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SurveySparrow Reviews & Product Details - Page 6

SurveySparrow Overview

What is SurveySparrow?

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Our key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.

SurveySparrow Details
Languages Supported
Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Tonga (Tonga Islands)
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Product Description

SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

How do you position yourself against your competitors?

People are reluctant to complete surveys even when they are aware that the surveys are created to collect important information that will help make decisions that concern them. It is in everyone’s best interest to take surveys diligently. However, the current form filling experience is outdated and boring. This is where SurveySparrow comes to help you. With a conversational interface, SurveySparrow makes it more personal and engaging, and drives up to 40% higher completion rates.


Seller Details
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
900 Twitter followers
LinkedIn® Page
www.linkedin.com
423 employees on LinkedIn®
Description

Refine Employee Experience,
The Better Way.
The all-in-one Omnichannel Experience Management Platform


Shihab M.
SM
Overview Provided by:
Founder& CEO at SurveySparrow

Recent SurveySparrow Reviews

Roopanshi S.
RS
Roopanshi S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good platform"
It is very useful in every aspects and have no of feature where you can track the survey forms.
Keerthana  S.
S
Keerthana S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best customisable UI friendly surveys"
Conversational Surveys – The chat-like interface makes surveys feel more engaging and interactive, leading to higher response rates.
Raghvendra R.
RR
Raghvendra R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Outstanding survey tool to grow business"
The most I like about SurveySparrow are its features like video surveys,conversational forms, share surveys and a lot more. Its easy to ues, seaml...
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SurveySparrow Media

SurveySparrow Demo - Templates Gallery
Thoroughly researched and thoughtfully curated survey templates prepared by our experts simplify your tasks further.
SurveySparrow Demo - Contacts Management
Manage your audience with ease. Import contacts, create custom smart lists based on contact profiles and send group-specific surveys.
SurveySparrow Demo - Survey Shares
Seamlessly share your surveys across a variety of channels, and collect feedback from your customers and employees.
SurveySparrow Demo - In-built Reporting Module
The reporting module lets you use advanced filters and graphical representations in the form of pie charts and histograms to slice and dice your data.
SurveySparrow Demo - Multitude of Integrations
Integrate third-party applications to your enterprise ecosystem and automate workflows for maximum productivity.
SurveySparrow Demo - Build & Design
Build and Design surveys the way you want with our suite of features such as multiple question types, logical branching, custom variables, survey themes, and so much more.
Answer a few questions to help the SurveySparrow community
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Video Reviews

2,013 SurveySparrow Reviews

4.4 out of 5
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2,013 SurveySparrow Reviews
4.4 out of 5
2,013 SurveySparrow Reviews
4.4 out of 5

SurveySparrow Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SurveySparrowQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Market Research
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

Simplicity and interface. Also it is easy to code (almost no code platform) Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Sometime a bit choppy and unstable. So that needs to worked upon. Dashboard can be improved a lot Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Doing surveys at scale. Review collected by and hosted on G2.com.

Verified User in Human Resources
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

Survey Sparrow has improved the ability for companies to gather feedback from employees as well as partner companies. Our company uses Survey Sparrow on a daily basis to review gathered feedback and provide a better service to our clients. It is very easy to integrate with analytical tools such as dashboards and other reporting tools. Since the first day we decided to go with Survey Sparrow their support team has made it very easy for us to enhance our productivity and implement with other systems used within the company. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Honestly I do not have any negative feedback for their support team or the company overall. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

It is solving our productivity kinks, allow us to gather feedback and correct any issues that we may find. Review collected by and hosted on G2.com.

Miguel O.
MO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

It's very easy to use and the implementation/integration in our websites it's pretty simple. It gave me a clear vision of our customer feedback and it's User Experience allowed me to have a great % of responses Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

It could be helpful to allow delete Share results' links created previously. Sometimes you just create a link and it's possible to disable it but keeping them it's a mess and distracting Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

We needed to understand the NPS evaluation about our customer experience in our orders' process Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySparrow?

Survey Sparrow is a really useful tool, and very user friendly.

The best part of it is the client service that comes with it. You'll always find someone available to help you when you are in need. Thanks team! Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Many features are in the higher pricing categories. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Ease of use, many surveys are available at the same time, you can agglomerate results from many surveys, ease of share, etc. Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

Onboarding experience and functionality was really nice Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Partial answer feature not being default on is killer Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Need to get customer insights and market study Review collected by and hosted on G2.com.

Ashish K.
AK
Martech & CRM Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySparrow?

good space for market survey its amazing Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Need to learn more to define this and then will be able to share Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

How simplified Research experience Review collected by and hosted on G2.com.

Verified User in Sporting Goods
AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

There are many different options to create different survey questions, much more than the free options available out there. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

There doesn't seem to be an option to create a Likert scale table where both the X and Y axis can be labeled. Review collected by and hosted on G2.com.

Recommendations to others considering SurveySparrow:

SurveySparrow is a good option for those looking for a survey platform that doesn't cost a ton of money. It has many of the features needed to create a comprehensive survey. Some question types are missing, but those can normally be worked around. It's a much better option than all the free options available out there. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Customer demographics, customer attitudes and perceptions towards new products and services being offered, customer satisfaction surveys. Review collected by and hosted on G2.com.

Amanda M.
AM
Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SurveySparrow?

-Easy drag and drop format for creating the surveys, including customizing design aspect

-Convenient options to copy over surveys

-Chat features to speak with developers if there are issues

-No difficulites with integration Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

-There is a lack of email marketing tools and you are not able to segment audience

-There was an upgrade that makes it difficult to share results without paying more Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Surveysparrow is getting feedback from clients, and engaging them with our organization's content Review collected by and hosted on G2.com.

Gabriel U.
GU
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

It is an outstanding tool, intuitive and straightforward for creating surveys that not only enable the collection of valuable insights from respondents but also support lead conversion campaigns. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

I cannot pinpoint any significant drawbacks to highlight; overall, it meets and exceeds expectations concerning the essential features required for an effective survey system. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

The simplicity, user-friendliness, and superior design of the account page for our campaigns stand out. It efficiently and effectively facilitates the creation of surveys. Review collected by and hosted on G2.com.

Marlon B.
MB
Ecommerce Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

Easy integration to 3rd party such as googlesheet etc. We can address the concern immediately upon receving an email prompt. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

None so far. We're using SurveySparrow to get customer feedbacks to more than 40 stores nationwides. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Here are some of the problems that SurveySparrow NPS help our company address:

Customer Satisfaction Monitoring

Identifying Promoters and Detractors

Measuring Customer Loyalty

Benchmarking Performance

Driving Business Growth

Improving Customer Retention

Informing Product Development

Enhancing Customer Engagement Review collected by and hosted on G2.com.