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SurveySparrow Reviews & Product Details - Page 10

SurveySparrow Overview

What is SurveySparrow?

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Our key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.

SurveySparrow Details
Languages Supported
Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional), Tonga (Tonga Islands)
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Product Description

SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

How do you position yourself against your competitors?

People are reluctant to complete surveys even when they are aware that the surveys are created to collect important information that will help make decisions that concern them. It is in everyone’s best interest to take surveys diligently. However, the current form filling experience is outdated and boring. This is where SurveySparrow comes to help you. With a conversational interface, SurveySparrow makes it more personal and engaging, and drives up to 40% higher completion rates.


Seller Details
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
900 Twitter followers
LinkedIn® Page
www.linkedin.com
423 employees on LinkedIn®
Description

Refine Employee Experience,
The Better Way.
The all-in-one Omnichannel Experience Management Platform


Shihab M.
SM
Overview Provided by:
Founder& CEO at SurveySparrow

Recent SurveySparrow Reviews

Roopanshi S.
RS
Roopanshi S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good platform"
It is very useful in every aspects and have no of feature where you can track the survey forms.
Keerthana  S.
S
Keerthana S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best customisable UI friendly surveys"
Conversational Surveys – The chat-like interface makes surveys feel more engaging and interactive, leading to higher response rates.
Raghvendra R.
RR
Raghvendra R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Outstanding survey tool to grow business"
The most I like about SurveySparrow are its features like video surveys,conversational forms, share surveys and a lot more. Its easy to ues, seaml...
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SurveySparrow Media

SurveySparrow Demo - Templates Gallery
Thoroughly researched and thoughtfully curated survey templates prepared by our experts simplify your tasks further.
SurveySparrow Demo - Contacts Management
Manage your audience with ease. Import contacts, create custom smart lists based on contact profiles and send group-specific surveys.
SurveySparrow Demo - Survey Shares
Seamlessly share your surveys across a variety of channels, and collect feedback from your customers and employees.
SurveySparrow Demo - In-built Reporting Module
The reporting module lets you use advanced filters and graphical representations in the form of pie charts and histograms to slice and dice your data.
SurveySparrow Demo - Multitude of Integrations
Integrate third-party applications to your enterprise ecosystem and automate workflows for maximum productivity.
SurveySparrow Demo - Build & Design
Build and Design surveys the way you want with our suite of features such as multiple question types, logical branching, custom variables, survey themes, and so much more.
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Video Reviews

2,013 SurveySparrow Reviews

4.4 out of 5
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2,013 SurveySparrow Reviews
4.4 out of 5
2,013 SurveySparrow Reviews
4.4 out of 5

SurveySparrow Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SurveySparrowQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
RP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

That it looked professional and fun..... Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

That I couldn't personalize it even more (use my photos instead of stock photos) and change the color themes easily. Also the pricing is very high. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

It was a great way to get a testimonial from my clients that had a bit more of a conversational aspect and less of a question answer sound. Review collected by and hosted on G2.com.

Verified User in Consulting
EC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

I like how easy it is to navigate the system and love the emojis included with the product. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

I wouldn't say I like the tiers but understand the reason behind it. Also, I dislike all the phone calls received from their company. I dont like being rushed into things. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Through the surveys, we understand and listen to employees' concerns so that we can take actionable steps as a company. Review collected by and hosted on G2.com.

VF
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

User-Friendly Interface: SurveySparrow offers a clean and intuitive interface, making it easy for users to create and manage surveys without requiring technical expertise. The platform's user-friendly design ensures a seamless experience for both survey creators and respondents.

Integrations and Automations: SurveySparrow integrates with popular third-party tools such as CRM systems, marketing automation platforms, and collaboration tools. This seamless integration allows you to automate survey processes, sync data with other systems, and streamline workflows, enhancing productivity and efficiency. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Nothing that I dislike. I have been usign Survey Sparrow for years now and I am 100% satisfied Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

SurveySparrow solves problems in lead generation by addressing low response rates, survey fatigue, and enhancing the user experience. Its conversational survey format increases engagement, resulting in higher response rates and more meaningful data. The platform's user-friendly interface, customization options, and real-time analytics enable businesses to create a positive user experience, derive actionable insights, and streamline lead generation processes. Overall, SurveySparrow benefits businesses by improving survey response rates, data quality, and efficiency in lead generation efforts. Review collected by and hosted on G2.com.

Verified User in Graphic Design
AG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

The fact that we are able to automate each survey and customize them to ask what we need. The intigrations are smooth and anytime we have needed help on something, customer support has been there to help us right away. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

I have enjoyed everything about SurverySparrow at this point. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

We are getting client feedback without having to reachout ourselves and it makes our onboarding process very simple/ Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

For our use it's just fine. There are some automation that I would have loved to be to use. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

When sending the survey, typing a contact email does not return the contacts name. The sending to field is also not clear about it is.

Would be great to have a way to trigger the survey for specific contacts through outlook. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

An easier way to collect NPS survey. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

Very intuitive and easy to use. The templates available make the surveys professional, engaging and provides confidence for the survey takers. What I appreciate is that all the survey data are aggregated for me so I can use those make informed decisions. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Nothing to dislike about SuverySparrow.. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Its allows me to grab meaningful data from my clients so I can have a pulse for my business. Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

I like the ease of use. It is very user-friendly and intuitive. It makes setting up surveys quick and simple. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

There isn't much to dislike, I am having a hard time thinking of anything. Review collected by and hosted on G2.com.

Recommendations to others considering SurveySparrow:

I would say to make sure that you do a demo so that you can get all of your questions answered Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

I use this tool to do DEI assessments for organizations. Review collected by and hosted on G2.com.

AF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

It is very intuitive.

It's easy to use.

You can carry out different types of surveys.

Has 24 hour support Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

There is nothing that I have not liked.

I had no problems the time I was using it Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

It helps us carry out modern surveys, with an updated design that is easy for the client to complete. Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveySparrow?

Really good program for using tools like Zapier. Lots of different paths, good logic, and everything works well for creating automation! Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Not the cheapest, and the pricing seems to change fairly regularly. There also isn't the most customizability in how the survey actually looks (like changing how the status bar shows up, colours, font sizes, etc.) Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Automating new customer sign-ups Review collected by and hosted on G2.com.

Scott D.
SD
Director/ Recruitment Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about SurveySparrow?

Has more features than other similarly priced survey software. I also like the chatbot-style survey option - it is much more user-friendly for building 'mobile-first' surveys and makes for a better user experience. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

The lack of archiving and organising projects. If I happen to create project #52 before #51, then project #52 always appears first. Doesn't seem too big an issue, but when you have hundreds of project surveys, you want to be able to find your current project quickly and easily. Similarly, an archiving option to clear out 2022 projects so I can see 2023 projects more easily and not have to scroll through them to find the one I want/ need. Review collected by and hosted on G2.com.

What problems is SurveySparrow solving and how is that benefiting you?

Surveysparrow allows us to build mobile-friendly surveys to thoroughly check participants meet our project eligibility requirements. We can screen people out easily and transfer data effortlessly due to the integration options. Review collected by and hosted on G2.com.