Talkdesk Reviews & Product Details - Page 2

Talkdesk has proven to be an excellent choice for streamlining our customer service operations. The AI-powered capabilities are truly impressive, offering predictive insights and intelligent routing that greatly enhance agent productivity. The automation features have saved us significant time, allowing our team to focus on high-priority tasks rather than mundane, repetitive work. Review collected by and hosted on G2.com.

While Talkdesk’s AI and multi-function applications are impressive, there is one frustrating aspect I consistently encounter—every time an update is released, it seems to come with a glitch. The platform excels in functionality, but the glitches that follow updates can disrupt workflows and require additional time to resolve.

It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better. Review collected by and hosted on G2.com.

the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well Review collected by and hosted on G2.com.

The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support Review collected by and hosted on G2.com.

I love the fact that it gives me and my colleagues best many options to aux on , like lunch break , etc. I love the tittles when we disposition a call , where i get to categorize the type of call i was in . Most importantly talk desk doesnt jam or freeze , always working perfectly and fast . I also love how it gives us time (aftercall) to breath after the call and take down notes about the call. Its really easy to nevigate through it. Review collected by and hosted on G2.com.

Honestly nothing , so far it has been the great of greatest experience using talk desk . Review collected by and hosted on G2.com.

The variety of tools and functionalities Talkdesk offers, makes it the most powerful application on the market to be deployed in contact centres. The application is very easy to use for our users.

The standard Contact Centre functions are of a high standard and any additional add-ons only bring the experience to a higher level. The Talkdesk team is very helpful and professional, they are always ready to help. Review collected by and hosted on G2.com.

Certain areas such as the automation designers for Workspace, Studio & Autopilots could use an aligment. It would be good to be able to have modules that are reusable across all designers. The Workspace designer and Autopilot Automation designer could also be built into something requiring less coding knowledge. Standard digital components for Whatsapp should be implemented too. Review collected by and hosted on G2.com.

talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature. Review collected by and hosted on G2.com.

in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use. Review collected by and hosted on G2.com.

As a PV agent, I like that fact that talkdesk allows me to reveiw all the score sheets that I previously completed. I like that talkdesk allows me to fix any errors or incorrect information that I might have saved by mistake. I also like how easy it it to ammend any information. I also like how it is easy to navigate which makes it easy for me to use. Lastly, I like how the aux codes are all labled in instructing colors. Review collected by and hosted on G2.com.

As a previous customer sales service agent, I did not like how talkdesk would randomly cut calls while still on the line with customers due to bad network. I also did not like how sometimes it would just freeze on the incorrect aux code, eg. It would sometimes just freeze on available even though I am on a call. Review collected by and hosted on G2.com.

With Talkdesk my favourite parts are the new AI generator that helps make my calls more efficient. I also like all the transfer options it provides as well as multiple dashboards I can create. As a customer support representative, I do like how Taskdesk provides us a few seconds before each call before picking it up. This helps us feel supported by the software and ready to talk those calls. It is also very useful how it then automatically picks it up for us. Review collected by and hosted on G2.com.

I do not like how slow it is on the activities option for me to find past phone numbers. I also do not like how sometimes the AI generator does not come up with anything. Review collected by and hosted on G2.com.

What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be. Review collected by and hosted on G2.com.

Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for. Review collected by and hosted on G2.com.

I use Talkdesk every day for my job, and it has significantly improved my ability to provide top-notch customer support . The platform is incredibly user-friendly, making it easy to navigate and utilize its features efficiently. One of the standout aspects of Talkdesk is its speed and efficiency. It allows me to handle customer inquiries quickly, which is crucial in maintaining high customer satisfaction. The integration with other tools and systems we use is seamless, further enhancing our workflow. I find the editing it to my own personal preference for the widgets I need to get my job done is one of my favorite features. Editing widgets is easy and can be done quick , when certain days need different aspect of Talkdesk.

Overall, Talkdesk has been a game-changer for our customer service operations. It’s quick, efficient, and reliable, making it an indispensable tool for our team. Review collected by and hosted on G2.com.

When I have completed a call, it can take a few minutes for my activities to be updated. So, if I need to go back and check my last call, it's not there, even after refreshing. Also, the AI-generated summary will disappear when taking an SMS at the same time. Review collected by and hosted on G2.com.

As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties.

From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform. Review collected by and hosted on G2.com.

While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job. Review collected by and hosted on G2.com.