Video Reviews
perfect to drive and manage sales call center
2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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Talkdesk is a highly recommended tool, with which you can communicate by telephone with customers, as well as perform a wide range of call follow-ups and reports to take into account and have a continuous improvement of the service provided. Review collected by and hosted on G2.com.
Some wireless headsets do not allow you to answer calls if you are not in front of the computer. Review collected by and hosted on G2.com.
The dashboard section is very user-friendly. The report section is getting few good updates to customize reports. Review collected by and hosted on G2.com.
The forecast section has to be polished. Review collected by and hosted on G2.com.
Like how easy it is to navigate and user-friendly. The layout of the program is clear and legible. Review collected by and hosted on G2.com.
Has some glitches occasionally. Issues have to be resolved in a different format which takes some time to resolve. Review collected by and hosted on G2.com.
I personally really like how visually pleasing the interface is along with the intuitive nature. The integration with Salesforce worked fairly well Review collected by and hosted on G2.com.
Setting up users for how my company wants them, is a little longer of a process than our previous system. We also experienced a good amount of our calls getting blocked as spam, or the calling system being down altogether Review collected by and hosted on G2.com.
Talkdesk requires a good internet network, at the point when the representatives have a good network, it has been very reliable. It blends with the Salesforce procedures through the buttons, no coding is required. The integration is pretty tight, We have encountered some minor issues, but they were easily resolved. The registrar scores a 10 for usability, I think it is the best representation of its kind that I have observed in different parts, it is very intuitive. In spite of the fact that, the contact core tab that is required to be kept up is not at all amazing. It's not very defined, the representatives don't take into account the voice email section and it may possibly be quite optimal. Review collected by and hosted on G2.com.
On certain occasions, error replies are not clear inside the video calls, the reasons why the number was not effective may not be evidently clear to an advisor. Stories have increased, however the ability to make stories through telephones is slow, clumsy and complicated to use. It is not possible to observe missed calls or voicemails on the identifier, it must possess a tab that is available. I know it is a design alternative to preserve the GPS screen as simple as possible, however it would be wonderful to be able to observe this. Review collected by and hosted on G2.com.
Talkdesk is a company that is really innovating Cx with a realistic look at what works by relaying on customer feedback.
Their AI products are easy to use and they make sense. Review collected by and hosted on G2.com.
There tier 2 and 3 for support is in Europe sometimes you have to wait an entire day for an answer. Although they have be come better. Review collected by and hosted on G2.com.
I do not like anything about Talkdesk. I have nothing positive to say. Review collected by and hosted on G2.com.
When Talkdesk changed to Workspace, it still was never fully complete with the transition from Legacy to Workspace. It still does not have the functionality of seeing who is assigned to what number. I have to open every number record and then see who is assigned to it. There are always outages, issues with the Workspace app, and poor sound quality. Review collected by and hosted on G2.com.
It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently. Review collected by and hosted on G2.com.
The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective. Review collected by and hosted on G2.com.
Easy to learn
Audio qulaity is good, reliable
Easy to implement Review collected by and hosted on G2.com.
Filters very limited
Reporting is complicated and antiquated
Random glitches (disconnected calls, activities page wont load or update)
I cant see who is on a current call
Takes too long to update last call Review collected by and hosted on G2.com.
