Surfly Features
What are the features of Surfly?
Conferencing Options
- Group Live Chat
- Audio Conferencing
- Video Conferencing
Presenter Tools
- Live Preview
- Remote Control
- Switch Presenter
Application Tools
- Password Protection
- Recording
- In-Browser Application
Administration
- Screen Sharing
- File Sharing
- Access Control
- Web Page Navigation
- Real Time Assistance
Communication
- Screen Annotations
Surfly Categories on G2
Filter for Features
Conferencing Options
Group Live Chat | As reported in 24 Surfly reviews. Provides a live chat feed during a screen sharing session. | 90% (Based on 24 reviews) | |
Audio Conferencing | Based on 25 Surfly reviews. Allows users to communicate via audio channels. | 93% (Based on 25 reviews) | |
Video Conferencing | Allows users to communicate via video channels. This feature was mentioned in 28 Surfly reviews. | 91% (Based on 28 reviews) |
Presenter Tools
Live Preview | Provides a live preview of what viewers are seeing in real-time. This feature was mentioned in 26 Surfly reviews. | 92% (Based on 26 reviews) | |
Remote Control | Allows users to give audience members control of cursors or tools on the shared screen. 29 reviewers of Surfly have provided feedback on this feature. | 94% (Based on 29 reviews) | |
Switch Presenter | Allows presenters to relinguish presenter access to another user in a call. This feature was mentioned in 28 Surfly reviews. | 92% (Based on 28 reviews) |
Application Tools
Password Protection | Provides password protection to screen sharing sessions. This feature was mentioned in 23 Surfly reviews. | 91% (Based on 23 reviews) | |
Recording | As reported in 22 Surfly reviews. Allows users to record screen sharing sessions for later review. | 92% (Based on 22 reviews) | |
In-Browser Application | As reported in 27 Surfly reviews. Software is available within browsers. | 93% (Based on 27 reviews) |
Administration
Screen Sharing | Provides screen sharing options to allow access to view or control real-time activities. 14 reviewers of Surfly have provided feedback on this feature. | 96% (Based on 14 reviews) | |
File Sharing | Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. 15 reviewers of Surfly have provided feedback on this feature. | 92% (Based on 15 reviews) | |
Session Recording | As reported in 12 Surfly reviews. Provides the ability to record remote access and support sessions. | 82% (Based on 12 reviews) | |
Multi - Session Handling | Provides multiple technician support simultaneously. This feature was mentioned in 10 Surfly reviews. | 95% (Based on 10 reviews) | |
Multi-Monitor Support | Allows users to switch between multiple end users’ monitors with a single click. | Not enough data | |
Access Control | As reported in 15 Surfly reviews. Provides permssion for access control of user's web browser | 93% (Based on 15 reviews) | |
Web Page Navigation | Allows agents to navigate through web pages by swapping or shifting pages on user's behalf 16 reviewers of Surfly have provided feedback on this feature. | 94% (Based on 16 reviews) | |
Real Time Assistance | As reported in 16 Surfly reviews. Provides real time assitance across web and mobile | 91% (Based on 16 reviews) |
Communication
Text Chat | Based on 10 Surfly reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. | 85% (Based on 10 reviews) | |
VoIP | Provides voice over IP calling solutions. | Not enough data | |
Video Conference Call | As reported in 12 Surfly reviews. Provides pre-session or in-session video call options to resolve issues. | 96% (Based on 12 reviews) | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 14 Surfly reviews. | 93% (Based on 14 reviews) |
Security
Data Encryption | Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 14 Surfly reviews. | 92% (Based on 14 reviews) | |
Compliance | Based on 12 Surfly reviews. Provides compliance to multiple industry standards like HIPAA and GDPR. | 88% (Based on 12 reviews) | |
Data Security | Based on 14 Surfly reviews. Provides high-level security during co-browsing sessions | 98% (Based on 14 reviews) | |
Data Masking | Provides secured masking on sensitive data (i.e. account numbers or passwords) 13 reviewers of Surfly have provided feedback on this feature. | 97% (Based on 13 reviews) |
Device Support
Mobile Device Access | As reported in 13 Surfly reviews. Allows mobile device access to provide support or connect to your computer from anywhere. | 87% (Based on 13 reviews) | |
Multi-Platform Support | Provides support across iOS, Mac, Android, PC and other devices. 13 reviewers of Surfly have provided feedback on this feature. | 88% (Based on 13 reviews) | |
Cross-Platform | Based on 12 Surfly reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. | 90% (Based on 12 reviews) |
Performance
Reporting | Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 12 Surfly reviews. | 85% (Based on 12 reviews) |
