Talkdesk
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Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 19

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
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Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Talkdesk review"
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting i...
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,409 Talkdesk Reviews

4.4 out of 5
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2,409 Talkdesk Reviews
4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Max S.
MS
Contact Center Solutions Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Talkdesk?

The best thing about Talkdesk is its staff is amazing and if you are looking at a new Cloud Contact center solution this would be a great fit for your Org because it is easy to stand up in a short period of time. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Nothing to dislike besides a few futures it is lacking, but hey there is a Road to map to every company. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I'm solving tons of problems from reporting, our new and improved IVR, as well as CRM integration. Review collected by and hosted on G2.com.

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Nothando M.
NM
documents review team
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

it that it reminds me when it is time for breaks and lunch and i can easly apply for my leaves and see if it is approved or not Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

it that sometimes it logs me off, it takes time to approve leaves that i have applied for Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

problem of missing my breaks and lunches, it reminds me a minutes before Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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We're glad to hear that you find our reminders and leave application feature helpful. We apologize for the inconvenience of being logged off. We are constantly working to improve our system to provide a seamless experience for our users.

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Verified User in Entertainment
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The most helpful tool in Talkdesk is the Copilot feature! Simple cut and paste your converstion, no more typing your conversation in full! Saves on time immensely! Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I find that I would like to have just 3 widgets - this would be sufficient! Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Displays interaction summary in the case of needing detailed infomation from the call while creating the case Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We are thrilled to hear that Talkdesk Copilot helps your workflow and saves you time! We appreciate your feedback on the number of widgets.

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DS
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

TD is very inuitive and was well accepted by our agents without hours of training. The implementation was quite easy due to low code / no code, and with the help of TD's customer support, we went through very quickly.

Good integration in the Salesforce Ecosystem as well. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The fact, that you cannot create your own report without paying for an extra licence, is not understandable. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We have now full transparency of all the routings and where problems might occur. The routing itself is now way more tailored to our customers' needs. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
CC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Talkdesk?

Talkdesk let you aux and can report or infor you when you are exeeding your breaks, or training. It can even tell you when you have notification on activies done like QA scores. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There's nothing actually, I feel like they have given it a lot of creativity. And it easy to use it Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It's can easy give notification about any activities and easly give access to QA scores without having to ask for an email from quality assessors. Gives different options when you want to go else where, like on break, lunch, training or coaching. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk helpful in managing breaks, training, and QA scores. Our goal is to make it easier for agents and companies to stay informed and productive. Thank you for your feedback!

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YO
support engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

the live dashboard is an amazing tool but sometimes we notice some delays on the processing Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The report and the way we search for the interaction look like an old system Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

managing the call and digital interaction from our customer Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We appreciate your input on how Talkdesk is helping you manage customer interactions. We are committed to providing solutions that benefit your business and will continue to make improvements based on your feedback.

Helpful?
Share
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Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

It is easy to communicate using the talk desk and is used frequently, it gives the best quality call, records the call for training and quality and provides customer support Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes, they are slow and have technical issues. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

helps to automate customer interactions to improve their customer experience while reducing the operational burden Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for your positive feedback on Talkdesk's ease of use and call quality. We understand that technical issues can be frustrating, and we're committed to addressing any slowdowns or glitches to ensure a smooth experience for all users.

Helpful?
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Nomvelo S.
NS
Customer sales specialist
Telecommunications
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Talkdesk is user-friendly and very much simplifies work. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

So far there is none that I dislike about Talkdesk, it is interesting to use. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk makes work more easier by enabling us to see caller's details, check aux codes of other agents, track activity times of aux codes, search and listen to recorded calls. The list is just endless. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that you find our platform user-friendly and beneficial for your work. It's great to know that features like viewing caller details, checking aux codes, and listening to recorded calls are making your job easier.

If you ever have any questions or need assistance with any aspect of Talkdesk, please don't hesitate to reach out. We're here to help and ensure you continue to have a seamless experience with our platform. Thank you for choosing Talkdesk!

Helpful?
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Pretty D.
PD
Document Verification Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

How simple it is to navigates , and allowing us to provide customers with up to date information at the click of a button. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Nothing i like everything about Talkdesk. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It helps companies automate customer interactions to improve their customer experience while reducing the operational burden, it makes my workflows and focus on what matters. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We appreciate your feedback and are happy to hear that Talkdesk is making your workflows more efficient and allowing you to focus on what matters. Thank you for choosing Talkdesk!

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Phumelele G.
PG
Senior Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

We are able interact in calls internally and externally. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Talkdesk can sometimes delay call stats. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk assists on receiving and outgoing calls.

I am able to receive inbound and make outbound calls, also has excellent call quality. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you are enjoying the call quality and call flow with Talkdesk!

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