# Spot AI Reviews **Vendor:** Spot AI **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.8/5.0 **Total Reviews:** 75 ## About Spot AI Spot AI brings Video AI to the physical world, helping organizations see, understand, and improve their workspaces. Built on 1B+ hours of video data and trusted by 1,000+ leading businesses, we deliver measurable ROI in safety, operations, and security across manufacturing floors, retail stores, schools, hospitals, and beyond. Our mission: Turn every camera into a source of business value—helping organizations build safer, smarter, and more efficient spaces. ## Spot AI Pros & Cons **What users like:** - Users appreciate the **easy access** to all locations on one platform, streamlining operations and enhancing communication. (4 reviews) - Users praise the **high quality and clarity of Spot AI's cameras** , enhancing surveillance across multiple locations. (3 reviews) - Users find Spot AI's **smart AI features** invaluable for enhancing surveillance and operational efficiency across their properties. (3 reviews) - Users value the **comprehensive access control** offered by Spot AI, allowing seamless monitoring of multiple locations. (2 reviews) - Users praise the **incredible technology** of Spot AI, particularly valuing the unified dashboard for streamlined management. (2 reviews) - Users enjoy the **easy setup** of Spot AI, appreciating its intuitive installation and seamless integration with existing systems. (2 reviews) - Users appreciate the **easy access to comprehensive footage and data** on one platform, enhancing operational efficiency. (2 reviews) - AI Technology (1 reviews) - App Functionality (1 reviews) - Clarity (1 reviews) **What users dislike:** - Users experience **access issues** with Azure SSO, requiring improvement for a more seamless login process. (2 reviews) - Users find **camera adjustment difficult** with Turret & Dome Cameras, complicating setup and affecting usability. (1 reviews) - Users experience significant delays and frequent **time-outs when downloading videos** for case management on Spot AI. (1 reviews) - Users find the **complex setup** of Spot AI involves unexpected cabling, making installation challenging. (1 reviews) - Users found the **difficult setup** of Spot AI involved and required unexpected cabling, complicating their initial experience. (1 reviews) - Expensive (1 reviews) - Users report experiencing **installation problems** , often finding the setup process complex and requiring additional equipment. (1 reviews) - Lacking Features (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) ## Spot AI Reviews ### 1. Flexible AI Options Make Searches Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Parker H. | Security Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Spot AI?** The most helpful is the easy ability to select and deselect AI options to help with searches **What do you dislike about Spot AI?** AI will often mistake an object for a person. **What problems is Spot AI solving and how is that benefiting you?** We utilize spot a for security needs at multiple facilities, including internal theft, and after hours protection. We also use it to document safety incidents in preparation for litigation. ### 2. Easy-to-Use Console with the Security Features We Need **Rating:** 5.0/5.0 stars **Reviewed by:** Darrell S. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Spot AI?** Easy to use. Console is very easy to use and has the functionality need to secure our company **What do you dislike about Spot AI?** No direct telephone support. Too many times it would have saved everyone time if telephone support was available **What problems is Spot AI solving and how is that benefiting you?** Sure of our dealership at night. And easy to record and send videos of any incident ### 3. Easy Case Creation and Seamless Camera Switching **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Spot AI?** Fairly easy to create cases and swap between cameras **What do you dislike about Spot AI?** Lower video quality sometimes makes it difficult to truly navigate some incidents. **What problems is Spot AI solving and how is that benefiting you?** Having less clicks to get to a certain time frame has helped. Spot AI lets me review when customers claim incidents being done in the car wash ### 4. Incredible Agentic AI and a Unified Dashboard for all locations **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Regional Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Spot AI?** The Agentic AI is incredible technology and I love the unified dashboard **What do you dislike about Spot AI?** I do not have any issues with Spot at this time **What problems is Spot AI solving and how is that benefiting you?** The problems that they could be solving is the integration with other technologies. This could win us a large deal. ### 5. Intelligent Security **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Systems and Programs Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Spot AI?** Spot AI has replaced all of our legacy systems and enables us to view and review all of our sites from one central location. And with cheaper costing than our on-site analog DVR systems, it was an easy choice to go with Spot AI. **What do you dislike about Spot AI?** Initial POE set-up at all of our locations was intensive but Spot AI communicated with us all the way through. **What problems is Spot AI solving and how is that benefiting you?** We have multiple uses for Spot AI and whether that's reviewing footage from our parking lots or getting a live feed from our offices Spot AI gives us the perfect tools to do this quickly and with precision. ### 6. Spot AI continues to be easy to setup & use, has great online support, and releases new features **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Spot AI?