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perfect to drive and manage sales call center
2,409 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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Talk Desk makes it easy to quicky answer calls Review collected by and hosted on G2.com.
It does disconnect without notice on occasion which is a bit inconvenient - especially if you aren't on all of the time. Review collected by and hosted on G2.com.
I like that I can view my performance score and how I have been marked regarding call quality and profile verification. Also, I'm able to read feedback and fix where I need to fix on my calls to improve my call quality score Review collected by and hosted on G2.com.
Sometimes it can freeze and have some technical issues
. Review collected by and hosted on G2.com.
The fact that I am able to receive feedback instantly. Review collected by and hosted on G2.com.
There's not much really I can say except for that frightening notification while on a call. Review collected by and hosted on G2.com.
After a call, we can take notes, making us aware of the problem and remember what the conversation was between an agent and seller. Review collected by and hosted on G2.com.
Well the timer given to take notes is short (60 seconds) and also sometimes we have an issue of the call note not being captured on Zendesk(compy software) Review collected by and hosted on G2.com.
The talk desk helped me to dial out to the customers to communicate and also be able to build a repor Review collected by and hosted on G2.com.
i have not experienced anything bad about the talk desk Review collected by and hosted on G2.com.
I command its quality of calls whether in-coming or out-going it has maintained an exceptional standard. Recorded quality calls of myself have been very useful to help me improve the customer experience. Review collected by and hosted on G2.com.
Thus far, nothing at all that I am not pleased with or dislike. I would recommend this product and services to any organization. I'm most impressed with the quality of its calls and efficiency and effectiveness. Review collected by and hosted on G2.com.
Talkdesk is extremely easy to navigate as a customer support rep. It is able to track your conversations and create an AI summary within seconds, which can be very helpful on a time crunch. Talkdesk also allows you to re-listen to your calls easily. Talkdesk is constantly working on upgrading their features and smoothing out any glitches that may occur. Review collected by and hosted on G2.com.
Talkdesk can sometimes have glitches and technical issues that can disrupt calls, however in my experience the issues are esclated and resolved very quickly. Review collected by and hosted on G2.com.
Notifications on incoming calls and Audits, Clear feedback on audits, and the quality of the Audio on calls, User friendly Review collected by and hosted on G2.com.
after updating it doesn't ring for a few hours but does come around Review collected by and hosted on G2.com.
I like that it is fairly easy to use and works well for connecting with customers or colleagues. Review collected by and hosted on G2.com.
There isn't anything I would say I dislike really. However, talkdesk sets your status to offline when it doesn't have access to a microphone which can negatively impact your productivity. Review collected by and hosted on G2.com.
