# StarChapter Reviews **Vendor:** StarChapter **Category:** [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 49 ## About StarChapter Board volunteers of local association chapters save time and money with StarChapter! The software combines emails, event registration, membership, website design, and payment processing all in one place. A StarChapter Support Advisor will set up your service with you, coordinate the project for you, and train users even when the board transitions. Customers get access to 24/7 online technical support and unlimited industry and training resources. ## StarChapter Reviews ### 1. Not satisfied with the experience **Rating:** 2.5/5.0 stars **Reviewed by:** Dale A. | Chapter Administrator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about StarChapter?** We have been using StarChapter for about a month. So far not finding it at all easy to use. **What do you dislike about StarChapter?** The onboarding process is deficient. They expect you to watch videos to answer any questions you have. Personal training is not part of the intro package. Very unhapy with thewior support. **What problems is StarChapter solving and how is that benefiting you?** We expect the product to simplify our member and prospect management responsibilities, as well as handle meeting registration and email communicaton ### 2. Customer support is great but the system itself is not robust enough for membership management **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2019 **What do you like best about StarChapter?** I like how it is organized. It is very easy to maneuver around from section to section. **What do you dislike about StarChapter?** I wish it were easier to trace payments back to the respective member, since payments are made by admin assistants often times. There are a lot of steps in order to set up a new member as well. It is very difficult to manage corporate level memberships because it forces you to enter in a dues rate per person, not for one membership. So for a $100 membership with 3 people listed underneath, starchapter forces you to say that the dues cost $33.33 per person and multiplies it by the number of people under the membership, which results in weird rounding. Also, it doesn't offer email analytics apart from opens. **What problems is StarChapter solving and how is that benefiting you?** StarChapter provides a one stop shop for sending out emails, a membership database and website. ### 3. I really enjoyed using Star Chapter and am impressed by its ease of use. I caught on very quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about StarChapter?** I loved Star Chapter's knowledge base. It offers a wealth of resources and was always helpful for me when I couldn't figure out how to do something. **What do you dislike about StarChapter?** Sometimes I had a hard time with formatting a mass email or announcement. The center button gave me issues sometimes. **What problems is StarChapter solving and how is that benefiting you?** Star Chapter is much more time efficient than the previous system that my organization was using. It offers a lot more capabilities as well. ### 4. APICS Cincinnati - StarChapter Redesign **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2019 **What do you like best about StarChapter?** StarChapter, specifically Dana Ingle and team, did a fantastic job at rolling out the new M2 design template. At first it wasn't approved, due to potentially not meeting APICS/ASCM branding guidelines, but after a follow up with APICS Partner Services Manager (Leann Goettel) deemed it approved, then we got to work right away. Things I like the best are: - Modern look - Hamburger button - In Admin section, "Dashboard Snapshot" section is nice for quick summary of chapter health **What do you dislike about StarChapter?** Things that are least helpful are: - StarChapter not supporting Internet Explorer - Not being able to embed job board on website (i.e. not being able to have LinkedIn default search for Supply Chain Jobs in Cincinnati) - Email Manager is not intuitive and seems very difficult to send out mass emails; should be as simple as sending out mass emails to distribution groups (i.e. Outlook, Gmail, etc) - Survey Manager is not intuitive - it's much easier to use Survey Monkey and send out a link unfortunately **What problems is StarChapter solving and how is that benefiting you?** Some benefits that I've realized are: - Meeting Manager serving as platform to collect payments and for Members to sign up for events - Setting up "Auto Reply" email, to New Members that get automatic email from VP of Membership, rather than manually looking up members and emailing them one-by-one (was done in the past, which was not efficient with time) ### 5. Excellent customer service and solutions for our chapter! **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy S. | Sr. Investigator / Compliance Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about StarChapter?** StarChapter has provided great solutions to organize our non-profit chapter. We hold monthly meetings and collect money for these lunch meetings. StarChapter organizes our chapter member and non-member lists, helps us communicate when and where our meetings will be held, and helps us collect money for the meetings. The best thing about StarChapter though is their customer service. When I wondered if we could create Continuing Professional Education certificates through the website, they answered me with a solution. Now I can send the certificates to everyone who attended a meeting with a few clicks. We are very pleased with how StarChapter has organized us! **What do you dislike about StarChapter?