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Squadcast Reviews & Product Details - Page 3

Squadcast Overview

What is Squadcast?

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automation Platform. Our mission is to be the most user-friendly incident management solution, seamlessly integrating all on-call and incident response workflows into a single, unified platform. Over the past few years, we’ve focused on making alerting and on-call management more intuitive at a reactive level and automating SRE workflows at a proactive level. Our innovative approach to incident management has been well-received by DevOps, SRE, and IT teams around the world. Through our platform, we show companies how easy it is to adopt SRE practices, ultimately enhancing their incident resolution metrics and improving system reliability.

Squadcast Details
Product Website
Languages Supported
English
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Product Description

Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

How do you position yourself against your competitors?

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.


Seller Details
Company Website
Year Founded
2017
HQ Location
San Francisco, US
Twitter
@squadcastHQ
307 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
Description

Squadcast is the Only integrated platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.Our goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response, the SRE way.Over the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally. Through our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.


Amiya A.
AA
Overview Provided by:

Recent Squadcast Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Easy to use and track all your incidents with configurable schedules at competitive price"
Very clean UI and menu. Dasbhoard to give quick view of current status/active incident
JF
James F.Mid-Market (51-1000 emp.)
4.0 out of 5
"Easy to set up and maintain incident management"
Squadcast helps us respond to incidents in our software promptly, before they become a significant issue for our users. Squadcast can take inputs f...
Gireesh B.
GB
Gireesh B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Smooth Migration from PagerDuty and Excellent Support!"
After over three years of using PagerDuty, we decided to switch to Squadcast, mainly due to challenges with PagerDuty’s pricing and customer suppor...
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4 people requested security information

Squadcast Media

Squadcast Demo - Customizable Dashboard
Dashboard & Sidebar of Squadcast showing the available modules
Squadcast Demo - SLO Tracker
SLO Tracker is a simple and effective means to track SLOs and Error Budgets
Squadcast Demo - Services
Page displaying the list of Services & Integrations configured
Squadcast Demo - Incident Details
Incident details page with Incident notes and Incident Timeline
Squadcast Demo - Schedules
Squadcast Schedules in a weekly view mode
Squadcast Demo - Analytics
Analytics Dashboard helps you analyze your Team's performance
Play Squadcast Video
Play Squadcast Video
Play Squadcast Video

Official Interactive Demo

Squadcast demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

308 Squadcast Reviews

4.4 out of 5
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308 Squadcast Reviews
4.4 out of 5
308 Squadcast Reviews
4.4 out of 5

Squadcast Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SquadcastQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Pelin C.
PC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Squadcast?

It's a relatively good price compared to other paging software. It is able to call people in multiple countries and you can create teams and on-call shifts easily. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcast. i've reached out to both Sentry and Squadcast for this issue, and although you guys allow for outbound calls, the Sentry issue URL ends with /<issue_id> , so we're not able to do a batch operation. Hence, it doesn't work. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Alerting people of fatal issues we're facing. Review collected by and hosted on G2.com.

JB
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Squadcast?

We're able to centralice all Incidences in one single application and it was really easy to implement and integrate. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

Sometimes it's hard to find what we're looking for. Better ordering in tables and search-elements would be great. Review collected by and hosted on G2.com.

Recommendations to others considering Squadcast:

Try the free verison. It's just Limited in the amount. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Having one place for all incidents. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Squadcast?

Squadcast is great for alerting you when important services are experiencing high volumes of errors that require your attention. It integrates well with other monitoring tools such as Azure Insights and Datadog. I'm sure there are more but those are just the 2 we use and there isn't any issues setting up the specific rules for when to notify us.

The on-call feature is great so you can have 24 hour observation without being glued to a screen and it doesn't leave any 1 person or teammate being responsible for the whole show. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

Sometimes the same alert will continually blow up your phone while you are currently investigating the issue. This is highly aggravating. I know there are suppression rules and other mechanisms in place to limit these alerts manually, but there should really be something built in where if a second/third/fourth alert comes in for the same issue while the first one is still active then it doesn't need to make that awful noise on your phone that disrupts you while working. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

It gives up visibility to errors as they happen without needing to stare are incoming logs in realtime. Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Squadcast?

I've been using SquadCast for incident management, and I must say it has significantly enhanced our team's efficiency and response time. This platform stands out as a reliable and robust solution for handling incidents seamlessly.

One of the key strengths of SquadCast is its intuitive and user-friendly interface. Navigating through the incident management process is a breeze, even for team members who may be new to the platform. This simplicity contributes to quicker adoption and a smoother workflow during high-pressure situations.

The real-time collaboration features have proven invaluable for our team. Having a centralized platform for communication and coordination ensures that everyone is on the same page during incidents. This has greatly improved our ability to respond promptly and effectively, minimizing downtime and potential disruptions.

SquadCast's notification system is a game-changer. The customizable alerts and escalations ensure that the right people are notified at the right time, reducing the risk of oversight and allowing us to address issues proactively.

The platform's reliability is commendable. We have experienced consistent performance and uptime, providing us with the confidence that SquadCast will be there when we need it most. The robustness of the system has instilled trust within our team and has become an integral part of our incident response strategy.

Furthermore, the customer support from SquadCast has been exceptional. The team is responsive, knowledgeable, and genuinely invested in the success of its users. Any questions or concerns are addressed promptly, creating a positive and supportive experience for our team.

