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SurveySparrow Reviews & Product Details - Page 3

SurveySparrow Overview

What is SurveySparrow?

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Our key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.

SurveySparrow Details
Languages Supported
Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Tonga (Tonga Islands)
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Product Description

SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

How do you position yourself against your competitors?

People are reluctant to complete surveys even when they are aware that the surveys are created to collect important information that will help make decisions that concern them. It is in everyone’s best interest to take surveys diligently. However, the current form filling experience is outdated and boring. This is where SurveySparrow comes to help you. With a conversational interface, SurveySparrow makes it more personal and engaging, and drives up to 40% higher completion rates.


Seller Details
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
900 Twitter followers
LinkedIn® Page
www.linkedin.com
423 employees on LinkedIn®
Description

Refine Employee Experience,
The Better Way.
The all-in-one Omnichannel Experience Management Platform


Shihab M.
SM
Overview Provided by:
Founder& CEO at SurveySparrow

Recent SurveySparrow Reviews

Roopanshi S.
RS
Roopanshi S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good platform"
It is very useful in every aspects and have no of feature where you can track the survey forms.
Keerthana  S.
S
Keerthana S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best customisable UI friendly surveys"
Conversational Surveys – The chat-like interface makes surveys feel more engaging and interactive, leading to higher response rates.
Raghvendra R.
RR
Raghvendra R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Outstanding survey tool to grow business"
The most I like about SurveySparrow are its features like video surveys,conversational forms, share surveys and a lot more. Its easy to ues, seaml...
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SurveySparrow Media

SurveySparrow Demo - Templates Gallery
Thoroughly researched and thoughtfully curated survey templates prepared by our experts simplify your tasks further.
SurveySparrow Demo - Contacts Management
Manage your audience with ease. Import contacts, create custom smart lists based on contact profiles and send group-specific surveys.
SurveySparrow Demo - Survey Shares
Seamlessly share your surveys across a variety of channels, and collect feedback from your customers and employees.
SurveySparrow Demo - In-built Reporting Module
The reporting module lets you use advanced filters and graphical representations in the form of pie charts and histograms to slice and dice your data.
SurveySparrow Demo - Multitude of Integrations
Integrate third-party applications to your enterprise ecosystem and automate workflows for maximum productivity.
SurveySparrow Demo - Build & Design
Build and Design surveys the way you want with our suite of features such as multiple question types, logical branching, custom variables, survey themes, and so much more.
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Video Reviews

2,013 SurveySparrow Reviews

4.4 out of 5
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2,013 SurveySparrow Reviews
4.4 out of 5
2,013 SurveySparrow Reviews
4.4 out of 5

SurveySparrow Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SurveySparrowQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Lauren M.
LM
Co-Founder & Chief Community Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySparrow?

Survey sparrow is so easy to use and has every feature you could ever need or want! Great reporting features, the ability to use multiple formats and logic flows in a single survey. You can also embed videos, photos, voice features and more! Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

I did run into a number of unexpected paywalls as I sought to incorporate features that I thought were already included in my plan so it became more expensive than I originally had budgeted for. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

User research, user experience + feedback Review collected by and hosted on G2.com.

MK
Co-founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

It does what it says it does and easy to customize Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

A lot of paid plans/restrictions but you should be able to find what suits you and your needs Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

We needed a tool for gathering NPS feedback through email. Review collected by and hosted on G2.com.

MC
Operations Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

The automation, tech support, helpful staff memeber and user friend interface. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

The model to use texting features could be better. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

SuperSparrow is solivng our data gap with our clients. SurverySparrow is helping us get actionable data to make large scale change! Review collected by and hosted on G2.com.

BP
PhD researcher
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySparrow?

The bespoke help their agents offer to users. The user interface is great and intuitive, resulting in nice surveys. Overall, it is a really smart and snappy tool. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

It is a paid service, meaning that it might not be affordable or a viable option for everybody. As an independent researcher, I would like to see more plans for individual users rather than for businesses/organisations. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Helping gain information on opil&gas wells from subject matter experts. Review collected by and hosted on G2.com.

John S.
JS
Owner
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

I use SurveySparrow to collect data from my email copywriting prospects. I was able to create simple survey's that look professional and I can automatically send the data into a Google document to review which makes things really simple. I like that there are lots of options for customizing survey's with it. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Overall I don't have anything specific I found that I dislike about the software. I've found some other "one time" pay survey solutions but ultimately they don't offer the same amount of features so you get what you pay for. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

I use it to collect data from new clients so I can better serve them on copywriting projects. This really helps me narrow down my clients needs and deliver exceptional service to them. Review collected by and hosted on G2.com.

Tinashe M.
TM
Cybersecurity lecturer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

The different types of questions that you can add to the surveys is exceptional Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

None really, just some improvements such as integrations with google meet to show after a meeting Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

No issues so far Review collected by and hosted on G2.com.

Bahjat A.
BA
Data scientist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

It allowed me to conduct customer discovery for my university projects. It was very easy to use and gave helpful metrics for quantitative questions. I would say it's definetly one of the best survey services out there on the web. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Nothing in specific. Maybe it could allow for more targeted advertising. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

It helped me set up a way to get quick and insightful information for my university projects . Review collected by and hosted on G2.com.

AC
Deployment Principal
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySparrow?

It's everything you want in a survey platform. Most features are present, very customisable and easy to make a new advanced form. It's not worse than the main competitors out there. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

It could be cheaper or at least the non-premium versions could have more features. It's all or nothing. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

I need a formal way of surveying my clients and SurveySparrow makes it easy for me to do so. Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SurveySparrow?

Allows me to create interactive surveys, the experience has been good. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Seems to require someone that is a little more tech savy in order to use some options. Maybe had a few more templates Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

My company has used SurveySparrow to collect employee feedback, which has allowed us to improve the customer experience. Creating surveys are easy even if you need a little more tech experince for some of the other options Review collected by and hosted on G2.com.

MJ
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

I recently had the pleasure of using SurveySparrow for our company’s customer feedback collection, and I must say, the experience exceeded all my expectations. From the outset, SurveySparrow’s intuitive design made creating engaging surveys a breeze. The variety of question types available allowed us to gather in-depth insights in a way that was enjoyable for our customers. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

: Finding the pricing tiers and options confusing, making it challenging to select the best plan for your needs without overspending. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Sifting through raw survey data for actionable insights can be time-consuming and complex. SurveySparrow had given us the analytics tools that help you visualise data in real-time, identify trends, and make informed decisions based on the feedback collected. Review collected by and hosted on G2.com.