| Basic | $19.00 | Essential features for individuals to get started in one pack. - 2,500 Responses
- Accept payments
- Display logic & Skip logic
- Personalize with custom variables
- Share via Embed & QR code
- Scoring
- Set cut-off date for surveys
- Schedule surveys
- Download responses as PDF
- 5000+ integrations with Zapier
- Integrate with Google Sheets
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| Starter | $39.00 | Best for startups who want to understand their customer better. - 15,000 responses
- 1 Full user
- 20,000 contacts
- Multiple Thank You pages
- Expressions
- Password protected surveys
- Manual translation
- Share via Social media & Email embed
- Default workflows
- Schedule reports
- Integrate with HubSpot
- Integrate with Mailchimp
- Integrate with ActiveCampaign
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| Business | $79.00 | Best for mid-size businesses to scale up customer experience. - 50,000 responses
- 3 Full users
- 200,000 contacts
- Survey branding
- Response quota control
- Custom workflows
- Recurring surveys
- Edit survey responses
- Send reminders
- Question piping
- Answer piping
- Password protected reports
- Integrate with Freshdesk
- Integrate with Intercom
- Integrate with Zendesk
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| Professional | $249.00 | Best for SMBs aspiring to widen their market with consistent CX. - 100,000 responses
- 5 Full users
- Auto-translate to 130+ languages
- HIPAA compliance
- Share via mobile SDK & SMS with own provider
- Multi-lingual response translation
- Custom CSS
- Email white labelling
- Custom SMTP
- Custom response limit
- Offline share
- Webhooks
- Audit logs
- Two-Factor Authentication(2FA)
- Download responses as SPSS
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| Free | Free | All the integral features to get started with data collection. - 50 responses per month
- 3 Active surveys
- 10 Questions per survey
- Classic & Chat surveys
- Share via link, email, Slack, MS Teams
- Collect partial submissions
- Self notifications
- Custom report filters
- Download responses as CSV & XLSX
- Zapier Integration
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| CX Basic | $199.00 | Find areas for improvement, take action, and track customer loyalty trends with NPS.
- 100000 Responses
- 200000 Email Shares
- 5 Admin Users
- Multi Lingual Surveys (Manual)
- Redirect on completion
- Advanced Follow-Up Question
- Default Answer Values
- Pull contact details in questions
- Track User Location
- 1000 APIs Per Day
- Randomization
- Multiple Thank You Pages
- Personalize with Hidden variables
- Share Via Email, In-App, Web Link, Email Embed, SMS, QR Code, Slack & Teams
- Smart Contact List
- Schedule Close Date
- Password Protected Surveys
- Redirect on completion
- Customizable Email Templates
- Display Logic & Skip Logic
- Question & Answer Piping
- Recurring Surveys
- Webhooks
- Default Workflows
- Survey Scheduling
- Tags & Themes
- NPS Trend Graph
- NPS Word Cloud
- Share Reports As Links
- Schedule reports
- Data Exports (CSV, PDF, XLS)
- Roles Management
- Remove SurveySparrow Branding
- Integrations: Google Sheets, Facebook Pixel, Google Tag Manager, Rybbon, Slack, monday.com, ActiveCampaign, Mailchimp, Zendesk, Freshdesk, Intercom, Hubspot, Pipedrive, Microsoft Teams, Google Analytics, Zapier, AWeber, Excel, Salesforce, PowerBI, Tableau
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| NPS + CX Suite | Contact Us | Take charge of your customer experience journey with NPS, CES and CSAT.
- Multi Lingual Surveys (Manual)
- Redirect on completion
- Advanced Follow-Up Question
- Default Answer Values
- Pull contact details in questions
- Track User Location
- 1000 APIs Per Day
- Randomization
- Multiple Thank You Pages
- Custom response limits
- Unlimited Contacts
- Scoring
- Group Rating Question
- Multi Language Answer Translations
- Personalize with Hidden variables
- Share Via Email, In-App, Web Link, Email Embed, SMS, QR Code, Slack & Teams
- Smart Contact List
- Schedule Close Date
- Password Protected Surveys
- Redirect on completion
- Customizable Email Templates
- Custom share limits
- Response Quota Control
- Survey Throttling
- Share Via Whatsapp (*Coming soon)
- Share via SDK
- Display Logic & Skip Logic
- Question & Answer Piping
- Webhooks
- Recurring Surveys
- Default Workflows
- Survey Scheduling
- Custom workflows
- Multi-Lingual NPS Surveys
- Send Reminders
- Tags & Themes
- NPS Trend Graph
- NPS Word Cloud
- Sentiment Analysis
- Expressions/Calculations
- Executive Dashboards
- Import Historical NPS® Data
- Share Reports As Links
- Schedule reports
- Data Exports (CSV, PDF, XLS)
- Edit Survey Responses
- Case Management
- Reputation Management
- TV dashboard
- Roles Management
- Remove SurveySparrow Branding
- Sub-Account Management
- 1 Free Custom SSL
- SMTP Relay
- Password Policy
- IP Whitelisting
- HIPAA
- Custom NDA
- Custom Data Center
- Activity Log
- Custom Domain Name
- Custom Implementation
- Whitelabeling/CSS
- 2FA
- Dedicated Customer Success
- 24/5 Email & Chat Support
- Integrations: Google Sheets, Facebook Pixel, Google Tag Manager, slack, monday.com, ActivCampaign, Mailchimp, Zendesk, Freshdesk, Intercom, Hubspot, Pipedrive, Microsoft Teams, Google analytics, Zapier, AWeber, Excel Online, Salesforce, PowerBI, Tableau
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| Enterprise | Contact Us | Automate, gather, analyze and act on every conversation to craft world-class experiences. - Complete branding
- Global throttling
- Custom data center
- Single Sign On
- Share via native SMS & WhatsApp
- Auto-reset submissions per user
- Option display logic
- Executive dashboard
- Custom NDA
- Advanced password protected surveys
- Set hierarchies for data access
- Prevent bot submissions
- Survey catalog
- Integrate with Salesforce
- Integrate with Tableau
- Integrate with MS Power BI
- Custom implementation
- Dedicated Customer Success Manager
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