Talkdesk Reviews & Product Details - Page 13

I like the fact that I have control over the statuses.

I like that it monitors my work productivity accurately.

I like its technical structure, it is unlikely that it to have technical issues. Review collected by and hosted on G2.com.

I wouldn't say there are any downsides I have experienced from when I started using it for work purposes. Review collected by and hosted on G2.com.

empower, support, and help with notes at the end of the call.

Able to code and leave review Review collected by and hosted on G2.com.

end of the call you can not finish writing a note in 60 sec provided and the note on talk desk is not linked on zendesk. Review collected by and hosted on G2.com.

it's very simple to use, easy to navigate and very efficient Review collected by and hosted on G2.com.

unable to extract disposition level 2 reasons which can give us insights on leads and customer feedback. Review collected by and hosted on G2.com.

The notifications you receive after being evaluated. It keeps you posted and also pops up when a call comes through. The views for managers are amazing, easier to use and manuever. The ease of implementation makes its more perfect. Customer support is always available to assist. I frequently use it, almost everyday. Review collected by and hosted on G2.com.

They are no dislikes about Talkdesk as it has never given me any issues. Review collected by and hosted on G2.com.

It's really easy to use and works great. Review collected by and hosted on G2.com.

This is about the MAC application: I can't change the sound settings, I need to keep changing my headset volume every time I receive a call

Edit: Rate changed - When I take the lunch and the computer gets the Lock Screen for inactivity, the application automatically set me to offline, and this cause me paying problems. Maybe you should change this status after long periods of time. Review collected by and hosted on G2.com.

I like that it allows me to review all my previous calls and I like that it allows me to easily access any agents call. I also like how user friendly it is. Review collected by and hosted on G2.com.

I dislike how long it takes to open up if I have restarted my pc. Review collected by and hosted on G2.com.

Its very customizable, it has tons of widgets you can use for real time analysis and monitoring, as well as it gives many reports options for different metrics, which can be very personalised. Review collected by and hosted on G2.com.

the live reporting option can be a bit slow at times, in a sense that it's being updated with a delay. what i dislike at this point is that the software does not give the user the option to manually request a call from the queue Review collected by and hosted on G2.com.

convenient to use, taking calls, listening to recorded call, and viewing quality evaluations. Review collected by and hosted on G2.com.

Pop up evaluation may sometimes lead to distruction Review collected by and hosted on G2.com.

It's the convieniance and easy navigation Review collected by and hosted on G2.com.

It can be slow to load at times and so I end up being late to clock in Review collected by and hosted on G2.com.

I really love using the copilot feature to keep track of a conversation and be able to retrieve numbers and other key details from customer calls. Review collected by and hosted on G2.com.

I do not like that the aplication is locked ontop of all other windows unless minimizied, also I find that it pulls alot of resources and banwith to run at times. Review collected by and hosted on G2.com.