** I can't think of much that I dislike about StarChapter. When they did a redesign, I had to relearn where everything was at and it sometimes feels less intuitive to me. However, change is always hard. **Recommendations to others considering StarChapter:** When you begin with StarChapter, know what you want. At the beginning when they set you up, the consultant works very fast and knows the system. Watch them work for you and learn! **What problems is StarChapter solving and how is that benefiting you?** Having member lists at our fingertips and being able to send out mass emails with ease. StarChapter collects money for our meetings and provides us with a summary of who is attending and how much we have collected for our meeting. ### 6. StarChapter is a STAR! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about StarChapter?** The website does so much. It is so nice the website automatically puts a guest on the non-member database. This was very useful in generating new members. Last year, the chapter created a membership record with a 20% increase. I don't underestimate the meetings and benefits the chapter offers, however, having a professional website certainly helped. **What do you dislike about StarChapter?** The learning curve. Some updates need to be double and triple checked to make sure all the steps are complete. Also would love to be able to create badges that include both members and non-members alphabetically. I end up either downloading, sorting, then creating through Excel or creating all badges and then manually alphabetizing i.e. time consuming. **Recommendations to others considering StarChapter:** YES! Highly recommend. **What problems is StarChapter solving and how is that benefiting you?** Some the benefits I find especially useful are Instant receipts with one click, registration history, reusable templates and venues, member and non-member databases. ### 7. Starchapter for multiple organizations **Rating:** 3.0/5.0 stars **Reviewed by:** Brandon R. | President/Immediate Past President/Web manager , Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about StarChapter?** Star Chapter works well for our member meetings invites and our newsletters. It does a great job at sending to our members on schedule. **What do you dislike about StarChapter?** I use Starchapter for several organizations, and I find it to be a bit clunky on the back end. For example for me to update the gallery on the site, I have to go to two different places and multiple steps to get them uploaded. **What problems is StarChapter solving and how is that benefiting you?** We need to be able to keep our members informed on a timely matter. The email system works well with keeping current and past members/guests all in one place. ### 8. All in one place **Rating:** 3.5/5.0 stars **Reviewed by:** Lorilee R. | VP of Communication, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about StarChapter?** I like that any of the chapter officers can access membership lists, emails, income, receipts should someone be ill or away on vacation. **What do you dislike about StarChapter?** I find many of the functions cumbersome - esp newsletters. There needs to be a specific training on how to make them look professional for those of us that are volunteers and this is not a job skill we have. **Recommendations to others considering StarChapter:** Take advantage of all the training prior to starting to use the product **What problems is StarChapter solving and how is that benefiting you?** We use it for a non-profit organization. It allows multiple people to work specific tasks from afar. ### 9. Great affordable non-profit web software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about StarChapter?** I think the ease of use and that I can quickly teach a new volunteer how to make updates. This is an all in one product for non-profits from managing membership to coordinating events. It has multi functional platform that allows the user to everything in one place - newsletters, blogs, sponsor management, etc. **What do you dislike about StarChapter?** Setting up registration can be a bit challenging, it would be great if it had the ability to build sessions into a registration. As for the membership management piece, it makes things a bit tricky when folks let there memberships lapse and they are moved into the "former member" category none of their membership history is saved, such as their join date. The newsletters are a bit clunky for an online format, when sending through an email they are extremely long and most folks are not taking the time to scroll through them. The restriction of admins make things difficult for volunteer based organizations as you need to upgrade your plan to accommodate this even though your membership may not be at the level that is needed. **Recommendations to others considering StarChapter:** If you are a small business or a non-profit organization looking for a web platform that can accommodate all your needs, then Star Chapter is defiantly for you. My client choose this option as it saved them money on paying for the additional services their old platform was not providing, mass email, newsletters, blogs, forums, etc. Make the move. **What problems is StarChapter solving and how is that benefiting you?** Membership management, registration, news, etc. all in one place. This is truly a one-stop shop that is affordable. There are many web platforms out there, however too many of them charge a crazy amount of money or need constant updates to function properly, this is an affordable option based on your membership base and allows for small businesses to have a professional web platform without the price tag. ### 10. StarChapter **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan T. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about StarChapter?