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perfect to drive and manage sales call center
2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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Talkdesk is flexible platform that is easy to connect and integrate third-party software like ServiceNow connector. The real-time dashboard help us to analyzed our customer support situation and execute actions needed at the time. Review collected by and hosted on G2.com.
No disike and least likeable features about Talkdesk. We have tried and used all the tools and finds nothing that is terrible about this platfor. Review collected by and hosted on G2.com.
Ease of reporting, live monitoring, studioflows - covers my company's emergency line needs 7 days a week! Review collected by and hosted on G2.com.
Can be a bit lenghty to get customer service to respond but they always get the issue resolved. Review collected by and hosted on G2.com.
I like the format and the way it is designed should be for optimum experience. Review collected by and hosted on G2.com.
It is not user friendly and the consistency in errors is more constant than the reliability. Review collected by and hosted on G2.com.
TalkDesk offers a state of the art incoming and outgoing phone channel experience. Calls route correctly and can be dispostioned with little effort. Reporting for queue calls is accurate and detailed. Review collected by and hosted on G2.com.
TalkDesk support interactions have been the most challenging part of the experience so far. We have had some open tickets that have not been solved in several months but TalkDesk has let us know that they are still working towards a solution. Email reporting and routing have been challenging as well. Review collected by and hosted on G2.com.
Talkdesk is helpful in making call center and digital customer support service easy to implement and use. Various features and integration option with ecommece platfom like Zendesk is available. Review collected by and hosted on G2.com.
Integrated service for collaboration between agents and employee isn't easy to setup. That is the only real issues that we had with Talkdesk. Review collected by and hosted on G2.com.
Almost completely hands-off after the user's profile is configured Review collected by and hosted on G2.com.
There are sometimes delays in working with their Tech Support as they are in different geographic areas and time zones Review collected by and hosted on G2.com.
Its automatic call distributor facilitates swift connections between customers and agents. Review collected by and hosted on G2.com.
There was no least feature, everything has been helpful so far. Review collected by and hosted on G2.com.
Being able to track connected users and their status at all times is very useful for me.
Its usage is simple and intuitive, suitable for daily use.
The support team's response is very quick. Review collected by and hosted on G2.com.
The shift rotation generator could be greatly improved. Review collected by and hosted on G2.com.
The phone operating system is great, very organized. We use it for all of our daily customer interactions. Review collected by and hosted on G2.com.
There are many glitches with this program and we often have to log out/back in to resolve them. Review collected by and hosted on G2.com.
Comprehensive Features ,Reliability and the Intuitive Interface Review collected by and hosted on G2.com.
there are features that could be good to implement,there are some delays in customer support Review collected by and hosted on G2.com.
