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I find Sumac to be a very intuitive program, which is easy to self navigate, and to teach to others. I have used various databases at various companies, and never have an issue finding my way around their files.
The customer service and technical support team are unsurpassed. They are dedicated to helping users find solutions to their problems, and are more than willing to listen and respond to requests for improvements. Their ability and willingness to respond to the suggestions of their customers makes Sumac unlike any other software company I have worked with. Review collected by and hosted on G2.com.
As Sumac is a software that is constantly being upgraded, some of the newer modules can have user related issues that need to be worked out. However, as Sumac is quite amenable to suggestions from their customer base, so their software is able to respond to customer needs. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for Sumac
Overall Review Sentiment for Sumac
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When Sumac was privately owned, the price was substantially better than more CMS systems. Customer service also felt very 'personal' too. We always enjoyed working with their support staff and even the CEO! Website support was very limited (PHP built) and required heavy customization for our use. This always got 'clobbered' when new versions came out (expected) so eventually we abandoned it and used a third party. They provided payment gateways connected directly to the software, so it was one thing we didn't need to worry about (compliance etc). Review collected by and hosted on G2.com.
Once taken over by Silent Partner, prices nearly doubled and the functionality and lack was no longer worth it. Customer support changed a bit too. Longer response times, less personal. It also uses Java runtime and that has to be installed on each client computer. There was support for Mac OSX and Windows, but Linux support really didn't exist and the client wasn't updated for over a year. They also did not support Stripe (tho told us they will), the payment third party we use heavily. Review collected by and hosted on G2.com.
User friendly CRM that staff with all different technology comfort zones can use with ease. Reports can be easily pulled as needed. Integrates with our website. Review collected by and hosted on G2.com.
Some limitations with how online donations are set up and the types of information that can be filled in. For example difficulty with corporate donations as it completes a tax receipt for the person noand not the company Review collected by and hosted on G2.com.
Having all the information is one place. It is easy to add to and search for specifics as well as tax receipting Review collected by and hosted on G2.com.
The limited number of extra fields that I can add Review collected by and hosted on G2.com.
Sumac is a powerful tool for very specific use-cases eg. membership renewals or ticketing. Review collected by and hosted on G2.com.
The pricing plan makes it very difficult for an organization to grow with Sumac. The interface is not intuitive and the process to make changes is overly complicated. It lacks flexiblity. Review collected by and hosted on G2.com.
We started to use Sumac to keep track of our members and their membership. We can easily access all the information about a member or a volunteer, which activites they have attended, their donations and their membership renewal. Sumac also emables to export information for acconting such as the number of domations ans membership renewal, the amount and the source. Review collected by and hosted on G2.com.
Slow to open and sometimes even need to re-download the software. Review collected by and hosted on G2.com.
This software is great. It is very well organized and put together. I didn’t know it well when I first started using it, but once I got a feel for it, I knew it well and was able to organize data better than I was able to do so with Excel at my last summer job. Review collected by and hosted on G2.com.
I’m not sure, honestly. I guess it might just be hard for someone who isn’t as tech savy as I am to use. Its functions aren’t exactly obvious. Review collected by and hosted on G2.com.
As a Non-Profit I have found Sumac to be the answer I was looking for to manage both clients and donors. After initial set up it was easy for my team to use and update information. The training videos are very helpful and available at any time. I highly recommend it for other non-profits. Review collected by and hosted on G2.com.
The setup was not as easy as I thought. I wish I knew more about how to prep for it Review collected by and hosted on G2.com.
Sumac offers great software that is cost-effective for a smaller non-profit.
Their customer support is always helpful and quickly and patiently answer all of our questions. While we don't use all aspects of Sumac's software, there are many components that we would like to incorporate into our practice. Review collected by and hosted on G2.com.
Up until now, we have only had a Silver membership which would have Sumac installed for one user on one computer. We are looking forward to upgrading which will allow us to use Sumac, when a colleague is using the computer where it was installed. Review collected by and hosted on G2.com.
It allows me to easily track my relationships. Dashboard is manageable. Very quick one you manage some simple keyboard tricks. Review collected by and hosted on G2.com.
It feels like the system isn't fully debugged. IE, pop up windows don't appear in the correct order, it's slow to respond. Review collected by and hosted on G2.com.