** I love the user interface and how easy it is for me to update content on the website. The administrator dashboard feature is very informative and very useful. **What do you dislike about StarChapter?** Nothing. StarChapter is a breath of fresh air compared to the last platform I worked with. **Recommendations to others considering StarChapter:** Watch the training videos they provide. **What problems is StarChapter solving and how is that benefiting you?** We use StarChapter for our chapter's website and have seen improvements in sending out email and providing fresh content on the website. ### 11. StarChapter used for our association chapter member management - update **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about StarChapter?** Access to information in one location. Being able to manage member data and communication. **What do you dislike about StarChapter?** Not intuitive. Difficult to navigate and know where to find data. StarChapter recently had a Russian-hacked data breach and we were informed by US Secret Service that our membership information was available on the dark web before we heard anything from StarChapter. To date: I have still not received any messages from StarChapter about the breach and what precautions are being put in place for this to not happen again. **What problems is StarChapter solving and how is that benefiting you?** Managing member data and communications. ### 12. Great product, Great Staff! and most of all GREAT SUPPORT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about StarChapter?** I like the fact that the person in charge of setting up our instance was aware of what our business goals and would communicate in-team to all changes that were being made. **What do you dislike about StarChapter?** There were no dislikes, their software did what I needed too. **Recommendations to others considering StarChapter:** Know what you are looking for and don't be afraid to ask questions. **What problems is StarChapter solving and how is that benefiting you?** We needed an online portal and a database management system that was simple yet robust. We got what we asked for. ### 13. Why I would recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about StarChapter?** I like how easy the website is to use. The tutorials on the website help with any question you have. When setting up our site, the staff was extremely helpful. **What do you dislike about StarChapter?** Sometimes it is a little challenging to find the exact report you are looking for. **What problems is StarChapter solving and how is that benefiting you?** It allows us to track attendees to the meetings. It allows us to maintain a history of meeting invitations. We also have the ability to send mass emails to our lists. ### 14. StarChapter **Rating:** 3.0/5.0 stars **Reviewed by:** Joseph H. | Office Manager, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about StarChapter?** The front page and the user's experience is nice. **What do you dislike about StarChapter?** The back end of the site is a little difficult to navigate sometimes. items in multiple places **Recommendations to others considering StarChapter:** Looks pretty, but lacks some functionality for multi-day events **What problems is StarChapter solving and how is that benefiting you?** We came from Wild Apricot, and had gotten used to the functionality of their system. We are not trying to get used to the new system. ### 15. Star Chapter can't be beat for your association's needs **Rating:** 5.0/5.0 stars **Reviewed by:** Pearl F. | Executive Director, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about StarChapter?** Star Chapter offers the most comprehensive and affordable association management software system available today for organizations of all sizes. **What do you dislike about StarChapter?** There are a few features Star Chapter has not implemented yet that would make it even better, such as the ability to draft customized email messages and set them up on a distribution schedule by specific dates and times. Collecting event RSVP's via email, with a "Yes" or "No" option is another feature that would be extremely helpful. **Recommendations to others considering StarChapter:** If you are struggling and need to find one system that does it all for you, your board and your members at large - look no more! Star Chapter does it all at an affordable price, no contracts and the best customer service and tech support available. **What problems is StarChapter solving and how is that benefiting you?** The biggest problem we were able to solve with Star Chapter was eliminating the need for separate systems to manage member data, events, payments and communications with, which were not compatible, expensive and required separate data entry in each system. ### 16. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about StarChapter?** I love the new backend platform of Star Chapter. They've made it increasingly easy to manage events and communications. **What do you dislike about StarChapter?** I wish the editing of the actual website was a bit more intuitive. **What problems is StarChapter solving and how is that benefiting you?** Star Chapter allowed us to integrate our website management and communication platform, which has been incredibly useful over the past few years. ### 17. Star Chapter **Rating:** 5.0/5.0 stars **Reviewed by:** RaeAnn T. | Association Executive, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about StarChapter?** Everything - meetings, website, e-mail communication, newsletters,etc! **What do you dislike about StarChapter?** Be great if the newsletters could be in a more appealing format - have columns, etc. **Recommendations to others considering StarChapter:** Best Customer Service, Back End System is easy to use. **What problems is StarChapter solving and how is that benefiting you?