Video Reviews
perfect to drive and manage sales call center
2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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The best of Talkdesk are with its rich-features and fast implementation that make customer support easy to handle. Nothing is too complicated and easy to operate by our agents. Other than that, integration with Microsoft Team help our agents coordinating better. Review collected by and hosted on G2.com.
No dislike. We have explore and using all features that Talkdesk is providing and is happy with all the outcome that each tools can generate. Great result so far. Review collected by and hosted on G2.com.
I like Talkdesk's intuitive interface, robust analytics, and seamless integration with Zendesk Review collected by and hosted on G2.com.
Limited customization options within the application. Review collected by and hosted on G2.com.
Most of the management (call routing, reporting, admin settings) are all easy to use. Call Trees are powerful and useful. Review collected by and hosted on G2.com.
Their support is disappointing and frustrating since they dropped their dedicated account managers. There's always another feature or something being pushed and it always seems to be for an additional fee. Their mobile app has quality issues, and doesn't provide push notifications for simple things like new incoming SMS messages. Review collected by and hosted on G2.com.
Easy implementation by TalkDesk because they need no installation and work on the cloud based. We integrate it with Microsoft Team to help managing customer data and communication between Agents. Many features to revamped AI analysis and automation. Review collected by and hosted on G2.com.
I have nothing that I dislike with Talkdesk. We have an enjoyable experience especially when their support team is always there to help with our configuration. Review collected by and hosted on G2.com.
Talkdesk has an comprehensive features and tools that make the process of customer support workflow implementation easy and simple to operate. Easy Integration with Dynamics 365 has optimizing our agents productivity and improve performance. Review collected by and hosted on G2.com.
I have no bad experience or things to dislike about Talkdesk. With almost three years of experience with this platform, we are perfectly happy with the outcome. Review collected by and hosted on G2.com.
The best features of Talkdesk is its AI omnichannel engagement that make it easy for support agent to manage different communciation channel at the same time. Agent has a better insight on data and make it easy for them to implement integration with ecommerce data. Review collected by and hosted on G2.com.
No hate or dislike with Talkdesk. Their customer service helped us along the installation and configuration of the platform with our business software. Review collected by and hosted on G2.com.
I do like that TalkDesk is so customizable. I have the ability to adapt it to my teams needs. Review collected by and hosted on G2.com.
I do want a few more options. I would like to be able to control the options presented to customers and when. Review collected by and hosted on G2.com.
One of the things that attracted us to Talkdesk was the ability for us to use our IT team to develop our use of the solution over time, without the need for expensive PS work. Talkdesk has a good range of features and is very user-friendly for front-line agents. The support has also been excellent so far. Review collected by and hosted on G2.com.
Implementation wasn't quite as smooth as we hoped, although the rarely are Review collected by and hosted on G2.com.
Talkdesk make customer support platform convenience and easy to work with. The self service authentication process accelerate identity validation by using voice biometrics. They also support appsconnect with Slack and ServiceNow for fast data implementation. Review collected by and hosted on G2.com.
We use Talkdesk daily and found no flaw with the system. This applicationhas providing all the tools that we need to sucessfully managing a call center. Review collected by and hosted on G2.com.
Talkdesk helps us to connect and serving customers need easily. All features to manage the communication channel like call recorder and email management is easy to install. We shares experience and solutions with peers on the community especially with the integration that best to added with the platform. Review collected by and hosted on G2.com.
No dislike for Talkdesk. Great experience and result after deploying this platform with our ecommerce platform and sales software. Review collected by and hosted on G2.com.
