--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2532 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2532 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,532 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service. (175 reviews) - Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions. (171 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (170 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams. (167 reviews) - Users value the **excellent customer support** provided by Talkdesk, enhancing their overall experience and efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Analytics (98 reviews) **What users dislike:** - Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality. (119 reviews) - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts. (78 reviews) - Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management. (76 reviews) - Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes. (58 reviews) - Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Delays (47 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) ## Talkdesk Reviews ### 1. Talkdesk: Call centre that actually works **Rating:** 4.0/5.0 stars **Reviewed by:** Ayush S. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Talkdesk?** First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance. **What do you dislike about Talkdesk?** For some features it provide limited access .When adding features it is quite expensive. **What problems is Talkdesk solving and how is that benefiting you?** It customizes all details at one place which makes work more easy. It can integrates with any tool and CRM. It includes AI which makes work more easy. It also automates the IVR and call routing and all the things I got at one platform and mostly easy t use. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has been a valuable tool for customizing all details in one place, integrating with other tools and CRM, and automating IVR and call routing. Thanks for taking the time to leave a review! ### 2. Great Transcripts and Summaries, But Connectivity Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Bailey N. | Class Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I really enjoy the live transcript, especially when there not a great connection. This helps keep up with the conversation without having to say "what" all of the time. I also enjoy the summaries as well as the auto-closing of tickets in the system. **What do you dislike about Talkdesk?** I feel like there is definitely issues with connectivity to other systems. The inconsistency with connection can definitely cause a delay, especially when there is a high number of calls. This also causes issues with opening tickets sometimes as well. There have been times that CoPilot does not generate the summary in the amount of time allotted for wrap up causing a delay in moving between calls. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk and CoPilot are definitely solving a ease of use when it is functioning as intended which helps with efficient handling and customer satisfaction. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 3. Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Talkdesk?** Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support. **What do you dislike about Talkdesk?** Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software. **What problems is Talkdesk solving and how is that benefiting you?** We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support . **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk is helping your organization provide support in multiple languages and record customer interactions. We understand the challenges with advanced features and integration, and we're continuously working to enhance our platform and make it more accessible for all organizations. ### 4. The best way to work with colleagues, customers, and make your day better! **Rating:** 5.0/5.0 stars **Reviewed by:** Baylee W. | Customer Retention Specialist/ Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** The most helpful thing about talkdesk is how reliable that it is, you are able to always know that you can speak to a customer and they are able to call in and speak with us. As well as, how easy it is to access each function of it. I am able to always locate each area of work that I need to be in, how to make calls, being able to transfer, and I like how creative and colorful that it is. **What do you dislike about Talkdesk?** The only thing that is an issue is sometimes the connection, but I have learned that if I move my computer it greatly makes things better **What problems is Talkdesk solving and how is that benefiting you?** The problems that talkdesk is solving is any issues with customer communication. I am able to speak with a customer for as long as needed to be able to fix any of their problems, listen to them, hear any of their issues that they are having, learn about who they are, and come up with a solution. This is benefiting me because I am able to work to make sure the customer is taken care of, by speaking and consulting with other colleagues if needed, placing them on hold to gather information for them, and most importantly listening to everything that they need. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that you find our platform reliable, easy to use, and visually appealing. We understand the importance of seamless communication with customers and colleagues. It's great to hear how Talkdesk helps you effectively communicate with customers, understand their needs, and provide solutions. We're glad to be a part of enhancing your customer interactions. If you have any more feedback or need assistance, feel free to contact us. Thank you for choosing Talkdesk! ### 5. Keeping My Sanity (and Call Queue) in Check **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsea B. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** What I like most about Talkdesk? It works. Like actually works. Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated. I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch. Basically, it does its job so I can do mine—and that’s all I really need from a system. **What do you dislike about Talkdesk?** If I had to pick something I don’t love about Talkdesk, it’s that sometimes it moves a little slower than I do—which is saying a lot on a Monday morning. There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control. Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring. Nothing major—but these little things definitely stand out when you’re in the thick of a busy day. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps take the guesswork out of managing a busy customer service team. Before, it felt like we were piecing things together from different tools, hoping nothing slipped through the cracks. Now, we can see everything in one place—call volume, wait times, team activity, you name it. It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up. It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you manage your customer service team more effectively and efficiently. It's great to know that you find the system to be organized and user-friendly, and that it provides clear call quality and real-time visibility into your team's activities. We appreciate your feedback about the slower performance and the complexity of some reporting features, and we'll definitely take that into consideration for future improvements. Thank you for sharing your experience with us! ### 6. Great platform for call management **Rating:** 4.5/5.0 stars **Reviewed by:** Mackenzie L. | Call Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Talkdesk?** Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis. **What do you dislike about Talkdesk?** Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has added lots of automated features which help us greatly in the large production we are handling. Most recently the new AI grading agent for Quality Assurance has been a huge help to our team. This new feature has helped us grade even more calls and catch any areas of improvement that may have been missed before. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk's automated features, such as the new AI grading agent for Quality Assurance, have been beneficial to your team and have helped improve call grading and identify areas for improvement. Thanks for taking the time to leave a review! ### 7. Boosts Call Efficiency with Great Transcription, Needs Better App Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine J. **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I absolutely love Talkdesk and how the platform takes so much stress out of my work day. I have a bad memory, and being able to see my and my customer's conversation transcribed allows me to better focus on assisting the customer. I enjoy how Talkdesk helps me transcribe conversations and create case notes with ease. The interaction summary feature is beneficial as it captures the conversation well, which helps me take more calls. Additionally, the initial setup of Talkdesk was very easy. **What do you dislike about Talkdesk?** Sometimes it does not sync with other apps well. When completing a call, it can put the information over to Salesforce way better. **What problems is Talkdesk solving and how is that benefiting you?** I love Talkdesk for transcribing conversations and creating case notes easily, helping me focus better on assisting customers. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a valuable tool for you in transcribing conversations and creating case notes. We are working with your admin team to optimize the Salesforce sync. Thanks for taking the time to leave a review! ### 8. Awesome features, easy to use & easy to adapt! **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy R. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** Talk desk is extremely helpful with the copilot future because while taking a call, there’s sometimes I don’t understand what the customer says, and I can easily look at copilot and 99% of the time it is accurate on what the customer meant to say. Talkdesk is also amazing due to the fact that, English being my second language, it is very easy to understand any instructions to follow while being how to set up or how to fix an issue and talkdesk. Talkdesk is amazing to use and recommend! **What do you dislike about Talkdesk?** I would say that is the downfall of this program was that it was unclear regarding how to download the app of talk desk. **What problems is Talkdesk solving and how is that benefiting you?** Taking calls from customers that is extremely helpful to use because there might be times where we don’t understand what the customer saying and using the co-pilot future is something that is really helping a lot. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has been amazing to use and that you find Copilot accurate and helpful. We appreciate your recommendation and are glad that Talkdesk has been able to assist you in understanding customer conversations. Thank you for your feedback! ### 9. Always Getting Better and Better **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla A. | Administrative Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** I absolutely love Talkdesk. As a call center manager with over six years of experience, I can confidently say it's the best phone system we've ever used. It's incredibly user-friendly, packed with powerful features like Co-Pilot and AI, and constantly evolving with new innovations. Talkdesk has truly elevated the way our call center operates. **What do you dislike about Talkdesk?** Honestly, I can’t think of any downsides. If anything, I probably just need to explore more—like figuring out how to make it bilingual. That’s likely already a feature I haven’t tapped into yet. The platform is so robust, and I’m continually impressed by everything it offers. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has been a game-changer in helping our agents improve their communication. Its intuitive design and smart suggestions make it easy for agents to use more effective, customer-friendly language in real time. It’s also been incredibly helpful in tracking customer feedback through CSAT scores and even monitoring customer sentiment with the sentiment tracker—such a cool and powerful feature! **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you love Talkdesk and find it to be the best phone system for your call center. Our team is constantly working on new innovations to ensure that our platform meets the needs of our users. ### 10. Most of the times, work great! **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo M. | Team lead in the admin team, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Talkdesk?** Most of the time, it works really well, the call quality is excellent, and it works perfectly even in other countries, which is amazing. I think the main thing is the co-pilot — without a doubt, it’s a HUGE help during calls. The co-pilot really changed everything. **What do you dislike about Talkdesk?** "As I said, most of the time it works well, and when it does, it’s perfect. But unfortunately, TalkDesk has major bugs quite frequently — like being unable to transfer calls, calls dropping, or certain data not updating (such as online agents) — and this happens often, so it becomes a serious issue. I believe that especially when a new update is released, bugs show up. Every time I see an update in the app, I already think to myself, 'Let’s see what the bugs will be this time.' I understand that the platform needs to constantly improve and evolve, but without a doubt, the priority should be keeping the basics working before trying to launch new and more advanced features in an update. **What problems is Talkdesk solving and how is that benefiting you?** I work at a company that uses Talkdesk, and it's great software when it's working properly, everyone loves it! **Official Response from Aunalisa Arellano:** > We're glad to hear that you've had a positive experience with Talkdesk, especially with the call quality and its performance in other countries. We understand your frustration with the bugs and issues you've encountered, and we're continuously working to improve the platform's stability and reliability. Your feedback is valuable to us, and we'll strive to prioritize the core functionality while implementing new features in future updates. ### 11. Useful tool to manage customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Adalberto B. | Senior Systems Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Talkdesk?** It is easy to use once a person masters it, it has a good interface that helps manage daily work in a simple way. **What do you dislike about Talkdesk?** Some features require time to learn how to work with Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Help keep all customer interactions more organized and make the support team's work easier. It also makes it simpler to track what is happening in customer service. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps manage your daily work in a simple way. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 12. Empowers Customer Connection with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Kajal H. | Support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Talkdesk?** I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy. **What do you dislike about Talkdesk?** Sometimes the dashboard is delayed. