Splashtop Remote Support Reviews & Product Details

Splashtop Remote Support is widely praised for its high-performance technology, delivering 4K resolution and 60fps streaming with low latency, which makes remote troubleshooting feel almost like being physically present. It also stands out for its versatility, thanks to strong cross-platform compatibility and "unattended access," letting you manage and patch devices across Windows, Mac, and Android without requiring an end user to be there. In addition, it offers enterprise-grade security with AES 256-bit encryption and multi-factor authentication, helping ensure a safe, reliable connection when managing sensitive infrastructure. I love its fast connectivity & ease of use interface design. Review collected by and hosted on G2.com.

Splashtop Remote Support often lacks robust reporting and automation capabilities, which can feel insufficient for IT teams that need deeper, self-healing workflows or more detailed insights into technician performance. A few times, the drag-and-drop file transfer hasn’t worked for me, and that can slow things down. Additionally, many advanced governance features—such as granular permission controls and SSO integration—are gated behind expensive higher-tier plans, which makes the platform feel less cost-effective as an organization scales. Review collected by and hosted on G2.com.

I like the file transfer and chat functions during my connections. Splashtop Remote Support has always provided me with great support, especially during COVID when I was managing a school IT system. The file transfer option is really useful as I can transfer installation files from my laptop to the remote computers ahead of time. The chat function is convenient when a client is at their desk, making it easier than being on the phone sometimes. Also, the initial setup was very simple. I've stuck with Splashtop because of the support I've received over the years. Review collected by and hosted on G2.com.

Sometimes the remote service stops or logs off without notifying me. If my account is logged out on the client side, I would like to receive a notification (e.g. email or in the app). Review collected by and hosted on G2.com.

I love using Splashtop Remote Support as it makes it easy to manage all of our company computers through both a web browser and their dedicated app. The ease of use is amazing, and I love how quick and seamless it is to move between systems. The granular controls are fantastic, allowing me to adjust session performance metrics like FPS and resolution. Another feature I appreciate is the virtual display driver, which lets me simulate multiple display setups on a single-screen laptop, maximizing productivity. The intuitive dashboard is incredibly useful, providing a clear breakdown of operating systems, software versions, and antivirus status across devices. It's indispensable for managing our equipment inventory, whether online or offline. The tracking of remote user sessions is another helpful tool, aiding in audit and decision-making processes. Installing Splashtop is a breeze, and even the email link installation option is incredibly convenient, especially for remote machines. The cross-platform support is great, working smoothly on Windows and macOS, and though Linux support has its challenges, it's appreciated that it's available. I'm definitely impressed with the service, and I'd highly recommend it for those using Windows, as it's well-integrated and familiar to our staff. Review collected by and hosted on G2.com.

I'd really like to see maybe a bit more of certain inventory things. Splashtop is really working towards getting better at inventory management, but it would be really cool to see some more options. Another thing I would like to see is if there's any other way to remotely install software through Splashtop. It's not something I'm exactly looking for, but it would be nice to see something like that improved. Also, installing it on Linux is an absolute pain sometimes because it does not work well like you might think it does. You might have blurry images, font problems, and scaling problems. Review collected by and hosted on G2.com.

I like that Splashtop Remote Support is easy to use – I pushed the Splashtop Streamer to each computer using Microsoft InTune, and after that, remoting in is as easy as clicking on a computer. The AEM dashboard is immediately available for me to see each computer's status and perform fixes if necessary. It allows me to virtually be present on each computer, making maintenance and addressing staff concerns feasible without having to physically travel. Splashtop also helps clarify issues more clearly than Microsoft does sometimes, allowing me to decide whether to use Splashtop or InTune to implement solutions. The setup was straightforward; I just needed to upload the deployment package to InTune, push it out, and it was done. Overall, the remote access and monitoring capabilities are crucial and affordable given our budget constraints. Review collected by and hosted on G2.com.

