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StarChapter Reviews & Product Details

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This profile is currently managed by StarChapter but has limited features.

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Pricing

Pricing provided by StarChapter.

Essential

$113.00

Growth

$145.00

StarChapter Media

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StarChapter Demo - M-Series-03-Version-A.jpg
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StarChapter Demo - M-Series-04-Version-A.jpg
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StarChapter Reviews (49)

Reviews

StarChapter Reviews (49)

4.1
49 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and excellent customer service provided by StarChapter, highlighting how quickly they can manage memberships and update content. Many appreciate the comprehensive resources available for support, making it easier to navigate the platform. However, some users note a common limitation with the learning curve and occasional difficulties in navigating the backend.
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G2 reviews are authentic and verified.
Verified User in Non-Profit Organization Management
AN
Mid-Market (51-1000 emp.)
"StarChapter used for our association chapter member management - update"
What do you like best about StarChapter?

Access to information in one location. Being able to manage member data and communication. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Not intuitive. Difficult to navigate and know where to find data. StarChapter recently had a Russian-hacked data breach and we were informed by US Secret Service that our membership information was available on the dark web before we heard anything from StarChapter. To date: I have still not received any messages from StarChapter about the breach and what precautions are being put in place for this to not happen again. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Small-Business (50 or fewer emp.)
"Great product, Great Staff! and most of all GREAT SUPPORT!"
What do you like best about StarChapter?

I like the fact that the person in charge of setting up our instance was aware of what our business goals and would communicate in-team to all changes that were being made. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

There were no dislikes, their software did what I needed too. Review collected by and hosted on G2.com.

Verified User in Information Services
AI
Small-Business (50 or fewer emp.)
"Why I would recommend"
What do you like best about StarChapter?

I like how easy the website is to use. The tutorials on the website help with any question you have. When setting up our site, the staff was extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Sometimes it is a little challenging to find the exact report you are looking for. Review collected by and hosted on G2.com.

Joseph H.
JH
Office Manager
Civil Engineering
Small-Business (50 or fewer emp.)
"StarChapter"
What do you like best about StarChapter?

The front page and the user's experience is nice. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

The back end of the site is a little difficult to navigate sometimes. items in multiple places Review collected by and hosted on G2.com.

Pearl F.
PF
Executive Director
Civic & Social Organization
Small-Business (50 or fewer emp.)
"Star Chapter can't be beat for your association's needs"
What do you like best about StarChapter?

Star Chapter offers the most comprehensive and affordable association management software system available today for organizations of all sizes. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

There are a few features Star Chapter has not implemented yet that would make it even better, such as the ability to draft customized email messages and set them up on a distribution schedule by specific dates and times. Collecting event RSVP's via email, with a "Yes" or "No" option is another feature that would be extremely helpful. Review collected by and hosted on G2.com.

Verified User in Events Services
UE
Small-Business (50 or fewer emp.)
"Great platform"
What do you like best about StarChapter?

I love the new backend platform of Star Chapter. They've made it increasingly easy to manage events and communications. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

I wish the editing of the actual website was a bit more intuitive. Review collected by and hosted on G2.com.

RaeAnn T.
RT
Association Executive
Real Estate
Small-Business (50 or fewer emp.)
"Star Chapter"
What do you like best about StarChapter?

Everything - meetings, website, e-mail communication, newsletters,etc! Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Be great if the newsletters could be in a more appealing format - have columns, etc. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"StarChapter Review"
What do you like best about StarChapter?

Ease of keeping my website up to date. I like that I can change the content whenever I want Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Tech support can take a little bit longer than I would like. Review collected by and hosted on G2.com.

David L.
DL
Support Center Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy to use solution"
What do you like best about StarChapter?

The ease of administration. Our old solution took too much time and effort to update and manage Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

As with all solutions, it could be cheaper Review collected by and hosted on G2.com.

LB
Small-Business (50 or fewer emp.)
"Most User Friendly Association Website"
What do you like best about StarChapter?

I love the support! The support team is open to feedback, work hard to answer your questions and implement user improvements. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

The current WYSIWYG is small and a little challenging to work inside of, but that is a small minus. The new interface is updating this issue. Review collected by and hosted on G2.com.

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Verified User
G2
Verified User
Last activity almost 6 years ago

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Pricing Options

Pricing provided by StarChapter.

Essential

$113.00

Growth

$145.00

Advanced

$198.00
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