Talkdesk
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Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 16

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
Discussions
Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Talkdesk review"
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting i...
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,409 Talkdesk Reviews

4.4 out of 5
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2,409 Talkdesk Reviews
4.4 out of 5
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4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Zamazulu M.
ZM
Call Centre Agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

I can view my Quality Score, Monthly stats and Calls for the day. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

System Issues(technical issues), the after call is too short Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It's helps companies automate customer interactions to improve their customer experience while it's minimize the operational burden. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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Thank you for sharing your experience with Talkdesk. We understand the importance of a seamless after-call process and will take your feedback into consideration for future improvements. We appreciate your support.

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Verified User in Electrical/Electronic Manufacturing
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The Talkdesk team have a great collaboration and are always available to help us where and when needed, including discussons on future improvements and efficiencies. The talkdesk portal online is very easy to use, its easy to create customised dashboards with widgets and to be able to track your stats, calls and create reports. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I am looking forward to seeing more future features which will help us to improve our service. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

They are able to help us with complicated IVR flows and making this journey for customers easier. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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We're thrilled to hear that you've had a great experience with our team and product! We're constantly working on new features to improve our service, and we appreciate your feedback on future improvements.

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Share
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Mthokozisi M.
MM
Sales associate assistant
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

It ease to use, everything is detailed and ease to nevigate Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

It sometimes has network issue and takes time open Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It's helps in making sure that it easier to log in less network issue and fast connection with the sellers Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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We're glad to hear that you find Talkdesk easy to use and detailed. We understand that network issues can be frustrating, and we're continuously working to improve our platform's performance.

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Ayanda Mnyandu M.
AM
Customer Sales Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

Easy to navigate, yet very detailed. Talkdesk has a range of aux statuses to use. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Not to being able to consult with another agent while a caller is on hold. Can only blind transfer while on hold Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Efficient and effective system for both the caller and the agent. Experiencing very minimal problems when on the line with the caller thus minimising disrupted calls Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your concern about not being able to consult with another agent while a caller is on hold. We will take this into consideration for future improvements.

Helpful?
Share
Admin Approval Link
MF
Team Lead Customer Support
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

I like copilot and the interaction summary Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes the AI is not as accuracte as we would like. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We are able to add front end messaging quickly to address larger than normal quques or to put out important messages to our callers. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you are enjoying Copilot and the interaction summary features. We apologize for any inaccuracies with the AI and are continuously working to improve its performance.

Helpful?
Share
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Nancy K.
NK
Customer Support Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The ability to view all sorts on ongoing statistics. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes calls cannot be heard, or they cannot hear me, calls get dropped and there are minor glitches in system. need to restart TD. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Call back ability. ease of use. records of stats. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your positive experience with Talkdesk's user-friendly interface and ongoing statistics. We're sorry to hear about the issues you've encountered with calls not being heard, dropped calls, and system glitches. Our team is dedicated to resolving these issues and providing a seamless experience for our users. We appreciate your feedback.

Helpful?
Share
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Verified User in Higher Education
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

We appreciate Talkdesk's overall reliability and the app's accessibility from anywhere (unlike our traditional phone system). As an admin, I like the ability to create and test new versions of our call flow and functions in Studio rather than altering the current config. It's also easy to pull up call recordings if needed. Our agents really appreciate the helpful AI-generated call summaries. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

We could use more search options in the reporting interface.

We hoped to use Talkdesk as a single app for our agents to handle calls, email, and SMS/web chat. However, the email capabilities are far inferior to a robust client such as Outlook. Since our organization is based on ongoing customer relationships and not one-time contacts, it didn't work for our agents not to have access to sent emails and not to be able to track whole, ongoing email conversations.

We've also been somewhat disappointed by the slow response to our non-critical support cases and the very long time to resolution. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk provides an effective call-center style of receiving and handling calls, allowing us to service any caller by any agent in the relevant group rather than waiting for one individual to respond. Review collected by and hosted on G2.com.

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Helpful?
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KN
Team Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

I Like that i am able to listen to calls immediately after an agent finishes the call Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I do not like the intermittent latency issues I experience at times Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I am able to extract call reports and share productivity with my team Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

Thank you for sharing your feedback! We're thrilled to hear that Talkdesk has been helpful in organizing your calls and improving coaching opportunities. We understand that intermittent latency issues can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to enhance our platform's performance to provide a seamless experience for our users. If you continue to experience latency problems, please reach out to our support team so we can investigate further and ensure a smoother experience for you. We appreciate your support and are glad to hear that Talkdesk is helping you extract call reports and boost productivity within your team.

Helpful?
Share
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Nonhle M.
NM
Customer sales specialist- Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkdesk?

Quick responses and the number of features included. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The updates that are needed on a regular basis. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

I am able to locate all of the activities and interactions with a person as Talkdesk records all the interactions Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk easy to use and appreciate the quick responses and features. We understand that frequent updates can be inconvenient, but they are necessary to ensure the best performance and security. We appreciate your feedback and are constantly working to improve the user experience.

Helpful?
Share
Admin Approval Link
Verified User in Transportation/Trucking/Railroad
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

The talkdesk user interface is really easy to learn and use on a day to day basis. Call quality is consistantly good and the copilot features are also really helpful for getting call summaries and looking through the knowledge base to find answers while on a call. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Occasionally talkdesk notification client has issues bringing up call cards. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk is solving streamlining problems while on a call. Instead of searching through multiple windows for issues or questions a customer brings up, we have our knowledge base updated with searchable common topics I can quickly reference. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

It's great to hear that Talkdesk is helping to streamline your processes and make it easier to access the knowledge base during calls. We're committed to providing solutions that make your job more efficient.

Helpful?
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Admin Approval Link

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