Talkdesk
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Talkdesk
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4.4 out of 5 stars
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Talkdesk Reviews & Product Details - Page 11

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Talkdesk Overview

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What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Talkdesk Details
Product Website
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Talkdesk Community
Languages Supported
German, English, French, Italian, Portuguese, Spanish
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Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

How do you position yourself against your competitors?

Only Talkdesk helps enterprises innovate better CX with automation-first solutions that leverage AI to optimize their most critical customer service processes. Through a purpose-built platform, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless. Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better customer experiences — across any industry and through any channel — with unprecedented speed, agility, scale, and security.

Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@talkdesk
7,072 Twitter followers
LinkedIn® Page
www.linkedin.com
1,271 employees on LinkedIn®
Description

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Courtney S.
CS
Overview Provided by:
Courtney Struthers

Recent Talkdesk Reviews

Happy S.
HS
Happy S.Mid-Market (51-1000 emp.)
5.0 out of 5
"it is smooth and very effective"
it is very easy to use, there are no issues with it
Read more
Ntombifuthi Z.
NZ
Ntombifuthi Z.Mid-Market (51-1000 emp.)
5.0 out of 5
"It is user friendly and its saves call information and call recordings."
Its easy to use and its helps me manage my time at work, talk desk also makes it easy to access work call recordings.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Talkdesk review"
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting i...
Read more

Talkdesk Pricing

CX Cloud Digital Essentials
$85.00
1 Per user, Per month
CX Cloud Essentials
$85.00
1 Per user, Per month
CX Cloud Elevate
$115.00
1 Per user, Per month
CX Cloud Elite
$145.00
1 Per user, Per month
See all 5 Talkdesk pricing levels
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Talkdesk Media

Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk Workspace
Talkdesk Workspace unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator.
Talkdesk Demo - Talkdesk CX Cloud
Modernize your contact center with a cloud-native, customer experience platform that provides speed, agility, and reliability.
Talkdesk Demo - Talkdesk Healthcare Experience Cloud for Providers
Talkdesk personalizes the patient experience by providing healthcare call centers with unified patient information in one platform and the ability to proactively engage patients in their preferred channel.
Talkdesk Demo - Talkdesk Financial Services Experience Cloud
Talkdesk Financial Services Experience Cloud™ is an entirely new way to reimagine the banking experience and deliver a client journey that is seamless, personalized, and trusted across live, automated, voice, and digital touchpoints.
Play Talkdesk Video
Play Talkdesk Video
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Video Reviews

Review by Karim M.
Talkdesk review by Karim M.
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perfect to drive and manage sales call center
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2,409 Talkdesk Reviews

4.4 out of 5
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2,409 Talkdesk Reviews
4.4 out of 5
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Talkdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Lunga P.
LP
Contact Center Customer Service
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Talkdesk?

Real-time interaction with clients. The call recording feature and contact storage capacity. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

While there is nothing to dislike, more improvements over time will make the software one of the best in the competition. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdest makes dialing clients fast and effecient with the advantage call recording for later assessments. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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Thank you for your feedback! We are constantly working on improving Talkdesk to ensure it meets and exceeds our users' expectations. We appreciate your input on how we can make the software even better.

Helpful?
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Kwanele M.
KM
Payment operations specialists
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

We are able to listen to calls. The app is very easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Can my schedule be intergrated with talkdesk so if I'm exceeding it can have a pop up for me. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

It helps me make calls with my seller's and be able to solve tickets Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find the call quality clear and that the app is easy to understand. Thanks for sharing your feedback!

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Mandisa C.
MC
document specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

it allows communication between colleges to be easier so that everyone is up to date with every upgrades and changes within the work space Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

sometimes you are unable to see that someone had huddled you, there is no notification Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

it helps with solving the seller's issue while seller is online with the supervisor, the benefit is that inquiries are resolved faster Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that Talkdesk is making communication easier for you and your colleagues. We'll definitely take note of your feedback about the notification issue and work on improving that feature.

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Verified User in Telecommunications
IT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Talkdesk?

Easy access all the integrated systems, files and records. I can always listen to my calls and change the way I pitch. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Only when the system kicks you out while you are online and you realize you're now offline. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

It's great to hear that Talkdesk is helping you handle calls and providing clarity from previous interactions. We apologize for any inconvenience caused by being kicked out while online. We're continuously working to enhance system stability for a seamless experience.

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Cynthia S.
CS
Customer Service Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about Talkdesk?

Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also have high hopes for the reporting impovements they made over this last year. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I pull reports from this product weekly and I am concerned about maintaining data in the same format with the new changes... time will tell. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Before Talkdesk, we used network phones to manage our calls and now everything is in one place and I don't have to move through different data sources. At this time we have just made this our one stop location for all our calls. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
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Thanks so much for sharing your positive experience using Talkdesk! It's great to hear it has helped your organize manage incoming and outgoing calls. Cheers to four years!

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Nonkululeko M.
NM
customer sale specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

easily track productivity, consulting with different department Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

sometimes talk desk is slow and can be changed to available whilst on another call. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We are able to leave voicemail and check the last number you have called in case you have to call the customer back. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're glad to hear that you find Talkdesk helpful for tracking productivity and consulting with different departments. We understand the frustration with the occasional slowness and the availability status issue. We'll definitely take your feedback into consideration for future improvements.

Helpful?
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Katiso N.
KN
Team Leader
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

I like the fact that I am able to listen to calls and also read the call transcript as well Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I don't like the fact that agents sometimes have an issue with changing their status especially after a call Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We use talk desk to listen to calls for quality purposes and this helps us find ways to improve our service and customer satisfaction Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We appreciate your positive feedback about Talkdesk's ease of use and call monitoring capabilities. We apologize for the inconvenience with agent status changes and will strive to improve this aspect of the platform.

Helpful?
Share
Admin Approval Link
Silamlelo M.
SM
customer sales specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Talkdesk?

I am able to see my update,it is easy to use and simple, i am able to see my Quality Assurance update everyday which motivates me the most.i am able to Aux for breaks and lunch using talkdesk. it's the most easiest system to use especially to see where i need to improve when i am assisting the customer on the call what i do wrong and when. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

nothing i dislike about it because it is an app that assist me with everything i need to do when i am at work. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

it assist in communicating with the sellers Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're happy to hear that Talkdesk is meeting your needs and making your work easier. Thank you for sharing your positive experience with us!

Helpful?
Share
Admin Approval Link
Verified User in Logistics and Supply Chain
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

They're are consistently quick to respond to any queries you may have. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There has been some limitations to area's we were hoping to explore (SMS and Messenger) Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

We currently take all of our customer service telephone calls through Talkdesk, which allows us to easily manage multiple different customers globally. The cloud based solution allows us to follow the sun and provide world class service from a variety of different locations. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're thrilled to hear that you find our quick response times valuable. We understand your desire to explore SMS and Messenger and are actively working to expand our offerings. Your feedback is important to us as we continue to improve our platform to better serve your needs.

Helpful?
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JB
Senior Customer Support Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Talkdesk?

User friendly, and very easy to train new agents coming in. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes there are update issues and you cannot see the status of other agents available. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Program we were using prior to Talkdesk, we could not see the availability of other agents in different departments within our Customer Service Center. Talkdesk as allowed us to be able to communicate more easily within deparments. Review collected by and hosted on G2.com.

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Response from Aunalisa Arellano of Talkdesk
Editedit

We're thrilled to hear that Talkdesk has improved communication within your Customer Service Center. We're actively working to address any update issues and enhance the visibility of other agents' status. Thank you for your feedback and for choosing Talkdesk.

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