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The ease of getting in touch with a HUMAN to talk to! I switched mid-year to Surepay from Gusto for this only reason. We had been with GUSTO for 15 months and never bothered them once. At the end of the year, we had a question, and literally, three months later, we had never been able to reach or contact anyone. Today we had a question for the first time, and we got KACI on the phone with sure pay (I can't remember the first initial of her last name). SHE WAS AMAZING!! Sincerely speaking, as a manager, I suggest you guys pull the audio of the call and listen to how awesome she did. I let two of my employees come in and be on the call because it was about THEIR paychecks, and needless to say, they were a little emotionally high-strung because it affected pay. Kaci was so professional in answering all questions and walking through explanations, even in the face of their frustration. It is hard to compete for employees or retain them post-pandemic; she is a keeper, and I would highly suggest letting her know how much she is appreciated. Review collected by and hosted on G2.com.
One thing that I'm not a huge fan of or that would be isolated incidents ... if you start a payroll but don't finish it from the final screen. Maybe got distracted or maybe in a small business you decided to pay or do something at a diff. date or different compensation. Until you complete that payroll or void it out Surepay will not send you reminders for your next cycle to be run if you start closing in on that date. I understand system wise it thinks there is one hanging in the balance so why would it remind me to run future ones but still would be nice to help you not lose track. Review collected by and hosted on G2.com.
Video Reviews
Doing Payroll is super simple!
CEO
Efficient payroll service.
522 out of 523 Total Reviews for SurePayroll
Overall Review Sentiment for SurePayroll
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Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll accounting, the amount you'll pay them and fines and fees to the IRS and your accountant, it's just not worth it. Review collected by and hosted on G2.com.
Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on the hook if something goes wrong with the payroll. There's just no accountability and no one to help you. Once the sale is made all your told to do is contact support. Review collected by and hosted on G2.com.
Has quick and friendly customer support.
Easy to use and setup.
Has great and competitive pricing. Review collected by and hosted on G2.com.
The auto populated dates are somehow out of sync since they are never correct from the start, although it is very easy for me to go in and change the date. Review collected by and hosted on G2.com.
Easy to run payroll and the employee portals are very user friendly, I appreciate that the customer service is very outstanding. Review collected by and hosted on G2.com.
There hasn't been anything that I would say is a con. It is a well designed application and I like the ease of processing payroll. Review collected by and hosted on G2.com.
All of the representatives are knowable and quick to resolve both issues or any questions you may have.They do not keep you on the phone for a long period of time and you never get "I'll have to transfer you to my supervisor" either. There's no wait time to speak to a representative. Review collected by and hosted on G2.com.
There's is no "Dislike" about SurePayroll. In fact, I highly recommend. Review collected by and hosted on G2.com.
The first thing I loved about SurePayroll was the customer service I received. Both when I signed up and when my first payroll was due. I was contacted by John both times and he made sure I was not struggling with any road blocks. It has been smooth sailing with Sure Payroll so far! Review collected by and hosted on G2.com.
I have not had any bad experiences so far. I run a small business and I am able to get the job done with minimal effort and that is not something to dislike from where I stand :) Review collected by and hosted on G2.com.
It definitely runs payroll. It can certainly do that. Review collected by and hosted on G2.com.
Menus are clunky. Reports take far too long to generate. Trying to edit a check? Forget it. Expensive for what it tries to be. Review collected by and hosted on G2.com.
Very user-friendly! It is easy to access everything that you need quickly and the reports are very helpful. Processing payroll is a breeze and changes are easy to make. Review collected by and hosted on G2.com.
The integration with the timecard system is not great. I constantly have to fix errors when importing. The timecard system is terrible to begin with. It is very hard to make any changes to settings and such. Review collected by and hosted on G2.com.
Excellent payroll processing and tax filings including reports Review collected by and hosted on G2.com.
Since April, and numerous telephone discussions and emails, they have not been able to correct an employee problem, who had Sureroll somehow have 2 W-2's set up for 2022. This even after I was given the assurance that we would be put on top of the problem list. We have been using them for several years and now we are very close to changing payroll service provider because of this most annoying problem. And we face a possible penalty from the IRS. Review collected by and hosted on G2.com.