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to easily connect with customers, call back effectively, and track missed calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has made it easy for you to take calls, connect with customers, and track missed calls. We appreciate your feedback about the delayed dashboard and will work to address that issue for you. ### 13. Great call clarity and helpful AI tool **Rating:** 4.5/5.0 stars **Reviewed by:** Arianna C. | Retention Specialist/Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkdesk?** Talkdesk has been such a great tool to have at work. It is very user-friendly and easy to use. I use it every day, all day, with minimal issues. I love having the calls be written out on the side when talking with a customer, so if I cannot hear them or my mic cuts out at all, I have that to look at and refer to. It has been a lifesaver multiple times! I can easily track my performance through Talkdesk as well. **What do you dislike about Talkdesk?** The only issue I have experienced with Talkdesk is that sometimes the AI and the transcription don't work properly, but it is not often, and it isn't the end of the world. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesks provides me with a simple easy to use service that lets me work from home. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and helpful for your work. We appreciate your feedback and will continue to work on improving our AI and transcription features. Thanks for taking the time to leave a review! ### 14. Simple, functional programming and reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa . | Customer service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Talkdesk?** My favorite thing about Talk desk is being able to access the Co pilot feature! It comes in handy when I’m trying to recap on important information or information I may have missed during the call! **What do you dislike about Talkdesk?** I wouldn’t say I dislike talk desk, but I think what can use an improvement is sometimes my Question glitch , it will say I have a call on Que I will be on green ready for a call and nothing will come through! **What problems is Talkdesk solving and how is that benefiting you?** What I think they are solving for me is keeping the call scrip right next to the conversations tab ! As I mentioned sometimes we miss important information and it’s very beneficial to be able to look over and see the call script and what was being said ! It helps me verify addresses and names ! **Official Response from Aunalisa Arellano:** > It's great to hear that having the call script next to the conversations tab is beneficial for verifying important information during calls. Thank you for taking the time to leave a review! ### 15. Frequent Integration Issues and Slow Support Undermine Daily Use **Rating:** 0.5/5.0 stars **Reviewed by:** Dustin p. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Talkdesk?** The ability to see status' of those logged in. being able to switch ques on the fly. **What do you dislike about Talkdesk?** TD support tends to be slow to respond when issues arise. On a daily basis we see issues with TD linking to salesforce, not creating cases for our reps, not transferring notes, and co pilot not being able to be used consistenly without issues. **What problems is Talkdesk solving and how is that benefiting you?** I have no problems that have been solved. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 16. Great potential **Rating:** 4.0/5.0 stars **Reviewed by:** Brian K. | Customer support supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Talkdesk?** The live call transcript is nice and the AI implementation usually useful. The fact it has capabilities to measure conversation tone and when reviewing agent calls allows supervisors to also see exactly what the agent did during the call is very nice. While routing doesn't always feel intuitive, the ability to change it on a dime is an enjoyable feature as well. **What do you dislike about Talkdesk?** Compared to similar software, the ability to search for cases based on keywords or specific targets without already knowing exactly what you're looking for is buggy at best. It does glitch regularly enough to be considered a downside and has a habit of importing incomplete customer information or merging multiple unrelated entities into one. The AI's ability to learn also remains in question, on that point at least this may be more user error than software however. **What problems is Talkdesk solving and how is that benefiting you?** For a company that provides a remote working environment, TalkDesk is providing an effective and easy way to communicate with customers while also simplifying collecting and reviewing data in many ways. As a Tier 2 employee this is helping me identify where agents need assistance and be ready to effortlessly accept a transfer or even jump into the queue myself. **Official Response from Aunalisa Arellano:** > Thanks for taking the time to share your thoughts on Talkdesk! We would love to chat with you more about training AI. Please reach out to the support team. ### 17. Very easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** M S. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is the new AI macros—they’ve really streamlined our workflow and saved time on repetitive tasks. I also appreciate how user-friendly the platform is, which makes training and navigation easy. It’s a great tool for keeping track of cases efficiently and staying organized throughout the day. It’s made a big difference! **What do you dislike about Talkdesk?** I don’t have many negatives to say about Talkdesk—it’s been a great tool overall. If I had to point out something, it would be that cases don’t always link together when a customer calls multiple times on the same day. It would be helpful if those interactions automatically connected for better case tracking and continuity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps streamline my daily customer support calls by efficiently managing inbound calls and automatically creating cases. It keeps everything organized in one place, which saves time and reduces manual work. The integration and case-tracking features help me stay on top of customer issues and provide more consistent, accurate support. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our AI macros have enhanced your workflow and that you find our platform user-friendly. We appreciate your feedback regarding the linking of cases for multiple customer interactions and will definitely look into improving this feature for better case tracking and continuity. It's great to know that Talkdesk is helping you streamline your customer support calls and providing you with more efficient case management. If you have any further suggestions or need assistance, please feel free to reach out to us. We're here to help! ### 18. Best App for calls **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny O. | Seasonal CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Talkdesk?** Talkdesk makes it easy to sign on, get set up and get to work. The options for breaks or leaving are a good little laugh through tough days. Notating and copilot help so much when listening to past calls to make sure I haven’t missed anything. The feedback option makes it easy to check in on how I’m doing when it comes to my customers feelings. I definitely appreciate the effort that went into the talk desk design. **What do you dislike about Talkdesk?** I have had no real issues as of the time I’ve used talk desk. Nothing that I can currently say I don’t like. **What problems is Talkdesk solving and how is that benefiting you?