** Being able to have the e-mail stats are great. ### 18. StarChapter Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about StarChapter?** Ease of keeping my website up to date. I like that I can change the content whenever I want **What do you dislike about StarChapter?** Tech support can take a little bit longer than I would like. **Recommendations to others considering StarChapter:** Great concept **What problems is StarChapter solving and how is that benefiting you?** Staying in sync, and in touch with our members ### 19. Easy to use solution **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Support Center Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about StarChapter?** The ease of administration. Our old solution took too much time and effort to update and manage **What do you dislike about StarChapter?** As with all solutions, it could be cheaper **Recommendations to others considering StarChapter:** Be patient and ask questions, don't rush **What problems is StarChapter solving and how is that benefiting you?** User management, event management, discounts and coupons ### 20. Most User Friendly Association Website **Rating:** 5.0/5.0 stars **Reviewed by:** Logan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about StarChapter?** I love the support! The support team is open to feedback, work hard to answer your questions and implement user improvements. **What do you dislike about StarChapter?** The current WYSIWYG is small and a little challenging to work inside of, but that is a small minus. The new interface is updating this issue. **Recommendations to others considering StarChapter:** This is a fully integrated platform you can... - send emails to people that attended an event or a few events - set up promo codes for events and limit the number of times it is used or who can use it - set up groups to allow access to web pages, email directly or display on a content page - sell items such as promotional merchandise, classified ads and sponsorships - set up surveys for members or nonmembers to complete and get reporting data right out of the system - set up free or paid meetings for 1 to 5000 - post event photos - manage forms for speaker submissions or anything you need a special form for! You can do everything you need to do in one place. No more emails over here, membership over there, meetings in a third system. You can have your membership processed right away so someone can sign up for an event that day and also automatically get a welcome email upon completion of the transaction. It is easy to use and all of our staff works on it. We have groups that have 100 members and groups that have 4000+ members and they can all use the system. We have 20 of our clients on the platform and recommend to all. **What problems is StarChapter solving and how is that benefiting you?** It is our membership database, registration system, handles job postings, email manager, survey manager, photo gallery, blog, newsletter manager and general website for the organization. Overall it has the ease of having everything in one place. That has made it much easier to do our job. ### 21. I use StarChapter to manage 3 different associations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about StarChapter?** Efficiency, communications are easy, memberships easy to manage, speed of making web updates is amazing. **What do you dislike about StarChapter?** Can be difficult to work in the templates when formatting text for communication release or web updates. Also, there are some limitations with variable fields that can be difficult to get around if at all. **What problems is StarChapter solving and how is that benefiting you?** Membership management and renewals, web management, member communication ### 22. Not very intuite **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about StarChapter?** being able to update things on the fly and doing it myself **What do you dislike about StarChapter?** Not at all intuitivee...always spend way too much time trying to figure out how to accomplish something **What problems is StarChapter solving and how is that benefiting you?** all in one platform ### 23. Star Chapter Superfam **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about StarChapter?** I use Star Chapter for multiple associations of different sizes. I consistently recommend Star Chapter to other association executive directors and administrators as the most comprehensive and affordable association management system available. Tech support and ongoing training are also outstanding. **What do you dislike about StarChapter?** I would like to have added functionality such as scheduling email distributions for customized messages and by date and time. I have suggested these improvements to the system, but they have not been added yet. **Recommendations to others considering StarChapter:** If you are looking for a system that offers all the tools you need to effectively and affordably support your association's members and board of directors, look no further. Star Chapter has everything in one complete package and can help you transition in no time! **What problems is StarChapter solving and how is that benefiting you?** .Star Chapter's system provides great combined solutions for association management of membership, events, and communications in one complete package for each of my groups. ### 24. Pluses and Minuses with Star Chapter **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about StarChapter?** This new system now enables us to email groups of our members efficiently and track the open/bounce stats. Our members are getting more familiar with registering and renewing online so that system is increasingly efficient. **What do you dislike about StarChapter?