Sumac Reviews & Product Details - Page 2

In searching for a new donor management system, I went through an exhaustive search process comparing features and value for money. Ultimately, we settled on Sumac because of its ease of integration with the existing donor database, ease of integration within the office, and ease of use. Originally signed up with a Bronze level account and quickly upgraded to Silver for the ability to manage more donor contacts. Having cloud access is a major plus as the organization has its fundraising team located in multiple countries. Sumac being located in Canada is a major plus, and their support is excellent. Review collected by and hosted on G2.com.

The UI is quite barebones and not built for aesthetics. It is fairly user friendly. This is a minor quibble as I'm sure they intended the application to be as lightweight and easy to install as possible. It runs on Java so each time a new Java update is rolled out, it will initiate before you open Sumac. Once again, these are minor issues. Review collected by and hosted on G2.com.

Customization: our non-profit is a collective of 8 partner organizations that each offer their own programming, but unite under one common collaborative. In this, we require our database to operate as 8 separate databases, with the ability for data to be tracked across all partners and programming. Sumac was able to construct a database for us that met this need, with fields customized to manage youth participants in exactly the way we need it. As our collaborative grows, Sumac has enabled our database to evolve with it, always finding creative solutions to meet our changing needs. Review collected by and hosted on G2.com.

With such a complicated structure for our database, unfortunately it can be tricky to upload our data in the correct format. Files have to be meticulously formatted within a certain file type, and the set of steps from data gathering to completion is sometimes frustrating and unforgiving of minor errors. Again, this need for rigorous process is likely because of our operating such a complicated and layered database. Review collected by and hosted on G2.com.

As a social services nonprofit, we use Sumac for both case management and to track donor relations. The database allows us to segment all of our data so administrative staff can use the donor relations profiles, while our clinical staff can easily access all of our clients' information and record their interactions. The forms are also a great feature that have helped us with reporting. Review collected by and hosted on G2.com.

We have encountered a number of issues with compatibility when java updates become available and automatically download. Typically we have had to call to have Sumac tech support help us out. Review collected by and hosted on G2.com.

I find Sumac to be a very intuitive program, which is easy to self navigate, and to teach to others. I have used various databases at various companies, and never have an issue finding my way around their files.

The customer service and technical support team are unsurpassed. They are dedicated to helping users find solutions to their problems, and are more than willing to listen and respond to requests for improvements. Their ability and willingness to respond to the suggestions of their customers makes Sumac unlike any other software company I have worked with. Review collected by and hosted on G2.com.

As Sumac is a software that is constantly being upgraded, some of the newer modules can have user related issues that need to be worked out. However, as Sumac is quite amenable to suggestions from their customer base, so their software is able to respond to customer needs. Review collected by and hosted on G2.com.

User friendly

Excellent customer support

Regular updates Review collected by and hosted on G2.com.

Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales)

The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes) Review collected by and hosted on G2.com.

We have used Sumac at our organization for a few years, and it suits our needs quite well. It has membership, ticketing and donations, which is really great to have all in one place. The best part is its affordability - as a small organization, we would not be able to afford the more expensive database offerings. You get a lot of bang for your buck! Also their customer service is very responsive and friendly. Review collected by and hosted on G2.com.

It's not the most user-friendly program in the world - you have to click through a lot of pop-ups, and it's not always easy to find what you are looking for. Also, the online aspect is still not that customizable (compared to other ticketing programs) so it's hard to make it match a website's branding. And we have a level of membership which includes a donation portion, and while that works well in their regular system, it doesn't work for donations online. Review collected by and hosted on G2.com.

The layout is fairly intuitive for the new user and easy to find the info you need. Review collected by and hosted on G2.com.

It does not have the same capabilities for grant/donor tracking other larger (more expensive) systems have. Review collected by and hosted on G2.com.