** Makes it easy to transfer calls with in our employee group when needed. It manages calls so people are able to get through in a timely manner **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a positive experience for you! Our goal is to make it easy and efficient for users to handle calls and provide excellent customer service. Thank you for sharing your feedback! ### 19. Effortless Scheduling and Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ginger W. | CSR 2, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I like how you can check your scheduled and calls along with your performance, ease to use and number of features is great **What do you dislike about Talkdesk?** when there is tech issues which is not offend **What problems is Talkdesk solving and how is that benefiting you?** its solving when students talk fast records every word to look back and make sure entering the correct information and with Ai now able to select your wrap sheet after call or email is great **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with our scheduling and performance tracking features. We strive to provide a seamless experience, and we apologize for any inconvenience caused by technical issues. Our team is dedicated to addressing and minimizing such occurrences. ### 20. Easy for Agents, Packed with Detailed Reports **Rating:** 4.0/5.0 stars **Reviewed by:** ALBERTO C. | Responsabile Customer Care & Medical Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Talkdesk?** The ease of use on the agent side and the possibility of having various detailed reports **What do you dislike about Talkdesk?** The fact that does not exist the italian version for some features, not italian telephone support, not easy to build a flow and manage it **What problems is Talkdesk solving and how is that benefiting you?** At the moment no problems **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback. We're pleased to hear that Talkdesk is meeting your needs in terms of ease of use and detailed reports. We understand the importance of language support and appreciate your input. ### 21. Easy-to-Use Reports That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** Reports. I love how easy they are to use **What do you dislike about Talkdesk?** The help service can be challenging when there are complex issues **What problems is Talkdesk solving and how is that benefiting you?** It makes my day to day simple and the archive reporting is useful **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our reports make your day-to-day tasks simpler and that the archive reporting is useful for you. We appreciate your feedback and are constantly striving to enhance our services to meet your needs. ### 22. Good Usability but Lacks Salesforce Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Briana B. **Reviewed Date:** December 05, 2025 **What do you like best about Talkdesk?** I like that Talkdesk is easy to navigate once you get the hang of where everything is, and it's easy to review recorded calls. **What do you dislike about Talkdesk?** There are constant tech issues where we can't select the case number to put our dispositions in, or when we can select the case number, it won't add the notes to our cases in Salesforce. There are a lot of issues where it doesn't work with Salesforce as intended. The AI (co-pilot) is also not great. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is a standard phone system that meets our basic needs. It's easy to navigate and great for reviewing recorded calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 23. Effortless Call Management with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mthokozisi M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Talkdesk?** I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores. **What do you dislike about Talkdesk?** I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you love the new AI features and find Talkdesk user-friendly. We're constantly working to improve our platform, and your feedback about reporting visibility is valuable to us — thank you for sharing! ### 24. Effortless Use with Strong Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed S. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Talkdesk?** I like that Talkdesk is easy to use, which is very important for me. I also appreciate its strong call analytics as it gives me clear insights into call volumes, wait times, and agent performance. Furthermore, I find the initial setup to be quite easy, and I would rate it an 8. **What do you dislike about Talkdesk?** It should offer more customizable analytics dashboard. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk streamlines customer communication and improves response time. Its strong call analytics provide clear insights into call volumes, wait times, and agent performance. **Official Response from Aunalisa Arellano:** > We're thrilled that you find Talkdesk effortless to use and value its strong call analytics. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! ### 25. Talkdesk is a Vital Tool for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Talkdesk?** Talkdesk has so many integrations and tools to best fit each company or business using it. It has been a valuable tool in our call center. The AI integration for quality assurance has been greatly helpful in highlighting areas for us to improve, and to take some of the stress off of grading calls ourselves. **What do you dislike about Talkdesk?** There are slight glitches or outages at times, but usually they are solved in a timely manner. **What problems is Talkdesk solving and how is that benefiting you?** It is taking a lot of work off of our shoulders with generating schedules, automatically grading agents, and offering vast reporting for any of our needs. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been a valuable tool for your call center, especially with its integrations and AI quality assurance features. Thanks for taking the time to share your thoughts! ### 26. Talkdesk: Smarter Cloud Support for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support. **What do you dislike about Talkdesk?** The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable. **What problems is Talkdesk solving and how is that benefiting you?** I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that our platform has helped streamline your customer support processes and provide real-time analytics and AI tools to enhance call handling. We acknowledge the feedback regarding pricing and occasional call quality issues and are committed to addressing these concerns. ### 27. Very useful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively. **What do you dislike about Talkdesk?** What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us streamline our customer support operations by centralizing all inbound and outbound communication into one cloud-based platform. **Official Response from Aunalisa Arellano:** > Thank you for sharing how Talkdesk is benefiting your business by centralizing your communication and streamlining your customer support operations! ### 28. Reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Customer retention specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Talkdesk?** Very reliable, quickly setup, easy to learn how to use, can use app or in web browser, you can grade calls, listen to calls, adjust widgets to view only what you need, very rarely has issues, copilot is nice for quick notes and looking back at during a call. **What do you dislike about Talkdesk?** Not very good at setting up breaks automatically, occasionally can’t call out, I may be wrong but some features can only be used in the web browser format and not in app such as looking up call history for a particular number instead of by agent. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk is helpful without making notations faster by using the copilot feature. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We're happy to hear that you find Talkdesk reliable and easy to learn. We'll take note of your concerns about setting up breaks and using certain features in the app. Your input is valuable to us! ### 29. Reliable Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is how it helps me stay organized and manage my time effectively throughout the day. The system makes it really easy to keep track of my break and lunch times, so I can stay compliant and maintain a good work-life balance. I also appreciate how accessible my performance data is - I can quickly find my evaluations and customer feedback, and I like that I can filter the information by specific dates to monitor my progress and identify areas for improvement. Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team. **What do you dislike about Talkdesk?** One thing I dislike about Talkdesk is that system lags and technical issues happen a bit too frequently, which can interrupt my workflow and cause delays, especially during high-volume periods. There are times when the platform becomes unresponsive or slow, which can be frustrating when I'm trying to assist customers efficiently. Additionally, the Copilot feature sometimes takes a while to load or start working, which reduces its usefulness when I need quick support or suggestions in real-time. While these issues aren’t constant, they do affect the overall experience when they occur. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps improve communication with customers, especially when call quality isn’t the best. In situations where the line is unclear or there’s background noise, the Copilot feature is really helpful - it allows me to better understand what the customer is saying by providing real-time transcripts and suggestions. This not only reduces misunderstandings but also helps me respond more accurately and efficiently, even during challenging calls. As a result, I’m able to deliver better service and feel more confident handling tough situations. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're glad to hear that Talkdesk is helping you stay organized and manage your time effectively. We understand your concerns about system lags and technical issues, and we're continuously working to improve platform performance for a smoother experience. Your input is valuable in helping us identify areas for enhancement. ### 30. Talkdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Thea L. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Talkdesk is an exceptional platform that I have had the pleasure of working with. The platform provides you with the capability to effectively manage various cases while handling customer inquiries and issues. I rarely encounter errors while using it, which significantly enhances my productivity. The AI-powered tools simplify the note-taking process by providing concise summaries of each call. Additionally, when composing emails, the platform also allows for AI-generated responses that are more detailed and informative. **What do you dislike about Talkdesk?** I have no dislikes regarding the platform. It enables me to make both inbound and outbound calls seamlessly throughout the day, which greatly enhances my productivity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk effectively addresses several challenges I face, such as providing customer details prior to answering the call. Additionally, it allows me to quickly access previous call histories. **Official Response from Aunalisa Arellano:** > Thank you for your positive review! We are glad to hear that Talkdesk has been instrumental in managing customer inquiries and issues, while also enhancing your productivity. Our AI-powered tools are designed to streamline processes and provide detailed call summaries and email responses. We appreciate your support! ### 31. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Irene J. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Talkdesk?** Talkdesk Review: A Game-Changer for Modern Call Centers Talkdesk has truly revolutionized the way I manage and support my team. The platform offers an impressive suite of tools that go far beyond basic call handling, making it an all-in-one solution for workforce management, quality assurance, and streamlined communication. One of the standout features for me is the Workforce Management (WFM) system. It gives me real-time visibility into what my team is doing throughout the day—from when they log in, to their active statuses, scheduled breaks, and lunch times. This has helped tremendously in balancing workloads, planning ahead, and quickly identifying gaps in coverage. It’s especially helpful in keeping our day organized and ensuring we’re staffing appropriately during peak hours. Another feature I can’t speak highly enough of is the Call Evaluation Forms. They make it incredibly easy and efficient to review team members’ calls. The forms are customizable, and using them has cut down our review time drastically while still maintaining quality and consistency. It allows us to provide timely feedback and coaching without digging through long recordings or jumping between systems. One of the most powerful additions Talkdesk has brought to the table is the AI-powered transcription and summary notes. This feature automatically generates a script of every call and provides an AI-generated summary note. This has been a game changer when needing to quickly look back at a specific call—whether it’s for coaching purposes, conflict resolution, or simply to verify what was said. No more listening to entire calls just to find one key detail. It’s saved hours of time and improved our responsiveness across the board. In short, Talkdesk has helped us become more efficient, more informed, and more consistent in our service. It empowers leadership with the tools we need to manage smarter, while also supporting agents with a smooth and intuitive interface. It’s clear that the platform was designed with both supervisors and frontline agents in mind. **What do you dislike about Talkdesk?** There is honestly nothing to dislike about Talkdesk. Every feature they offer is thoughtfully designed and works exactly as intended. From call monitoring to workforce management and AI-generated call summaries, everything runs smoothly and helps make managing a team so much easier. On the rare occasion there’s a technical issue, their support team is incredibly responsive and quick to resolve it. They’re reliable, innovative, and clearly invested in making their platform the best it can be. Highly recommend! **What problems is Talkdesk solving and how is that benefiting you?** Currently we do not have any issues that talkdesk is needing to resolve everything is running smoothly! **Official Response from Aunalisa Arellano:** > Thank you for the glowing review! We're delighted to hear that our platform has helped you become more efficient, informed, and consistent in your service. We're committed to providing reliable and innovative solutions, and we're glad to hear that you've had a great experience with our support team. ### 32. Efficient CRM Integration That Gets Work Done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like that it can integrate with another CRM, which helps me get most of the work done efficiently. **What do you dislike about Talkdesk?** In my experience using it, I haven’t had any difficulties. **What problems is Talkdesk solving and how is that benefiting you?** It gets the job done for making calls every day, and it also works well for answering calls. **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are pleased to hear that Talkdesk is meeting your needs for making and answering calls effectively. Thank you for choosing Talkdesk! ### 33. Easy Chatting with Friends and Colleagues **Rating:** 4.0/5.0 stars **Reviewed by:** Aarif M. | Senior executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Talkdesk?