** The inability to filter lists easily by group/member type; the inability to remove an order from the system (the system generates countless duplicate invoices which result in the inaccurate appearance of balances due); The inability to search by name when registering a colleague - you must select the name from a dropdown of 800 names; the member directory does NOT work for us - the Member COMPANY should be searchable, rather than the individual member. The best way for a consumer to search is by zip code but the results remove the company name, making the search results unusable. the lack of an API. Due to above difficulties with the member directory, we will need to develop our own member directory and link it to SC somehow. An API would make this much more efficient. **Recommendations to others considering StarChapter:** Evaluate whether the member directory and accounting features are what you need. **What problems is StarChapter solving and how is that benefiting you?** Registration, renewal, membership retention seem to be improved with the new system. ### 25. Pretty easy to use, but doesn't quite meet our needs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about StarChapter?** Easy user interface, configurable, great support and ticketing system, lots of available online guides and tutorials, affordable for our small association (industry user group), easy email content creator, badge printing great, lots of great initial templates to use or edit as desired for pages, forms and badges, easy to create new forms and add to website. **What do you dislike about StarChapter?** Sales said yes to all of our detailed requirements, but we found after implementation there were some major gaps. While they agree to add them as enhancement requests, there's no way to know if they'll ever be done. There is no option to pay for a customization. In these areas, processes are still mostly manual. Needs better company/member management with a member admin who can maintain it's own members and register self and other members of that company. More ticket type options (print/email an actual ticket not just a confirmation), force profile updates at meeting registration, better file management system for internal file management. **Recommendations to others considering StarChapter:** Do a proof of concept before fully committing. Consider a customizable product to fill gaps. **What problems is StarChapter solving and how is that benefiting you?** Automation of our association activities around member/non-member contact info, new member join, annual renewals, meeting registration, payment activities, email marketing, website hosting. ### 26. Easy to use, affordable and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about StarChapter?** Nice looking templates and quick to add events. **What do you dislike about StarChapter?** When you have a change to your events, you have a report that has a million collumns instead of having them combined into one collumn. Also, all my members have designations after their name and a special character always appears, which I have to remove one by one when printing badges. This is time consuming. I would also like an event app integrated into the system one day. Lastly, the email system is not very easy to use and is not template friendly like Constant Contact or Mail Chimp. Therefore, we still use Constant Contact to have great looking emails. **Recommendations to others considering StarChapter:** add event app better looking email templates **What problems is StarChapter solving and how is that benefiting you?** Seeing who attends what and when, or not. More members renew because if they are not in the system, they cant register as a member- saving us money double checking the reg list and getting members to renew on their own more frequently. Also, board members can access anytime anywhere- maybe one day they will do this too (for now it is just nice to know they can.) ### 27. AFP Chapter President recommends StarChapter **Rating:** 5.0/5.0 stars **Reviewed by:** Terry G. | Senior Resource Center Volunteer Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about StarChapter?** It's an intuitive and user-friendly admin process and we can have multiple admins so it works well for a group or board whose officers change annually. **What do you dislike about StarChapter?** Nothing. The smaller company size has meant better customer relations for us. **Recommendations to others considering StarChapter:** Determine what you need and your budget. Research your options, host a StarChapter preview with your decision makers, talk to the StarChapter marketing rep and see if StarChapter fits your criteria. **What problems is StarChapter solving and how is that benefiting you?** We've been able to streamline our process by having one vendor for website, event registration and online invoicing. We used to have three. ### 28. easy to use system and very user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2018 **What do you like best about StarChapter?** Easy to use and very user-friendly. Customer Service is excellent. **What do you dislike about StarChapter?** Thank you for asking! #1) Not able to list a member with two designations, have to account for them as two separate members. #2) Also, one other thing - would be nice if when scheduling out event emails for the future - you have the ability to choose specific days "from a calendar" instead of a number of days prior to the event. It's a bit ambiguous for not knowing if you are counting the event day as day 1 or day 0 "from" the event. Having a drop-down calendar option for choosing the date/days would be nice. **Recommendations to others considering StarChapter:** Ease of use and customer service is very helpful. **What problems is StarChapter solving and how is that benefiting you?