Video Reviews
perfect to drive and manage sales call center
2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
Log in to view review sentiment.
Having a web platform to view dashboard and also an app to take calls Review collected by and hosted on G2.com.
Building reports and finding reports is quite complexe. Lots of options and difficult to make sure you are getting the results you need. Difficult to find call recordings. Charges time for transferred calls after the transfer is done. Review collected by and hosted on G2.com.
Configured nicely with Zendesk, I like our CSM and AE, relatively user friendly Review collected by and hosted on G2.com.
Pushy for 2+ year contracts, the desktop app can be annoying to resize/allows sits on top of screens, glitchy and very sensitive to internet connection Review collected by and hosted on G2.com.
One of the great things about Talkdesk is that it's straightforward to use, has a simple UI and allows you to make calls easily. It's easy to keep track of inbound and outbound calls, allows you to add contacts, and quickly identify regular callers. It's easy to track what users are doing and the reporting part is really neat. You can create dashboards to keep track of specific metrics that are most important to you. Review collected by and hosted on G2.com.
Nothing at the moment, encountered few bugs and downtime here and there but nothing serious to be dissatisfied with. Everything works well most of the time and causes no issues. Review collected by and hosted on G2.com.
The application and the website for tracking is one of the best that I have used so far. It's pretty easy to use and all the functionalities work without any lag. Review collected by and hosted on G2.com.
There's nothing so far I dislike about Talkdesk. It's pretty easy to use and all the functionalities work without any lag. It's the best application I have used so far for dialing purpose. Review collected by and hosted on G2.com.
Great usability and data dashboards. Our KAM is very attentive and has been a true partner in solving business problems together Review collected by and hosted on G2.com.
The price point is a little bit high for ~100-150 licenses range Review collected by and hosted on G2.com.
It works for taking inbound and outbound calls. Review collected by and hosted on G2.com.
I have been a long-time Talkdesk customer and find they keep innovating every year. Sometimes customer service takes a while, and has many departments to reach to resolve problems. Review collected by and hosted on G2.com.
Realtime verification of the agents status, we are able to hear real live calls, change status, skills and configurations, also has a lots of reports that are available for daily duties Review collected by and hosted on G2.com.
Talkdesk has a lot of bugs, with no reason agents stop hearing the customers and vice versa, they are not able to see sometimes the chats until they restart the app, not always works the templates, the connection with the client programs doesb't works correctly. If the agent had a power outage or internet outage the system let them connect creating issues when they got any type of interactions creating a bad experience to the customers Review collected by and hosted on G2.com.
I love that you can use phone, email,sms,and chat all in one place and that it can be integrated with other programs. Review collected by and hosted on G2.com.
It seems to get bugs more often than I would like, however they are quick to fix those problems. Review collected by and hosted on G2.com.