** It helps easily to chat with friends and other colleagues **What do you dislike about Talkdesk?** There are limited options available in app which is disadvantages **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk help in chatting with users and it helps in msg exchanges **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is solving your chat needs and facilitating message exchanges. We're committed to providing a seamless communication experience. ### 34. Great & Thorough Training **Rating:** 3.5/5.0 stars **Reviewed by:** Mallory S. | Solutions Engineer - Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Talkdesk?** I recently completed the TalkDesk Certified Specialist training in TalkDesk Academy. I thought the training was very thorough, and I really liked that after every section, there was a short quiz. When I'm doing training, it's hard to focus on small but key specifics of the topic. This is where the quiz at the end comes into play. There will be a question that has two possible answers and I'm torn between them. Then I can go back into the training and review that specific section because I clearly missed a key aspect of the training. There are a lot of features that TalkDesk offers to admins so it's important to go through all of the trainings so you don't miss anything. **What do you dislike about Talkdesk?** TalkDesk is more complicated than other CCaaS solutions out there. This wasn't as intuitive or user friendly as other options that I've seen, but it wasn't the most complex either. Other than that, I think the solution has a lot of great offerings and features; it's just a bit complex on the admin side. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk is a great solution for the contact center space. I love that it has an offering for internal staff for every step of the cycle. The AI-powered omnichannel just elevates the customer experience, and provides the end user with an overall positive experience. **Official Response from Aunalisa Arellano:** > Thank you for your great feedback! We're thrilled to hear that Talkdesk is supporting your contact center across the full cycle and that you're seeing the value of our AI-powered omnichannel features. Elevating the customer and agent experience is exactly what we aim for—thanks for being a part of it! ### 35. A game changer for customer and staff experience **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Sr Director, Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** TalkDesk allowed us to leverage a small sized call center within the non profit sector to meet big customer demand. We've leveraged our resources while improving our customer experience, being more efficient, providing more accurate information and resolving customer requests faster than ever. I love the insights and reporting it gives me as a leader to see and communicate our teams productivity while also giving qualitative and quantitative data to our organization to continuously improve! **What do you dislike about Talkdesk?** Learning how to modify, edit and update your own IVR can be intimidating at times but the TalkDesk support team provides ongoing support and advice whenever we need it. **What problems is Talkdesk solving and how is that benefiting you?** High call volumes with limited staffing resources allow us to work smarter with the people and tools and invest our money in other meaningful ways. This software allows us to get information to customers easily without sacrificing quality. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped you work smarter with limited resources and improve customer service without sacrificing quality. We're dedicated to providing tools that enable organizations to meet customer demand effectively. Thank you for your feedback! ### 36. Quick, efficient tool for Customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Ben K. | Customer support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Top tier call quality, with easy consult and transfer features are the best! The ai tools help us by putting key knowledge within reach at the optimum time in the live conversation! Interface is clean and powered by great AI tools on the back end! **What do you dislike about Talkdesk?** It would be much more helpful if the views were customer centric, rather than contact channel based. When helping Stephen, seeing all their calls, emails and ticket history together as the main view even when not inside an active call would make support more context aware, faster and improve efficiency to cut call times. **What problems is Talkdesk solving and how is that benefiting you?** Tracking customer sentiment during calls to ensure best results. Keeping customer history available and detailing call interactions. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our top-tier call quality and easy consult and transfer features. Our AI tools are designed to provide key knowledge at the right time, and we're thrilled that you find them helpful. ### 37. TalkDesk best phone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Kassandra V. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkdesk?** What is most helpful about TalkDesk is that we have access to view all of our calls, feedback and our scores. **What do you dislike about Talkdesk?** Sometimes TalkDesk has some issues, but it always gets taken care of in a timely manner. **What problems is Talkdesk solving and how is that benefiting you?** Usually its rare when we come across issue with TalkDesk. The problems they have solved are the outages that affect us to perform our daily activities, like making outbound calls or the TD system not refreshing. Once it is fixed it benefits us because we can get back to work and complete our daily tasks. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that you find our call monitoring and feedback features helpful. We understand that occasional issues may arise, but we're glad to hear that they are promptly resolved. Ensuring minimal disruptions to your daily activities is a top priority for us. We appreciate your feedback and are continuously working to improve our services. If you ever encounter any issues in the future, please don't hesitate to reach out to our support team. We're here to assist you and ensure you can focus on your tasks without any interruptions. Thank you for choosing Talkdesk! ### 38. Omnichannel Support, Data Driven AI, Full of Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Tyra S. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Talkdesk?** I love how many capabilities there are, I started out in Talkdesk as a front end user and there was a bit of an adjustment phase. However, once you start diving in you can see how helpful the tools can be. Having AI help you while on calls is really beneficial to customer support and I feel like it gives the agents more confidence while on calls. I am currently spending my time reviewing and teaching our AI Chat Bot. The options on the back end are endless. As technical as it seems, I picked up everything I needed to know about teaching the bot fairly quick, and no I have never worked with systems or AI. **What do you dislike about Talkdesk?** I dislike having only 1500 characters to tell the chatbot everything she needs to be, I feel like there are corners I am cutting while trying to teach her. I also find it frustrating that we can't have the bot escalate customers to the agents after hours. **What problems is Talkdesk solving and how is that benefiting you?** I think that talkdesk is solving our excess calls with product questions and subscription inquiries. By using Hannah (AI Chatbot) on the website customers are finding the answers they are needing and are being helped. This is benefiting me by reducing the amount of inbound phone calls, which in turn is benefiting our customers by lowering the time they are waiting to be helped. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's capabilities and AI support helpful for customer service. We understand your frustration with the character limit for teaching the chatbot and the inability to escalate customers to agents after hours. Your feedback is valuable to us and we will take it into account for future enhancements. ### 39. The Evolution of Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Carlissa A. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is the AI aspect and its ability to learn and adapt whether it's our company's work flow, spellings of names, price details, etc. Using this platform everyday definitely benefits its intelligence. Overtime, it integrates our company's knowledge with it's knowledge making our Customer Support role very efficient. I also like the AI tool to revamp our emails. It gives the company a more professional tone when interacting via email resulting in clarity. Talkdesk itself makes things more detailed yet simple. It allows me as a customer service representative to have a full, easy view and access of what our day will consist of and also how busy we are, etc. Copilot also has great features. It is exactly what its name is.. I'm the pilot of Talkdesk but when I am unsure or need assistance, I have my copilot. Using Talkdesk definitely helps execute our customer support position in numerous ways and also helps maintain the integrity of our company. **What do you dislike about Talkdesk?** Talkdesk has a few dislikes. There are times where AI will not generate the description of the call leading to wasted time and a lack of time to type out the expected detailed notes. When this occurs, if we do not type our detailed notes in time we are at risk of losing all our notes if the submission time runs out. The issue I run into most is the inability to send emails. Once this error occurs, we have to manually create the emails which again results in extra steps and wasted time. **What problems is Talkdesk solving and how is that benefiting you?** A few problems Talkdesk solves for us is efficiency and clarity on and after our calls. It provides a section for everything as it basically walks you through how to solve a case. It summarizes calls to the best of its ability which also helps verify information. We have access to see the words/ script of our phone interaction which again provides clarity because if we are unsure of what a customer says, we can always scroll to see. **Official Response from Aunalisa Arellano:** > Thank you for sharing your detailed feedback on Talkdesk! We're thrilled to hear that you are enjoying the AI aspect and how it enhances your daily workflow. Your insights on the benefits of Talkdesk in improving customer support efficiency and maintaining a professional tone in emails are greatly appreciated. It's fantastic to hear that Talkdesk is helping you with efficiency, clarity, and providing a structured approach to handling customer interactions. We are committed to continuously improving our platform to better serve your needs. If you have any further feedback or need assistance, please feel free to reach out. Thank you for choosing Talkdesk! ### 40. Taldesk: Customer Services **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Isabel C. | Member Services Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Talkdesk?** I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it **What do you dislike about Talkdesk?** Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner **What problems is Talkdesk solving and how is that benefiting you?** Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with the copilot feature. We understand the importance of reliable connectivity and are committed to addressing any issues promptly. We appreciate your support and understanding. ### 41. Its a great program with a few bugs sometimes **Rating:** 4.0/5.0 stars **Reviewed by:** Maranda H. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Talk desk has organized my work and has made emailing customers easier for me. The AI dispositions are greatly helpful and I trust those they are very accurate and detailed in summing up conversations. I like being able to see what colleagues are working on what case it prevents us from needlessly repeating work. I use this everyday for work. **What do you dislike about Talkdesk?** When I was first using Talk desk I remember I would get confused on which tab I was in between conversations and cases, but I have gotten better about this. The title if cases sometimes has to be put in multiple times. Losing chats is an issue. If someone sends in a chat and closes it before I haver the chance to hit save then the case/chat is lost. **What problems is Talkdesk solving and how is that benefiting you?** organization is much better and helped us be able to go from using multiple programs to talk desk. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has helped organize your work and make emailing customers easier. We appreciate your feedback about the AI dispositions and the visibility into colleagues' work. ### 42. Intuitive Interface That Boosts Team Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Debt Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Talkdesk?** User-friendly interface – It’s intuitive and easy to learn, which helps teams get productive quickly without heavy training. **What do you dislike about Talkdesk?** Reporting can be complex – While powerful, some reports require deeper configuration and aren’t always intuitive for new users **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk uses skills-based routing and intelligent IVR to make sure customers are connected with the right agent quickly, reducing frustration and handle time. **Official Response from Aunalisa Arellano:** > Thank you for the feedback—we’re glad to hear Talkdesk’s intuitive interface, skills-based routing, and intelligent IVR are helping improve efficiency and reduce handle time. We appreciate your note on reporting complexity. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 43. Best call center software though **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Talkdesk?** I like the new AI features! How the AI call summaries can be customized to our own standard **What do you dislike about Talkdesk?** Reporting is still not improved, so hard to really identify the abandon rates because there's so many variances to what they call short abandon calls or true abandon calls **What problems is Talkdesk solving and how is that benefiting you?** Giving callers the flexibility to tell us what they need support with. Ease of using a call center with a big team. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're glad to hear that it has been beneficial for your team in delivering world-class customer support and integrating with your other software. Thank you for sharing your feedback regarding reporting. We would love to help look into this with you. Please reach out directly to your CSM or customersuccess@talkdesk.com for help. ### 44. Using Talkdesk is awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Rona Bel M. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its focus on innovation and customer experience. The platform is constantly evolving, with AI-driven tools and automation that help support teams work smarter, not harder. **What do you dislike about Talkdesk?** While Talkdesk is a powerful platform, one area I’ve found challenging is the occasional complexity in customization or integration with certain third-party systems. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving key problems around fragmented customer service, slow response times, and lack of visibility across support channels. It brings everything into a unified, cloud-based contact center platform, allowing teams to handle voice, chat, email, and more from one place. With AI-powered tools and real-time analytics, Talkdesk helps us: Respond to customers faster Personalize interactions more effectively Improve agent productivity through automation and smart routing Gain insights into performance through dashboards and reporting **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you appreciate Talkdesk's focus on innovation and customer experience. Our AI-driven tools and automation are designed to help support teams work smarter and provide a seamless customer experience. ### 45. Love Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** Talkdesk offers a clean, user-friendly interface that makes it easy for agents to manage calls, view customer data, and collaborate with teammates. The integration with Salesforce works well and helps streamline workflows. Reporting and analytics are powerful—real-time dashboards and historical reports provide valuable insights for managing KPIs. I also like the automation capabilities and AI-powered features like Virtual Agent, which help reduce manual tasks. **What do you dislike about Talkdesk?** I Love everything about it. Its great!!! **What problems is Talkdesk solving and how is that benefiting you?** I'm able to educate the customer with just looking things up on talk desk **Official Response from Aunalisa Arellano:** > We're delighted to hear that you're finding Talkdesk's automation capabilities and AI-powered features helpful in reducing manual tasks. Thank you for sharing your positive experience and for being a valued customer! ### 46. Talkdesk has proven to be an intuitive and efficient tool for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Pimenta A. | Estagiário de tecnologia e soluções , Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Talkdesk?** Talkdesk is an intuitive and comprehensive platform for customer support, offering omnichannel service, intelligent routing, native CRM integrations, and real-time monitoring features. Its AI automation capabilities, detailed reporting, and cloud-based interface simplify daily tasks for agents and managers, improving efficiency, reducing handling time, and providing a faster, more personalized customer experience. **What do you dislike about Talkdesk?** Although Talkdesk is a robust platform, it has some limitations, such as difficulties in customizing reports and more complex workflows without technical support, as well as a learning curve for advanced features. There can also be occasional instabilities, complete dependence on the internet, and, in some cases, slow technical support.** **What problems is Talkdesk solving and how is that benefiting you?** such as long wait times, difficulty managing multiple channels, and lack of quick access to customer information. This has benefited my work by enabling faster, centralized, and more efficient service, improving customer satisfaction and making it easier to track interactions.** **Official Response from Aunalisa Arellano:** > We're pleased to hear that Talkdesk has helped you solve issues such as long wait times, difficulty managing multiple channels, and lack of quick access to customer information. Our goal is to improve customer satisfaction and make customer interactions more efficient for you. ### 47. TalkDesk is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Retailer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** I like using the AI feature it makes the job easier **What do you dislike about Talkdesk?** better call quality as sometimes the caller is hard to hear **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk assists in resolving customers issues **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that Copilot is helpful. We apologize for any issues you've experienced and we're continuously working to improve our platform. Thank you for your feedback! ### 48. Loooovvveee TalkDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn B. | Customer Support Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Talkdesk?** I love the co-pilot feature. It's very helpful when I feel like I missed something in the conversation or when I didn't quite catch the name or address. I love being able to see reviews from calls I've made and it's really easy to navigate. **What do you dislike about Talkdesk?** The only thing I dislike is when it's not functioning properly and not refreshing. But it always gets fixed pretty quickly **What problems is Talkdesk solving and how is that benefiting you?** It solved the issue of taking calls without missing them since it's automatic. I never miss a call **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Copilot helpful and easy to navigate. We apologize for any inconvenience caused by the system not refreshing, but we're glad to hear that it's quickly resolved. Thank you for choosing Talkdesk! ### 49. Contact Center Transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Somer C. | AI Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** One of the things I like best about Talkdesk, is having all the communication platforms in a single pane of glass. Whether it be phone calls, text messages or webchats, it is easy to switch between and efficiently assist customers. **What do you dislike about Talkdesk?** The knowledge support base is a bit cumbersome to navigate when looking for a direct answer. I prefer self-service, so it would prefer to find direct answers from their knowledgebase, but a lot of times I need to reach out to support. Thankfully, their support is quick and efficient. **What problems is Talkdesk solving and how is that benefiting you?** Agents can easily see who talked to a customer last and which agents are busy. This makes it a lot easier to resolve customer problems and contact the people needed. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our all-in-one communication platform helpful for efficiently assisting customers. Thank you for the feedback on the Knowledge Base, we will be sure to pass this along to the team. ### 50. Reliable, With a Few Glitches Here and There **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa M. | Route Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Talkdesk?** We've been using Talkdesk for awhile and overall, the experience has been wonderful. The platform offers a user-friendly interface and robust call center features that have helped streamline our customer service operations. Call quality is generally reliable with minimal downtime. The interface is intuitive and easy for agents to navigate. **What do you dislike about Talkdesk?** Occasional bugs or lags, especially during peak hours. Customization options could be more flexible, especially for more advanced workflows. **What problems is Talkdesk solving and how is that benefiting you?** It used to be hard to know how I was doing or where I could improve. Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance. I can monitor my stats and hit my goals more consistently. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk, including the user-friendly interface and robust call center features. We understand the importance of reliable call quality and are committed to minimizing downtime. We also appreciate your feedback about the need for more flexible customization options, and we will take that into consideration for future improvements. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+17%3A48%3A01+-0500&secure%5Bsession_id%5D=8bd4e88f-f388-419b-802b-43b49c0b27db&secure%5Btoken%5D=9997e4e51d8ae0e07af6c050f6976a776c216c953dc7ddb8c533521fa8e15e41&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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[Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)