** Solving the issue of people NOT being included on event distribution emails. Easy to figure out who opens emails and who doesn't. ### 29. Good program with a few challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Brenda K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about StarChapter?** I really like the ability to make all changes, to automatically send emails and to work with member data in one place. **What do you dislike about StarChapter?** The limited ability to be creative with newsletters or announcements. **Recommendations to others considering StarChapter:** Really understand what you want done prior to set-up. Once set-up starts with the Star Chapter team it is pretty faced paced until launch time , and then you are basically on your own! **What problems is StarChapter solving and how is that benefiting you?** Having all records in one place that can be accessed by other leaders and not just staff, is really helpful. I see smoother transitions when staffing and leaders change. ### 30. Star Chapter has made my Job so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki J. | Director Of Member and Chapter Services, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2018 **What do you like best about StarChapter?** This software cuts down on some of the daunting tasks of being a chapter leader all of the behind the scene. It allows the leaders to focus on growing the membership and providing professional quality education to their members. **What do you dislike about StarChapter?** The email verification that members have to go thru when they are loaded into the database. the email is nondescript and members tend to ignore it. **What problems is StarChapter solving and how is that benefiting you?** StarChapter has worked with our IT department to get a daily upload of new members, this cuts out the step of the administrator having to upload the list. ### 31. Good value - always room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Geneva T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about StarChapter?** I like that there is a modern clean cut look to the sites. Most of it is intuitive and easy to use. **What do you dislike about StarChapter?** There seems to be an all or one approach to access for admins. This is difficult to manage considering the various “hats” many volunteers wear. Also making groups appears to be a little cumbersome especially if you are adding people to groups who aren’t already part of your organization. Makes it difficult to market your organization. **Recommendations to others considering StarChapter:** I think they are more modern than many other affiliate management systems and are on the right track. **What problems is StarChapter solving and how is that benefiting you?** Streamlined emails to Members. Easy to find calendar events on our webpage. More content control on adding pictures. Streamlined registrations. ### 32. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Katie L. | Secretary, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about StarChapter?** We are beyond pleased with the customer service we receive from Star Chapter. They always respond quickly to our questions and needs. **What do you dislike about StarChapter?** We do have some issues when we update our member roster that bios have been erased in the past and replaced with the member type description. We are working to correct this. We would also like to see greater capabilities with the Event Management piece. We are an organization that has to send out certificates after our events and would like to be able to use Star Chapter to do that. **What problems is StarChapter solving and how is that benefiting you?** Improved membership management. Our website has a much cleaner look and is less cumbersome to manage on the back end. ### 33. Can do almost anything you would want on the membership management side. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2018 **What do you like best about StarChapter?** How it handles our member management and the degree we can control the message. Support staff is helpful although turnaround could be faster **What do you dislike about StarChapter?** Does not have an API to tie into conference software and does not offer conference software. Not an easy system to learn. **Recommendations to others considering StarChapter:** If you want a system to manage your membership database and email blasts and put out a quality automated website StarChapter is a good choice **What problems is StarChapter solving and how is that benefiting you?** Managing membership based on followup and some of the automated steps on the way ### 34. Star Chapter has helped us grow our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Amy J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about StarChapter?** I like that star chapter helps us to be able to offer a lot of options for our patrons **What do you dislike about StarChapter?** like every computer program it has minor flaws **Recommendations to others considering StarChapter:** I am glad that we switched to Star chapter it was a great choice to help improve and grow our organization **What problems is StarChapter solving and how is that benefiting you?** The registration process is very efficient and with star chapter it has helped significantly ### 35. Starchapter Review **Rating:** 3.5/5.0 stars **Reviewed by:** Whitney H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about StarChapter?** the all in one package **What do you dislike about StarChapter?