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SurveyMonkey Reviews & Product Details - Page 2

SurveyMonkey Overview

What is SurveyMonkey?

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

SurveyMonkey Details
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Languages Supported
Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malayalam, Macedonian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.


Seller Details
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,666 Twitter followers
LinkedIn® Page
www.linkedin.com
1,441 employees on LinkedIn®
Description

SurveyMonkey is a global leader in online surveys and forms. Our fast, intuitive platform empowers people with the insights they need to make decisions quickly and confidently. We provide answers to more than 20 million questions every day, helping organizations of all sizes build products people love, create winning marketing strategies, delight their customers, and cultivate an engaged and happy workforce.


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Overview Provided by:

SurveyMonkey Integrations

(3)
Verified by SurveyMonkey

Recent SurveyMonkey Reviews

LM
Lindsay M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Survey Monkey = easy way to collect customer's thoughts"
We've used Survey Monkey to ask customers if they were satisfied with our services. We were able to collect more thoughts than we would have if we ...
DW
Dale W.Small-Business (50 or fewer emp.)
0.0 out of 5
"No respect for small non profits."
Ability to survey the members of our non-profit.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The best survey app"
I've only used this so i like how easy it is to use
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17 people requested security information

SurveyMonkey Media

Official Interactive Demo

SurveyMonkey demo available

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Video Reviews

22,938 SurveyMonkey Reviews

4.4 out of 5
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22,938 SurveyMonkey Reviews
4.4 out of 5
22,938 SurveyMonkey Reviews
4.4 out of 5

SurveyMonkey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SurveyMonkeyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Sports
CS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SurveyMonkey?

The diverse question options and customization.

The variety of data download options.

Questionnaire editing UI is wonderful, you can fin almost anything as a user.

We use it a ton in our company, and implement it in a variety of projects.

Customer support is notable.

Its sharing options can be integrated into many other platforms. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

I think the logic could substantially improve, as well as the UI and UX for respondents. I believe it should tell users they haven't completed the criteria of the question before they can move onto the next question, not once they've completed the whole page. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

It has incorporated new question formats and question sharing options. Review collected by and hosted on G2.com.

VP
executive
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about SurveyMonkey?

Survey Monkey has the great advantage of being usable by those who have no specific skills, because the usability is truly immediate. In about ten minutes, you can learn the main features to become immediately operational. I am very satisfied. I believe the strengths of this platform are: 1) usability 2) versatility (it can be used not only for surveys but also to share various types of forms and easily collect data) 3) in the team version, sharing activities is very easy Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Some more depth in logic features would be appreciable Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

Speed in gathering data Review collected by and hosted on G2.com.

AB
Human Resources Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about SurveyMonkey?

SurveyMonkey is efficient and easy to use. It's an affordable way for me to be able to reach out to my firm members to get feedback on a variety of items, whether that be surveys, performance reviews, etc. You are able to customize it, make it look the way you want it to look and send out the way you want. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Getting a hold of customer service could be a bit easier but at the end of the day, it's still manageable. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

Assists with performance reviews. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SurveyMonkey?

SurveyMonkey is a more affordable alternative to "Premium" tools like Qualtrics, while maintaining most of the functionality that is required for practical purposes (unlike a simpler tool like Google Forms)

For its price point, it offers most things that I would need to create surveys. There's branching logic, answer funneling, A|B testing, etc. I find Qualtrics to be too expensive, so this was a nicer compromise. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Two things

- UI is sometimes difficult to navigate, especially when trying to look at results of data through a filter

- Related, things are so laggy! I wish the experience was smoother when clicking through different options (for both building the survey and analyzing it) Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

I need to survey a lot of people, and tools like Google Forms don't have enough features to do that sufficiently. Review collected by and hosted on G2.com.

FA
Unemployed
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about SurveyMonkey?

1-proteceted subistantially from diffirent viruses

2 use to use, operate and integret

3 Ease of Implementation Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

1-no immidate response response to customer suppport and delaying.

2-in search time difficult to get immidatily Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

Survey Monkey is a survey tool that helps me solve a range of problems related to data collection, feedback, and analysis. so I used in Collecting Customer Feedback, It enablesmy businesses to understand customer satisfaction, identify areas for improvementand measure loyalty. In addition Conducting Market Research

I gather insights about market trends, consumer preferences, and competitive landscapes. Review collected by and hosted on G2.com.

LM
Marketing and Communications Manager
Public Relations and Communications
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SurveyMonkey?

We've used Survey Monkey to ask customers if they were satisfied with our services. We were able to collect more thoughts than we would have if we had just sent out an email. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Nothing that I can think of! It's a very helpful tool. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

We've used the data/quotes gathered from our satisfaction surveys and put them on our website for future customers to read. Review collected by and hosted on G2.com.

DT
Admin Asst for Student Activities & Athletics, Graduation Co-Chair, and former Exec Asst to Admin
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SurveyMonkey?

What I like best is the ability to collect responders information. In an education setting it is not unusual for students or parents to attempt to submit multiple responses. I can highlight what are most likely multiple responses when I submit my results.

Admin likes the Summary Data export for meetings. It allows them to view results and trends at a glance.

Our Marketing Department likes that our surveys' appearance is brand compliant. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

After years of use, the little things that bothered me have been corrected. I look forward to seeing what improvements are made in the future. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

We've surveyed our Faculty to determine if new policy and procedures are working, need tweeked, or need to be eliminated. We also use it for Faculty Nominiations for awards and voting on Senior Awards. As this is a reaccreditation year, we're soliciting input on employee perceptions of specific items for Committee use.

We've surveyed our students to choose Homecoming events/themes, prom locations/themes, and their view of school policy and procedures.

We've surveyed our parents to determine what they feel we're doing right, what needs to change, and what they perceive as value for their tuition dollars. Review collected by and hosted on G2.com.

SF
Teacher Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Thank You page
What do you like best about SurveyMonkey?

I use Survey Monkey for registrations to training or training requests. I have multiple registration surveys going at one time and I can change them quickly and easily and see results. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Having to go to a website to see results separately on each survey I have going. I'd like to see them all in one place without having to switch pages. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

A low cost tool for ensuring our surveys for training are easy to share and that we can see results and have timely communication with clients requesting services. Review collected by and hosted on G2.com.

LM
market director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SurveyMonkey?

easy to build survey with many customizable options i also love the feature to create different links with different end pages helps us streamline our certification program Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

so far it has worked well for me and i cant find anything i dont like Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

we found it difficult to ask people to submit surveys and in turn have to create a custome certificate for each submission. now we utilize surveymonkey to do that work for us with customized end pages Review collected by and hosted on G2.com.

Verified User in Online Media
IO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SurveyMonkey?

The extensive customization options and the ability to implement question logic, along with the user-friendly WYSIWYG editor for creating questions.

The comprehensive analysis capabilities of the results. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The search function for existing surveys and their contents could be more intuitive.

A more extensive permissions management system for viewing results would be helpful. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

We generate valuable insights about our users, their opinions on our products, as well as market analyses and target group insights for our business domain. Review collected by and hosted on G2.com.