In conclusion, SquadCast has proven to be an indispensable tool for incident management. Its user-friendly interface, real-time collaboration features, and reliable performance make it a standout choice for teams looking to streamline their incident response processes. I highly recommend SquadCast to any organization seeking a top-notch incident management solution. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

Expanding integration options could enhance its compatibility with a broader range of existing tools in users' workflows. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Efficient Incident Response:

Problem: Responding to incidents in a timely and organized manner can be challenging. Without a centralized platform, teams may struggle to coordinate efforts and communicate effectively during critical situations.

Solution (Benefit): SquadCast provides a centralized incident management hub, facilitating real-time collaboration and communication. This streamlines the incident response process, ensuring that teams can quickly and efficiently address issues, reducing downtime and minimizing the impact on operations.

Proactive Issue Resolution:

Problem: Identifying and addressing potential incidents before they escalate can be difficult without a robust notification and alerting system. Teams may miss critical issues or experience delays in response times.

Solution (Benefit): SquadCast offers customizable notification alerts and escalations, allowing teams to stay informed about incidents in real time. This proactive approach enables quicker responses, reducing the likelihood of incidents turning into major problems and enhancing overall system reliability. Review collected by and hosted on G2.com.

Response from Chitra Bisht of Squadcast

Thanks for your thorough review! It's great to hear how Squadcast has improved your team's efficiency and response time. We appreciate your time in passing on the feedback on expanding integration options. We'll keep working to enhance compatibility with existing tools. We're continuously adding new integrations based on our customers' requirements and requests to streamline workflows! Thanks again.

Verified User in Internet
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Squadcast?

Squadcast has been a game-changer for my team's collaboration and productivity. The user-friendly interface makes it a breeze to set up and manage projects, and the real-time collaboration features have significantly improved our workflow. The platform's reliability in handling audio and video calls has been impressive, ensuring that our communication is seamless, even across remote teams.

One standout feature is the ease with which Squadcast integrates with other tools we use daily, streamlining our processes and centralizing information. The detailed analytics and reporting capabilities provide valuable insights into our team's performance and help us make data-driven decisions. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

One aspect is the mobile app experience, which could be more polished for on-the-go accessibility. Enhancing the app's features and ensuring a seamless transition between desktop and mobile could further improve the user experience. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Helps me monitor various workflows, and respond to incidents almost immediately Review collected by and hosted on G2.com.

Response from Chitra Bisht of Squadcast

Thank you for your feedback! We're continuously working to improve the mobile app and release new updates regularly. Your experience and input are valuable to us, so please keep us posted on how we can make Squadcast even better for you!

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Squadcast?

the UI is simple and easy to use, cater all functionalities needed from basic until advance Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

sometimes lagging in making the phone call escalation Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Oncall management, escalation, stats, alerting, SLO, amazing support Review collected by and hosted on G2.com.

KD
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Squadcast?

Squadcast is an easy to use and integrate incident management and on-call alerting platform. The alerts, and send notifications works perfect for us. Free Trial plan gives you an oportunity to try it out and see how great it is. Very quick response from the support team. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

I would recommend improving custumazation, for examle create more labels for users to categorised easier. Everything else is great so far. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Helps us to extend agile incident management workflows to your existing environment with on-call scheduling, escalations, and incident tracking. Review collected by and hosted on G2.com.

PS
IT Infrastructure Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Squadcast?

Squacast Gives real time alerts,also gives an alert schedule which is most effective thing about the squadcast which i like. Also a live site monitoring is a great feature i used and like the most Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

There is nothing in this squadcast which i didn't like about, i like all the facilities and services provided, countered some bugs while using it but it is negligible to an attention. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Squadcast is solving a problem while website down it gave real time alert about the website is down via calls.SMS,and E-mail.It also get integrated with another application like slack and others. Review collected by and hosted on G2.com.

Response from Sanjog Sandhu of Squadcast

We're grateful for your review. Your insights contribute significantly to our continuous improvement process :)

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Squadcast?

Squadcast streamlines our teams communication and colloboration on business critical issues. It has been instrumental in our incident management while reducing support response times which leads to greater customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

I'd love more options for recording capabilities with the tool. The pricing can also be a bit much for leaner teams at new start ups. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

It notifies key team members about business critical issues both inside and outside of operating hours wherever they may be and in the manner in which they wish to be communicated with. This is a huge help as we are a global remote team with a global customer base and our working hours may not always be our clients. However, with squadcast we know when to tune in and add more resources to resolve an issue. Review collected by and hosted on G2.com.

Deep C.
DC
Devops engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
(Original )Information
What do you like best about Squadcast?

His escalation policy feature and calling to incident management feature are best. best API to manage the user roster and other things. I mostly like support chatbots as well and very helpfull to get the alert timely to take decision to avoid decision. Review collected by and hosted on G2.com.

What do you dislike about Squadcast?

There is no option to automatically escalate the alert to the next level user if the first level user acknowledged the attention and didn't resolve a long time. And the latest schedule v2 UI is not working correctly. Review collected by and hosted on G2.com.

What problems is Squadcast solving and how is that benefiting you?

Incident route diversion and helping us to manage issues before the outage and take action timely. Other ways are also to get a call from the squad cast. If you are not available online you will get call from AI. Review collected by and hosted on G2.com.

Response from Sai Prasaanth of Squadcast

Hi Deep! We truly appreciate your feedback, and it holds significant value for us. In terms of the requests you've mentioned, could I kindly ask you to connect with us at support@squadcast.com? I'd be delighted to arrange a call where we can work together to address and resolve these matters for you. Your satisfaction is our priority!