** the lack of customization **What problems is StarChapter solving and how is that benefiting you?** all of our goods and services are available for purchase and/or use in one spot! ### 36. Registration Process **Rating:** 3.0/5.0 stars **Reviewed by:** Jean C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about StarChapter?** I like the look of the website. Very clean. I like everything about the website EXCEPT THE REGISTRATION PROCESS. **What do you dislike about StarChapter?** I strongly dislike the registration process. 1) the emails that we receive when someone registers if very unclear. You only have the one person's name, no company name, no additional guests that are registered, no payment information. 2) you don't receive email when someone registers that is prepaid. This causes you to miss registrations. 3) I don't see where I can print the registration list from the site. This entire process is terrible. **What problems is StarChapter solving and how is that benefiting you?** great directory for members and vendors ### 37. Pros and Cons **Rating:** 2.5/5.0 stars **Reviewed by:** Sandy B. | Payroll Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about StarChapter?** Easy to see in a snapshot what our revenue collection is looking like. **What do you dislike about StarChapter?** It is not easy to navigate in the area of creating meetings/events. **Recommendations to others considering StarChapter:** I do like the end product of StarChapter. It's even fairly easy to use from a user standpoint. It's the administrator functions relating to the initial set up of our meetings each year that are extremely difficult. That part of the system is not intuitive whatsoever; very difficult to navigate. **What problems is StarChapter solving and how is that benefiting you?** I'm part of a group of volunteers who plan an annual payroll conference associated with the American Payroll Association. Our website is held within StarChapter. Our web address is mwpayrollconf.org. Our attendee database is housed within StarChapter. We are able to send blasts to all who are interested in attending our conference; we're able to track all payments, revenue and such as well as send invoices to those who have not yet paid. ### 38. Great software and usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2018 **What do you like best about StarChapter?** We love the accessibility of the website and how easily and quickly things can be updated and changed. The responsive and adaptive modules that update automatically are great. The meetings are great and provide great reporting **What do you dislike about StarChapter?** I wish the meetings functions would offer more in terms of copying tickets, providing more convenient options for setting up and monitoring breakouts and specific selections within an event. **What problems is StarChapter solving and how is that benefiting you?** integrated payment platform. Easy website design and management ### 39. My experience with StarChapter **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin C. | Controller, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about StarChapter?** StarChapter made converting the website for the Wichita Chapter of AFWA easy. **What do you dislike about StarChapter?** I have not come up against anything that I truly dislike. Mostly training issues. **What problems is StarChapter solving and how is that benefiting you?** The chapter is better able to reach its members on a regular basis. ### 40. StarChapter Admin User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about StarChapter?** CRSMCA likes the simplicity of the to formatting the website content as well as the ease of formatting the registration forms for events. **What do you dislike about StarChapter?** CRSMCA dislikes the lack of reporting options and the limitation and lack of ease to navigate int eh reporting options. **What problems is StarChapter solving and how is that benefiting you?** CRSMCA is able now able to provide a website and online registration with one application tool. The biggest benefit at this time is capturing real-time payments for registrations. ### 41. Tremendous Support **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about StarChapter?** The support from StarChapter -- User Guides and videos and phone help. **What do you dislike about StarChapter?** some trouble with hard-coded form titles **Recommendations to others considering StarChapter:** Be sure to allow significant time for training if you have never worked with a back-end of website before. The support is fantastic, but you need to put in the time too. **What problems is StarChapter solving and how is that benefiting you?** Combining all our membership, payments, communications, and meetings into one location instead of using separately Excel, EventBrite, Constant Contact, member web platform, and PayPal. ### 42. Good but has some basic flaws **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about StarChapter?** I like that it is specific to managing associations. Relatively easy to update content. Need follow up training for ADmin users after getting some experience with the site **What do you dislike about StarChapter?** Awful website design. Very dated. Awful email deliverability. Majority end up in spam filters. **Recommendations to others considering StarChapter:** Dated design and poor email deliverability. THe admin portal is extensive but the lay out makes it hard to use. **What problems is StarChapter solving and how is that benefiting you?** Collecting dues is easier. Better reporting and tracking ### 43. StarChapter handles all association communications wonderfully **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. | Business Development Go-to-Market Leader, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about StarChapter?