The main issue I have with Splashtop not working is that a laptop can only be accessed if they are on, open, and the streamer is still functional. Often when the laptop goes to sleep, the streamer stops working, and the user has to restart the computer in order for me to be able to remote in. The staff are pretty good about it, but it's the one major downside. Review collected by and hosted on G2.com.

I like that Splashtop Remote Support is our primary tool for remote support. It's essential for remote work, allowing us to not be in front of a troubled computer. I also appreciate its comprehensive feature set, which is constantly being improved or added to, like the ability to send remote commands without having to physically connect to an end user's device. This feature is extremely valuable as it allows us not to interrupt users while they work. The price point of Splashtop Remote Support is exceptional, and the setup was extremely straightforward, with the agent deploying as you would with any other MSI. Review collected by and hosted on G2.com.

The desktop console app for administrators sometimes crashes or hangs. I've noticed this recently. I hope they improve the reliability of it, as this has only been an issue over the last 6 months or so. Review collected by and hosted on G2.com.

I like being able to log in without a delay, which is very important to us. I appreciate all the different features, including the ability to turn off the screen and continue working. Splashtop Remote Support is one of the best tools we use. The timeliness and timeline feature are crucial because we work with flying an aircraft in simulation and need to control the aircraft from abroad. The initial setup was very easy and seamless, and we've been using it for three years now after recommendations. It's been fantastic in terms of security compared to other software we've tried. Review collected by and hosted on G2.com.

I would love to have access to BIOS early on. It's a challenge using multiple computers at once, but Splashtop works well with it. We also experience a lot of blocking from various clients due to access issues, requiring IT policy approvals. Review collected by and hosted on G2.com.

in Splashtop it is incredibly quick to set up and simple enough for anyone to use. As a Customer support executive many time we face people who are not that tech savvy and many time the simple task to get us connected to their PC becomes such a hassle but splashtop is incredibly easy and we have also integrated with out Hotel PMS system to make the process of connecting Customer support person to the Hotel PC the fastest way possible. also the options like clipboard Sync, File transfer feature, Multi Monitor Access Help us on Daily basis to make our work Smooth & efficient. Review collected by and hosted on G2.com.

I dont really have any issues with the splashtop, its just that the UI of the Splashtop business can be bit better and good looking. but other than that the interface is easy to use, and customer support team use is on daily basis and we have no complaints there. The core functionality if the product is done perfectly. Review collected by and hosted on G2.com.

We used to enjoy their great customer support and willingness to support their paying customers, but that apparently all changed when they started making some money and gaining popularity. We were recently screwed over by their billing dep not giving us time to resolve a payment issue, and I believe it was done purposefully to get us off a legacy plan that no longer suited them.

Our bill to run remote support has now doubled and we are looking into other option. I would not recommend their services to anyone for any reason. Review collected by and hosted on G2.com.

Poor customer care team and shady billing practices that screwed us out of our legacy plan and doubled our monthly bill Review collected by and hosted on G2.com.

The interface of the Splashtop app is well thought out and simple to navigate. A big plus is anything in the local clipboard is automatically available for pasting into the remote device Review collected by and hosted on G2.com.

Switching between screens when the remote device has multiple screen is easier on other remote software where moving the mouse automatically changes the screen Review collected by and hosted on G2.com.

I like that Splashtop Remote Support has the option to log in to remote computers via SOS. This feature allows us to leave a link on the desktop or provide a URL for customers to connect with us, which is great for offering support. The SOS feature is particularly valuable as it lets us invite customers who aren't already on our list, by simply sending them a link or giving instructions on how to connect. This flexibility is incredibly useful for helping people worldwide, even if we haven't previously connected to them. The initial setup couldn't be easier—it's just an installation, and you can also access it via the web. I find this direct and straightforward. Additionally, it always works for us, whether we're connecting internally or over the Internet, as long as there's an Internet connection. And I'd rate it a 10 out of 10 for recommending it to others, as I've recommended it more than twice already. Review collected by and hosted on G2.com.

It's hard to find anything I dislike about Splashtop; it has always worked for me. Review collected by and hosted on G2.com.