Talkdesk
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Talkdesk
By Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 17

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
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Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Talkdesk review"
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting i...
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,409 Talkdesk Reviews

4.4 out of 5
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2,409 Talkdesk Reviews
4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

The possibilities within talkdeks are emense. A lot of intergrations to pull date from different sources into 1 pane of glass. Ai as well is big thing to be able to use self service and deflect phone calls.

Implemetation of Talkdesk was easy. for us it was to move Voice over and then intorduce all the extra features. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Not really to do with talkdesk but their carrirs in Europe can be a bit flaky wth service drop outs. But I know TalkDesk are working to mitigate this Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We will once we get sign off from the business go down a chat and Whatsapp route so custmers can check on their repair or bok an appointment in without the need for a phone call Review collected by and hosted on G2.com.

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VR
Retailer Support
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

I like how easy Talkdesk is to use and understand and the Copilot is very helpful. Talkdesk is a great way to support the customers Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

sometimes there are glitches and i have to reload Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

TalkDesk assists in resolving customers issues Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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We're glad to hear that you find Talkdesk easy to use and that Copilot is helpful. We apologize for any issues you've experienced and we're continuously working to improve our platform. Thank you for your feedback!

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Bawelile M.
BM
Document support specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

Very easy and quick to use and has many features and is well organised Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

sometimes you are unable to make calls and you have to keep on restarting Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

makes it easy for me communicate with sellers Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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Thank you for your feedback! We're happy to hear that Talkdesk is making communication with sellers easier for you. We're sorry for the inconvenience of the occasional call issues and will strive to address this for a smoother experience.

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Sthabile M.
SM
Customer sales specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

Quality of calls are perfect and helps alot with customer interations. Its very easy to communicate using it. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Nothing, as it provides us with all the required features. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Help to improve our call qualities and improve our communications. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for your positive feedback! We're glad to hear that Talkdesk is meeting all your requirements and helping to improve your call quality and communication.

Helpful?
Share
Admin Approval Link
Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Talkdesk?

Very easy to set up and train agents on. Can be used through browser or app. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Nothing so far. I haven't used this platform previously but it was easy to learn. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Being able to address customer issues quickly and easily. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for your positive feedback! We're happy to hear that you found Talkdesk easy to learn and use. We strive to make our platform intuitive for new users.

Helpful?
Share
Admin Approval Link
Verified User in Sporting Goods
AS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

I'd like how easy is to use all the tools, and how easy is to learn all the features. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There isn't major issues! It's a great platform! Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Retention and recalls Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk easy to use and learn. Thank you for the positive feedback!

Helpful?
Share
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Gcina N.
GN
Senior Specialists
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

I do use Talk Desk frequently which comes with several features Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I found it to be far from ease of Implementation as all the other features are a little difficult to use Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talk Desk Has solved manual dialing making it easier to execute and to get through the workload Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're pleased to hear that Talkdesk has made manual dialing easier for you, helping to streamline your workload. Thanks for sharing your experience.

Helpful?
Share
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Silindile M.
SM
documents verification agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

Easy to use, I am able to receive and make calls. Easy to engage with sellers. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes talkdesk is slow, sometimes updates are incorrect. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Serving purpose of business, making calls and receiving calls. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk easy to use and that it helps you engage with sellers. We apologize for any inconvenience caused by the occasional slowness and incorrect updates. We are constantly working to improve our platform and appreciate your feedback.

Helpful?
Share
Admin Approval Link
NT
Customer Support Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

I enjoy the Copilot feature and love being able to custominze my screen Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Having to edit all the Copilor summaries. It rarely gets names correct and will once a week get PlayNow (spelled correctly) but the majority of the time, it's Plano. It will often summarize something that didn't even happen. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I like to see how many calls are in the queue and I do enjoy the Copilot feature, wth some refining Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We appreciate your feedback and are glad to hear that you enjoy the Copilot feature and the ability to customize your screen. We understand your frustration with the Copilot summaries and are constantly working to improve accuracy. Your input helps us in this process.

Helpful?
Share
Admin Approval Link
Nomfundo M.
NM
Senior Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

We are able to communicate with sellers and we also get our call scores on Talkdesk. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

We can review and pass documents without even calling the seller Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Makes the communication easily Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk helpful for communicating with sellers and tracking call scores.

Helpful?
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