StarChapter
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StarChapter
By StarChapter
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4.1 out of 5 stars
See all 49 StarChapter reviews
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StarChapter Reviews & Product Details - Page 5

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StarChapter Overview

Editedit
What is StarChapter?

Board volunteers of local association chapters save time and money with StarChapter! The software combines emails, event registration, membership, website design, and payment processing all in one place. A StarChapter Support Advisor will set up your service with you, coordinate the project for you, and train users even when the board transitions. Customers get access to 24/7 online technical support and unlimited industry and training resources.

StarChapter Details
Discussions
StarChapter Community
Languages Supported
English
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Product Description

Association software that helps local chapters by combining event registration, membership management, email communication, and website content management into one easy to use platform.

How do you position yourself against your competitors?

StarChapter makes it easy to grow your membership, attendance, & revenues. The board will become more productive than ever. You will also have the added benefit of our experienced US-based StarChapter Support Advisors who will not only help you with your StarChapter system but, also with best practices on how to streamline your chapter's activity and grow your membership, attendance, & revenues.

Seller Details
Seller
StarChapter
Year Founded
2008
HQ Location
Owings Mills, MD
Twitter
@starchapter
797 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Rebecca C.
RC
Overview Provided by:
Rebecca Chadwick
Director of Sales & Marketing at StarChapter

Recent StarChapter Reviews

DA
Dale A.Small-Business (50 or fewer emp.)
2.5 out of 5
"Not satisfied with the experience"
We have been using StarChapter for about a month. So far not finding it at all easy to use.
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
1.5 out of 5
"Customer support is great but the system itself is not robust enough for membership management"
I like how it is organized. It is very easy to maneuver around from section to section.
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"I really enjoyed using Star Chapter and am impressed by its ease of use. I caught on very quickly."
I loved Star Chapter's knowledge base. It offers a wealth of resources and was always helpful for me when I couldn't figure out how to do something.
Read more

StarChapter Pricing

Starter
$44/Month
Up to 50 Members
Growth
$115/month
Up to 300 Members
Advanced
$145/month
Up to 600 Members
Pro
$180/Month
Up to 1,200 Members
See all 4 StarChapter pricing levels
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StarChapter Media

StarChapter Demo - M-Series-01-Version-A.jpg
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StarChapter Demo - M-Series-02-Version-A.jpg
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StarChapter Demo - M-Series-05-Version-A.jpg
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StarChapter Demo - M-Series-03-Version-A.jpg
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StarChapter Demo - M-Series-04-Version-A.jpg
M-Series-04-Version-A.jpg
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Have you used StarChapter before?
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49 StarChapter Reviews

4.1 out of 5
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49 StarChapter Reviews
4.1 out of 5
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4.1 out of 5
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Overall Review Sentiment for StarChapterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

The support from StarChapter -- User Guides and videos and phone help. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

some trouble with hard-coded form titles Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

Be sure to allow significant time for training if you have never worked with a back-end of website before. The support is fantastic, but you need to put in the time too. Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

Combining all our membership, payments, communications, and meetings into one location instead of using separately Excel, EventBrite, Constant Contact, member web platform, and PayPal. Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
AN
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

I like that it is specific to managing associations. Relatively easy to update content. Need follow up training for ADmin users after getting some experience with the site Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Awful website design. Very dated.

Awful email deliverability. Majority end up in spam filters. Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

Dated design and poor email deliverability. THe admin portal is extensive but the lay out makes it hard to use. Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

Collecting dues is easier. Better reporting and tracking Review collected by and hosted on G2.com.

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Mike W.
MW
Business Development Go-to-Market Leader
Accounting
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

All my communications for the chapter (web, email, surveys, etc) is in one place. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Only that I don't know everything it can do yet! Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

Chapter administration and communication for a non-profit professional association. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

How meetings are set up in the system. Member information is automatically uploaded to our chapter's database. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Emails/Notifications are not consistently being sent out to participants. Participants have issues with registering for meetings. If an individual is no longer a member of CMSA, their email address/information falls off from the chapter's contact list (instead of individuals moving from member to non-member status) Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

None. None at this time Review collected by and hosted on G2.com.

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Trent H.
TH
Vice President/Escrow Officer/Manager
Real Estate
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

I love the membership management and the simplicity of setting up meetings and the ability for people to register and pay for our events. This was a game changer! Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

I wish changing website content was more user friendly. Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

We now have a way to better track our membership and follow up with them when their membership is expiring and also give them the ability to auto renew. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
EH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

Ease of use, incredible customer service Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

would like to be able to upload updates to member lists easier Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

customer service is superb, quick turn around for questions and answer

web tutorials are easy to follow

turn around time for launch and go live is great

adminitration of website is easy to use and understand Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

bringing our chapter more current in technology, utilizing all starchapter has to offer in its service for ease of use for our chapter and being able to streamline things for our chapter Review collected by and hosted on G2.com.

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Sue German CFPIM, C.
SC
President
Education Management
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

Easy to use. Very USER friendly. Training provided for board members each year is an excellent benefit. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

The verification of emails could provide more information if they are rejected by company servers. Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

Excellent easy to use tool. Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

Website for chapter at a great price and excellent support. Review collected by and hosted on G2.com.

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KC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

The ease of logging in and registering for meetings or events. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

The ability to speak to a representative when you have a question. Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

The platform needs to be more intuitive and interactive Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

Keeping track of meeting RSVP's Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about StarChapter?

The ability to submit tickets and receive timely feedback. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

It is challenging to learn how to maneuver the website without constant involvement. Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

Online registration is a huge plus for our association. Review collected by and hosted on G2.com.

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