** All my communications for the chapter (web, email, surveys, etc) is in one place. **What do you dislike about StarChapter?** Only that I don't know everything it can do yet! **What problems is StarChapter solving and how is that benefiting you?** Chapter administration and communication for a non-profit professional association. ### 44. CMSA NC1 **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about StarChapter?** How meetings are set up in the system. Member information is automatically uploaded to our chapter's database. **What do you dislike about StarChapter?** Emails/Notifications are not consistently being sent out to participants. Participants have issues with registering for meetings. If an individual is no longer a member of CMSA, their email address/information falls off from the chapter's contact list (instead of individuals moving from member to non-member status) **What problems is StarChapter solving and how is that benefiting you?** None. None at this time ### 45. Star Chapter helped us get organized with our membership and allow us to focus on their needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Trent H. | Vice President/Escrow Officer/Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about StarChapter?** I love the membership management and the simplicity of setting up meetings and the ability for people to register and pay for our events. This was a game changer! **What do you dislike about StarChapter?** I wish changing website content was more user friendly. **What problems is StarChapter solving and how is that benefiting you?** We now have a way to better track our membership and follow up with them when their membership is expiring and also give them the ability to auto renew. ### 46. Maine AAHAM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about StarChapter?** Ease of use, incredible customer service **What do you dislike about StarChapter?** would like to be able to upload updates to member lists easier **Recommendations to others considering StarChapter:** customer service is superb, quick turn around for questions and answer web tutorials are easy to follow turn around time for launch and go live is great adminitration of website is easy to use and understand **What problems is StarChapter solving and how is that benefiting you?** bringing our chapter more current in technology, utilizing all starchapter has to offer in its service for ease of use for our chapter and being able to streamline things for our chapter ### 47. Star chapter **Rating:** 5.0/5.0 stars **Reviewed by:** Sue German CFPIM, C. | President, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about StarChapter?** Easy to use. Very USER friendly. Training provided for board members each year is an excellent benefit. **What do you dislike about StarChapter?** The verification of emails could provide more information if they are rejected by company servers. **Recommendations to others considering StarChapter:** Excellent easy to use tool. **What problems is StarChapter solving and how is that benefiting you?** Website for chapter at a great price and excellent support. ### 48. I am not a fan of PHP, the fields are preset and the fields are difficult to customize **Rating:** 3.5/5.0 stars **Reviewed by:** Katrina C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about StarChapter?** The ease of logging in and registering for meetings or events. **What do you dislike about StarChapter?** The ability to speak to a representative when you have a question. **Recommendations to others considering StarChapter:** The platform needs to be more intuitive and interactive **What problems is StarChapter solving and how is that benefiting you?** Keeping track of meeting RSVP's ### 49. StarChapter is a great resource to utilize to get your association website up and running. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2018 **What do you like best about StarChapter?** The ability to submit tickets and receive timely feedback. **What do you dislike about StarChapter?** It is challenging to learn how to maneuver the website without constant involvement. **What problems is StarChapter solving and how is that benefiting you?** Online registration is a huge plus for our association. ## StarChapter Discussions - [Do you offer additional help?](https://www.g2.com/discussions/plans-pricing-536d0c8b-3214-49ae-9d0d-a31b6f3f74a0) - 1 comment, 1 upvote - [What happens if I go over my storage limit?](https://www.g2.com/discussions/plans-pricing-c15e11b9-21d0-4ec2-98a1-5afa349fd084) - 1 comment, 1 upvote - [How long until my service goes live?](https://www.g2.com/discussions/plans-pricing-2fc622e6-a066-47ae-9432-168a973774dd) - 1 comment, 1 upvote - [How long until I can start using the service?](https://www.g2.com/discussions/plans-pricing-0c24ef49-621d-4fc2-a0ad-e74bd6b6a7b0) - 1 comment, 1 upvote - [Can I use my own domain name?](https://www.g2.com/discussions/plans-pricing-57274a8a-c7c5-4443-a200-c90e0a26c3f6) - 1 comment, 1 upvote - [View StarChapter pricing details and edition comparison](https://www.g2.com/products/starchapter/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+03%3A05%3A31+-0500&secure%5Bsession_id%5D=9d29d239-2510-4e58-8d5f-8c7a534f7979&secure%5Btoken%5D=768d06dbbe5c032a38075961b1d42f234422c2dfa29e1340b4290f82222688b9&format=llm_user) ## StarChapter Features **Agentic AI - Professional Association Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics ## Top StarChapter Alternatives - [WildApricot](https://www.g2.com/products/wildapricot/reviews) - 3.8/5.0 (44 reviews) - [ClubExpress](https://www.g2.com/products/clubexpress/reviews) - 4.0/5.0 (245 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (422 reviews)