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Their entrepreneurship really stands out, and with that comes the flexibility and adaptability of the entire team to succeed and partner on solutions. I don’t think I have worked with many vendors, where our input is greatly received as much and helps shape roadmap ideas. You do not feel like a brand working with them at arms length in any way, but part of their team and I think that is really valuable, and sometimes completely missed with a lot of other vendors. The solution is easy, and ticked all the boxes for what we wanted and needed and we have seen some fantastic results from it as well. They push you as well as us pushing them, it’s a complete partnership with the same goals. They are focused on the right areas, have clear roadmaps that they share and are always releasing new things. Just love being a part of their team- as that is what it really feels like! Review collected by and hosted on G2.com.
There isn’t really anything I can say I dislike about Syte- The only opportunity I would say would be for them to work on a solution for a more easier way to ingest the deep tags (AI attributions) into PIMs. Review collected by and hosted on G2.com.
75 out of 76 Total Reviews for Syte
Overall Review Sentiment for Syte
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Three main reasons why I like Syte:
Smooth Experience: I found syte usage and integration to be seamless. My Users likely encounter no glitches, delays, or other issues that might disrupt their browsing or purchasing experience. Navigation through the website and utilizing Syte's features feels effortless and intuitive.
Fast Performance: Syte operates efficiently, providing quick responses and loading times. This ensures that users can swiftly browse through jewelry options, view product details, and make decisions without experiencing frustrating delays.
Ease of Use: I have found Syte to be user-friendly. Its interface is likely intuitive and straightforward, making it easy for my visitors to understand how to interact with the tool. Review collected by and hosted on G2.com.
Its tough sometimes to manage when the CSM and support team works in diffrent time zone as us. But the team is very proactive Review collected by and hosted on G2.com.
First and foremost, the standout feature of Syte.ai is the exceptional support and assistance provided by their team. As a Product Owner deeply involved in the implementation process, I found the Syte team to be highly responsive, knowledgeable, and genuinely committed to ensuring the success of our project. They were readily available to address any queries or concerns, providing prompt and effective solutions. We were able to implement the tool under the schedule of a month!
The results so far are promising.. so we are very happy to count on this partnership. Review collected by and hosted on G2.com.
I have no complaints to share about Syte.ai. The team's responsiveness has effectively addressed any concerns or issues that arose during our journey so far. Review collected by and hosted on G2.com.
The team consistently offers valuable insights and alternatives to enhance the functionality and effectiveness of the Shop Similar Tool. Working with Syte facilitates the achievement of our site's specific KPIs. Review collected by and hosted on G2.com.
Nothing. The Syte team is always responsive to our needs. Review collected by and hosted on G2.com.
The Shop Similar tool is very easy to use and implement. The Syte team always provides such valuable insights to help us optimize the tool and create the best discovery experience for our customers. Review collected by and hosted on G2.com.
Nothing. The team is very responsive to our needs. Review collected by and hosted on G2.com.
The team is very helpful and update us with monthly insights.
The shop similar tool has been a great tool since we've implemented to our sites. The Syte tool has been instrumental in product discovery and helping customers find visually similar products when they can't find their size. Review collected by and hosted on G2.com.
Nothing - The team is always attentive and the tool is intuitive Review collected by and hosted on G2.com.
Aside from the fact that the application does what it is supposed to do, their project team is consistent and very helpful. The solution is quick and easy to implement. Review collected by and hosted on G2.com.
Perhaps for the Central America region where we are, the cost may be a bit high for the size of the market, but it is justified because it helps a lot. Review collected by and hosted on G2.com.
The Visual Search works well and it is very useful for the final user. It allows the final users to find products in a different and complementary way to textual search.
Furthermore, the Syte team is always available and very collaborative. In fact in general all the requests we make are taken in charge by the team. Review collected by and hosted on G2.com.
There was some difficulty in enabling different accounts to the analytics dashboard. It would be nice to have no restrictions on these logins (different users should be able to access it). It would also be very useful to receive a manual that allows us to understand how to use these dashboards (however, a meeting was organized, where the Syte team explained how they works).
Nothing else to report! Review collected by and hosted on G2.com.
The Integration process with Syte using JavaScript was very quick and seamless. We were able to integarte Syte within 1 sprint which is something I have not seen with other third parties. Review collected by and hosted on G2.com.
Nothing specific so far. Some advanced dashboards in future will be great, Review collected by and hosted on G2.com.
You want to significantly improve product discovery across a vast and complex eCommerce website? Syte is the tool you need. Based on a simple product image or a full-blown room decor image, taken from the website itself or uploaded by the shopper, Syte searches across your catalogue and returns visually similar products that brilliantly match the current product's shape, style, color and other relevant attributes. Syte is like your favorite eCommerce search solution (think Algolia, Searchstax, Apache Solr...) but entirely focused on visual search/discovery (i.e Here's a sofa I really like. Now show me other sofas that look and feel similar).
You're carrying many great products that are on backorder or out-of-stock? Syte makes it a breeze to show visually and stylistically relevant in stock alternatives to your shoppers. Unsurprisingly, leveraging Syte across our website's furniture & home decor categories has noticeably increased our conversion rate. We have a very complex, highly-layered product catalogue and textual search/discovery just isn't enough to help customers quickly find whatever they have in mind. Syte's intuitive reverse image search tool provides a visual relevancy that perfectly complements textual relevancy brought by our existing search stack.
The best part:
It's easy to implement, easy to customize, and their support team is one of the most dedicated I've personally seen. That's right, our customer success manager... takes our success very seriously. This clearly shows in every single interaction we have with Syte on a bi-weekly basis. I must say that they're often "on the ball" before we even realize something isn't working like it should. That's how good Liraz and her team really are. Review collected by and hosted on G2.com.
Simple cons you can expect from most cool SaaS and search/discovery solutions out there:
It costs money and price is usage-based, not conversion based (good luck on finding a SaaS whose pricing is conversion-based...).
Implementing Syte through their Javascript integration method is dead easy, but you may find their injected search UI/widgets (e.g. result grid, carousels etc..) relatively hard to customize and match your existing UI style. In many scenarios, building your own UI on top of their API integration may serve you better, especially if having full granular control over the UI design (i.e HTML/CSS, your existing carousel plugins etc..) is mission-critical. Review collected by and hosted on G2.com.
