Talkdesk Reviews & Product Details - Page 31

Talkdesk helps me in the best way possible. Some of the features which I like most are listed below

Desktop app with all features to make life easier.

Comprehensive reporting helps manage teams and projects effortlessly.

Easily integrate into existing setup with a single click, making it convenient and fast to set up.

Get help from our round-the-clock customer service team anytime you need it.

Intuitive design makes it easy to rebuild flows or create new ones as needed

Always keep up to date with the latest features. Review collected by and hosted on G2.com.

As it was made for professionals by professionals. While using it for a long time, I didn't notice any such features. Every option has its usage and justifies their purpose Review collected by and hosted on G2.com.

The way we can handle calls, the stability and the support we have is really good Review collected by and hosted on G2.com.

the reports and the way to build it is complicated whe you dont have any assistance Review collected by and hosted on G2.com.

We used TalkDesk for a very short time because we were looking for all-in-one contact center solutions; that is, we could handle both calls and chats at the same time. I think this was one of the first tools we tried, and we really liked its simplicity in the user interface, which made it very easy to use. Call quality was acceptable. Review collected by and hosted on G2.com.

We already used a phone number, but I think the main problem was that you couldn't change that number, so we had to access a new number and look at all our operations. Numbers back then were kind of expensive Review collected by and hosted on G2.com.

The new guardian app is wonderfully built, keeping admins in perspective and providing all the features in one place.

I am also using the talk desk as an admin and a supervisor.

Some of the features I like the best are:

1. Number assignment is hassle-free.

2. Building and managing teams is very easy and effective.

3. Reporting and dashboards make team management unchallenging.

4. Creating user-profiles and maintaining such as activation and deactivation is extremely easy and great. Review collected by and hosted on G2.com.

I have never noticed any disadvantages for a talk desk, but sometimes its website takes longer to load. if the webpage would load a litttle faster then it would be great. Review collected by and hosted on G2.com.

Very little. Not the user-friendly tool they project themselves to be. Review collected by and hosted on G2.com.

The technical support during the implementation phase is minimal and outsourced. The contract support after implementation is also minimal and useless. Review collected by and hosted on G2.com.

I really like being able to see people's place in the call queue, as well as the call log of recent calls, how long those calls took, and being able to switch my status very easily. Review collected by and hosted on G2.com.

I don't like that they separated the pages for the call log and the reporting/agent queue segment. Also, if a mic disconnects during a call, the entire program pretty much crashes which is frustrating. Review collected by and hosted on G2.com.

its a best communication app , userfriendly, easy to communicate ,very easy to handle , easy to call, good application,Calls.

Chats.

Emails.

Customer support.

Improving technology.

line of products to fit customers needs. Review collected by and hosted on G2.com.

Sometimes the application closes itself.

Errors from creating emails.

Call drops.

Talkdesk statuses are not always reliable. An agent might see Available on the widget but be in Away on the Dashboard

Merging contact information should be a thing so we don't have numerous duplicate contacts listed

Reports should also be visual. For example, if I could have a visual representation of an agent's status throughout their shift, that would be amazing Review collected by and hosted on G2.com.

My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight into our call centre performance, such as the number of active agents, the percentage of enquiries we're answering promptly and accurately, average call hold times, etc. - helping us to deliver an exceptional customer experience every time! Review collected by and hosted on G2.com.

I wish Talkdesk had a feature that allowed us to update the status of our tickets while the phone was still ringing. Being able to change your schedule whenever you want would be hugely beneficial, especially when we have to work out of hours or when we urgently need a break from calls. I also find it very inconvenient when our internet connection goes down, as this means losing all contact with incoming callers, which can affect workflow productivity. Review collected by and hosted on G2.com.

I appreciate the flexibility of Talkdesk in its ability to generate reports in a way that is tailored to my needs. This feature allows me to perform comprehensive analysis to optimise customer service and improve agent performance. The data displayed on agent dashboards, such as the total number of incoming calls, average call duration or successful outbound call rates, provides valuable information on how we are interacting with customers. In addition, real-time trackers such as service level indicators and average response times provide further insight into our day-to-day operations. Review collected by and hosted on G2.com.

I don't appreciate the difficulty of using Talkdesk's reporting features. It can be difficult to analyse and filter real-time data on dashboards, and the filters in edit mode are limited to groups of calls instead of agents individually. Making these issues less complex would make TalkDesk a great way for businesses to stay in touch with their customers by phone. Review collected by and hosted on G2.com.

I love Talkdesk for its custom reports and real-time data dashboard. The online/offline agent view helps managers allocate resources, while actionable insights are used to improve the quality and effectiveness of customer service. A key feature of the platform is the reporting tool, which can generate daily to annual inventory reports with a variety of timeframes, as well as providing pre-built styles. For me, understanding today's performance combined with past activity through these reporting features confirms my decision that TalkDesk was worth the investment! Review collected by and hosted on G2.com.

I do not like that Talkdesk does not provide comprehensive analytics out of the box. Although additional information can be requested for detailed reports, this is an inconvenience compared to more direct access. However, I know that Talkdesk is making major improvements and enhancements on a regular basis, so I'm confident that this feature will be available soon. Review collected by and hosted on G2.com.