Talkdesk
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Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 18

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
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Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Talkdesk review"
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting i...
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,409 Talkdesk Reviews

4.4 out of 5
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2,409 Talkdesk Reviews
4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AW
Customer Support Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The most helpful about talkdesk would be the amount of things we can view in one place. I like that we can see who else is logged in for coverage, I like that it's easy to transfer and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes there are issues, like it was logging us out frequently without notice. But it's usually good! Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I use talkdesk to answer our front desk phone as switchboard and transfer customers. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your positive experience with Talkdesk! We appreciate your feedback and are continuously working to improve our platform. We apologize for any inconvenience caused by the frequent logouts and are actively working to resolve this issue.

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Pamela Z.
PZ
Customer Sales Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

I like that it is very flexible, I can control my activity and productivity, and I love the fact that I can see my evaluations and get to correct my mistakes on future calls. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There is not much that I can mention as I haven't had any issues so far Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk is currently making controlling my productivity much easier and makes me confidence in providing the best customer experience Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

It's great to hear that Talkdesk is meeting your needs and helping you provide the best customer experience. We appreciate your positive review and are here to assist you with any future needs.

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Share
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Verified User in Telecommunications
CT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

I can see my PV score and Call quality scores, and I am also able to see what I need to improve on.

I can also see my coaching feedback Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

sometimes it freezes and can have technical issues Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

TalkDesk is innovatively changing the way we work daily and as a daily user, I find that I am always learning about a new feature that simplifies my daily work life. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk user-friendly and convenient, and that it helps you track your performance and coaching feedback. We apologize for any technical issues you've experienced and are continuously working to improve our platform's stability.

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Adam C.
AC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Implementation went much easier than expected, enabling us to meet our aggressive timeline. Since launching Talkdesk, we've improved our Answer Rate by 4%, which is better than expected. Integrations possabilities seem endless, as we are continuing to find ways that the platform can drive improved customer experience and efficency. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Talkdesk provides so much data in the way of default dashboards and reports along with the ability to create customer reporting, but it's a little difficult to navigate. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Our primary reson for moving to Talkdesk was because of the Workforce Management feature. This tool has enabled us to better manage our staffing, improve our Answer Rate and ultimate book more appoitments leading to increased revenue. Review collected by and hosted on G2.com.

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Sanelisiwe M.
SM
document verification
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

It's easy and simple to use and keep records of all calls made Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

some of the features we are unable to access Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

easy to access your quality scores Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your feedback! We're thrilled to hear that you find Talkdesk easy to use and appreciate the call record-keeping feature. We understand your frustration with some inaccessible features and would love to learn more about which ones you're missing. Our goal is to provide a seamless experience for all users, so your input is invaluable. Please reach out to our support team so we can address your concerns and enhance your overall experience with Talkdesk. Thank you for choosing Talkdesk to help improve your quality scores!

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Share
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Asanda M.
AM
Customer service consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

Helps me track my daily activities and keeps records. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Nothing, it is very helpful and straight forward. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

ability to communicate with our clients and provide efficiency. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're thrilled to hear that Talkdesk is helping you track your daily activities and keep records. Thank you for sharing your positive experience!

Helpful?
Share
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Verified User in Restaurants
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes, TD lags and takes time to load the live reports. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

TD has been a great tool to reach out to the stakeholders and provide service. More detailed reports are helpful in assessing issues and getting useful data. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thanks for taking the time to share your thoughts on Talkdesk! We are thrilled to hear you find it simple and easy to use. We have noted your feedback on the time it takes to load live reports and want you to know we are continuously working on Talkdesk to improve the user experience.

Helpful?
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MS
customer support rep
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

the layout is nice, easy to use, simple to set up Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

no dark mode, ringing sound can be irritating Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

take calls and SMS easily together Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're pleased to hear that you find Talkdesk's layout nice and easy to use. Your feedback about the absence of dark mode and the ringing sound is valuable to us, and we'll certainly consider it as we continue to enhance our software. Thank you for sharing your thoughts with us!

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BB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Talkdesk provides frequent enhancements to their product and it is very intuitive and easy to use. The management capabilities of Talkdesk provide the end-user with a very detailed view of all business lines within your contact center. Voice Biometrics, Agent Assist and Virtual Agent have had a tremendous impact on decreasing call volume and improving call efficiencies. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Our implementation has last one year over expectations. However, not all delays have been contributed completely to Talkdesk, as some vendor relationships have impacted the timeline. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We have insight into interaction subject matter that has resulted in procedure improvement and overall efficiency. Our virtual agent is able to handle frequently asked questions without speaking to an agent. Most of our interactions are all handled through Talkdesk, whether voice, SMS, chat, ect. which provides a level of unmatched efficiency when cross training agents and presenting interactions. Their customer support is the best in the industry. Review collected by and hosted on G2.com.

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Thandokazi N.
TN
Customer sales specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

it helps me keep track of my daily activities and also my performance Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

it is straightforward and effortless to use Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talk desk helps me track my performance and I can also listen to calls and see where I went wrong if I got a mark down on a call and also read all the comments on my previous calls . Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

It's great to hear that Talkdesk is meeting your needs by helping you track your performance and providing insights into your calls. We appreciate your feedback.

Helpful?
Share
Admin Approval Link

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