** Spot AI has many helpful smart AI features, such as the counting of people and/or cars in a certain area, the ability to make cases and attach videos to the cases, the ability to follow a specific individual through multiple cameras, and so much more. They consistantly listen to feedback, add new features, and provide training for these features, such as comparative dashboards to compare AI data from one location to another. Spot AI is also easy to set up, easy to use, and easily intergrates into your business. Even if you have an older DVR, you can connect that to your Spot AI appliance in order to access the footage online. As an IT Tech, I use the cameras frequently, and reach out to customer support a lot. They are always readily avalible to help and always come up with solutions to fix the issues in a timely manner. **What do you dislike about Spot AI?** Spot AI can be a bit expensive, but a lot of the features make up for this. Would be nice to have a built in DHCP router in the Spot Appliance itself. Turret & Dome Cameras can be hard to adjust the angle on when setting up. **What problems is Spot AI solving and how is that benefiting you?** Spot AI helps our business stay secure by keeping a constant video surveillance presence on site. Spot AI also helps our business by helping us keep track of employees, helps us make sure the employees are working and not hanging out in the office, and even helps us keep track of volume of cars going through our wash and keep track of volume of customers in our stores. They now also help us with operations by showing us comparative dashboards that allow us to see the difference between locations with AI Agents, such as comparing employee presence when customers first pull up. ### 7. Very user-friendly software, that puts a number of tools right in the palm of your hand. **Rating:** 5.0/5.0 stars **Reviewed by:** JAMIE M. | District Manager of multiple High volume automatic bay car washes, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Spot AI?** Spot A.I. tracks and saves numerous data points that help the overall operation of our business. Utilizing multi-platform layouts it has never been as easy to access the information to share with the team on a daily hourly basis. The software also hosts video feeds for easy sharing where file size causes issues and makes it difficult to do business at times. The customer support team has also been very efficient utilizing meetings and emails to adapt to our business needs and take feedback at every turn. **What do you dislike about Spot AI?** There are some very small details that have been brought to the teams attention like a pinch to zoom function on the mobile camera application that would come in handy. The support team has acknowledged this and have plans to implement in the near future. **What problems is Spot AI solving and how is that benefiting you?** Our business has a kiosk station that should always have a customer service attendant present to help customers through their selections and have a friendly inviting interaction. Spot AI can track the presence of people or lack thereof, and it puts all of the data into an easy to understand chart that can be quickly accessed and shared with the team at any given time to re-direct their focus and increase the customer experience. This description is only a small window of what spot AI provides, the possibilities of other uses are coming up daily, providing great alert systems and security to run a safe healthy business. ### 8. Spot.ai is paving the way for AI for the real world **Rating:** 5.0/5.0 stars **Reviewed by:** kristen g. | Operations Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Spot AI?** You don’t have time to dig through hours of footage. Spot.ai gives you actionable intel fast PPE compliance, motion events, license plates, you name it. All from a clean, easy-to-use dashboard. **What do you dislike about Spot AI?** There are no downsides in my opinion. Maybe, that not more people know how useful this information is. **What problems is Spot AI solving and how is that benefiting you?** AI functionalities that go beyond what everyone else offers. ### 9. Great Camera Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Todd A. | Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Spot AI?** The ability to monitor and troubleshoot cameras across multiple sites. **What do you dislike about Spot AI?** The initial sticker shock, after you get past that it's great! **What problems is Spot AI solving and how is that benefiting you?** Compliance and training issues are able to be addressed immediately. ### 10. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | VP of Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Spot AI?** Spot AI is great. We can have access to all of our locations from one platform and see them all at once or each location separately. We love that they can record audio and video which is a requirement in most of the states we operate in. It's easy to setup and to use. **What do you dislike about Spot AI?** It takes a while to download video to save for cases and regularly times out. **What problems is Spot AI solving and how is that benefiting you?** When having issues with downloading files they have been very helpful. Their support is always there as well when implementing a new location if needed, but it goes so smoothly that you don't always need customer support. ## Spot AI Discussions - [What is Spot AI used for?](https://www.g2.com/discussions/what-is-spot-ai-used-for) - [View Spot AI pricing details and edition comparison](https://www.g2.com/products/spot-ai/reviews/spot-ai-review-12190959?section=pricing&secure%5Bexpires_at%5D=2026-06-06+01%3A45%3A09+-0500&secure%5Bsession_id%5D=669a14f1-411a-4b69-9782-7db02a7767df&secure%5Btoken%5D=ce907ebf357fc9ca4006b95e3037272837794687d65977d79cec29a4e6670c86&format=llm_user) ## Spot AI Features **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Automation** - RPA Integration - Application Development **Video Intelligence** - AI-Based Search - Object Detection - Workflow **Generative AI** - AI Text Summarization **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Spot AI Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (604 reviews) - [Verkada](https://www.g2.com/products/verkada/reviews) - 4.7/5.0 (138 reviews) - [Eagle Eye Networks](https://www.g2.com/products/eagle-eye-networks/reviews) - 4.8/5.0 (49 reviews)