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SurveyMonkey Reviews & Product Details - Page 97

SurveyMonkey Overview

What is SurveyMonkey?

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

SurveyMonkey Details
Product Website
Languages Supported
Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malayalam, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.


Seller Details
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,648 Twitter followers
LinkedIn® Page
www.linkedin.com
1,441 employees on LinkedIn®
Description

SurveyMonkey is a global leader in online surveys and forms. Our fast, intuitive platform empowers people with the insights they need to make decisions quickly and confidently. We provide answers to more than 20 million questions every day, helping organizations of all sizes build products people love, create winning marketing strategies, delight their customers, and cultivate an engaged and happy workforce.


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Overview Provided by:

SurveyMonkey Integrations

(3)
Verified by SurveyMonkey

Recent SurveyMonkey Reviews

CR
Cassidy R.Small-Business (50 or fewer emp.)
3.0 out of 5
"Great Product"
I love the convenience of being able to send the survey automatically to everyone.
VK
Viv K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Easy to use and improvise"
User friendly, Easy to navigate in the back end Love the options when creating a survey
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Very easy to use"
I love how simple it is and how easy it is to navigate. You can make any type of survey.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
17 people requested security information

SurveyMonkey Media

Official Interactive Demo

SurveyMonkey demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

22,942 SurveyMonkey Reviews

4.4 out of 5
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22,942 SurveyMonkey Reviews
4.4 out of 5
22,942 SurveyMonkey Reviews
4.4 out of 5

SurveyMonkey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SurveyMonkeyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
VB
Automation Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SurveyMonkey?

The ease of use. The UI is so easy to understand, it took me less than 10 minutes to create my first survey. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Nothing comes to mind to be honest. I would probably like to see more variety in the infographics but that's not a major concern. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey is making surveys easy and fun for both the surveyor and surveyee. It saves me time on creating a survey and helps me get more responses. Review collected by and hosted on G2.com.

NE
Marketing Operations Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SurveyMonkey?

The (paid) version will give you all the functionality you'll need for a survey (branding, conditional logic, integration into your CRM, results measurement). Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The biggest con is that you'll need to upgrade to the paid version to get your needs met. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

We use it for our Customer Satisfaction Surveys and surveying key customers to product enhancements. The results feed into our CRM, Hubspot, which is a huge pro. Review collected by and hosted on G2.com.

GM
Diesel Plant Fitter
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveyMonkey?

The integrations with Zoom, Mailchimp and Google Forms Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Basic free plan with limited options e.g number of surveys Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

market research at low cost Review collected by and hosted on G2.com.

MN
Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about SurveyMonkey?

The best part about SurveyMonkey is how easy it is to utilize the platform, from signing up/logging in to generating surveys, sharing surveys, and finally collecting and analyzing the data. Everything is so fluid and seamless right from the start that the consumer doesn't have to worry about anything. Another advantage is that pre-defined templates may be used, and surveys can be distributed to users quickly. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The analytics are the only aspect of the platform that I detest, and there is a lot of room to improve them so that consumers can understand the data more easily. If the metrics are good, the platform's usage can be greatly boosted. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

The most difficult difficulty we've been able to tackle is gathering input from customers, staff, or other third-party agencies or individuals, which has allowed us to enhance customer response times and introduce new capabilities to the platform. Review collected by and hosted on G2.com.

IS
Community manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SurveyMonkey?

Super straightforward to use and users are familiar with it. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The branding typically isn't as attractive as something like a Typeform. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

User feedback, random surveys, both internal and external data collection Review collected by and hosted on G2.com.

JO
Business Intelligence Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SurveyMonkey?

It's a helpful tool. Cost is low and it's easy to deploy. Surveys are easy to modify and integrate with our product Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Pulling the data out has been a task. My team has to manually extract the data when our limit is reached and survey monkey hasn't helped us at all Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

It's something we can integrate in our product to see how our product is viewed by candidates. Review collected by and hosted on G2.com.

FT
Application Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SurveyMonkey?

The first thing to highlight about surveymonkey is how easy to use and configure, anyone with a minimum of knowledge could set up your survey, the dozens of features and functionality that makes available to us to have the greatest acceptance in our survey is amazing, another positive factor is the low prices offered by the platform, are very affordable and the return on investment can be very good and fast if you know what you do, also has an excellent adaptability to any electronic device and unparalleled security that guarantees you answers and real data. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

I have only had problems with the links embedded in the surveys, there are times when they do not work and I lose time and customers but it is very rare when it happens. Review collected by and hosted on G2.com.

Recommendations to others considering SurveyMonkey:

Excellent price as well as a key piece for the voluntary extraction of real and accurate information. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

In short surveymonkey has been a great ally in terms of providing data, as well as knowing what customers like and don't like so we can optimize the process and get a more satisfied and happy customers and workers. Review collected by and hosted on G2.com.

DP
Lead Evangelist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
(Original )Information
What do you like best about SurveyMonkey?

I love that I can create any type of survey you can imagine and then post them easily online, on a website, on Zoom or just an email. This allows me to poll all the different communities I work with easily. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The free version has advertising for SurveyMonkey built in which can be a bit of a distraction. I have noticed this when filling out surveys from others who use the platform. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

I have a community on my website that I interact with and a different community in the church I lead. I can now use one platform to survey each community which makes my work much simpler to perform. Review collected by and hosted on G2.com.

MZ
Account Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SurveyMonkey?

Ability to customize questions and gather data Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Limited number of surveys can be sent with free version Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

What kind of activities to plan for extra curricular work activities. More engagement. Review collected by and hosted on G2.com.

Verified User in Financial Services
TF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SurveyMonkey?

- Is very easy to use even for beginners.

- A lot of variations in survey components and templates.

- Marketing Surveys

- Different plans for different types of needs.

- Good analysis tools

- Option to save results as pdf. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

- Need to pay a lot for even some basic features as compared to competitors.

- Cant send reminder emails to individuals.

- Customer URLs on custom domains.

- More design customization for the survey forms. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey is a really good surveying platform for small businesses. It helps collect user feedback/greivances with ease. Also makes it easy to collect data related to your business/product. Review collected by and hosted on G2.com.