--- title: Splashtop Remote Support Reviews meta_title: 'Splashtop Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 268 reviews by the users' company size, role or industry to find out how Splashtop Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 268 scale: '5' date_modified: '2026-07-18' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Splashtop Remote Support Reviews **Vendor:** Splashtop Inc. **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 268 ## About Splashtop Remote Support Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support ## Splashtop Remote Support Pros & Cons **What users like:** - Users praise the **ease of use** of Splashtop Remote Support, appreciating its quick setup and seamless remote access. (56 reviews) - Users appreciate the **fast and reliable remote access** of Splashtop, enabling real-time troubleshooting with minimal lag. (47 reviews) - Users appreciate the **fast and reliable remote access** of Splashtop Remote Support, enhancing support efficiency and user guidance. (29 reviews) - Users appreciate the **simplicity and efficiency** of Splashtop Remote Support, making their daily support tasks easier. (25 reviews) - Users highlight the **reliability** of Splashtop Remote Support, enabling efficient and seamless remote assistance for clients. (24 reviews) - Users love the **simple remote connection** with Splashtop Remote Support, enhancing support efficiency across various sites. (23 reviews) - Setup Ease (23 reviews) - Easy Access (22 reviews) - Easy Setup (19 reviews) - Easy Installation (14 reviews) **What users dislike:** - Users often face **remote access issues** due to conflicts with obscure programs, affecting functionality and experience. (15 reviews) - Users wish for **missing features** in Splashtop, such as enhanced monitoring and better multi-monitor support options. (9 reviews) - Users face **access issues** with Splashtop, experiencing rare conflicts and occasional connection failures to remote PCs. (8 reviews) - Users often experience **connectivity issues** , sometimes requiring alternative solutions or onsite support to resolve them. (8 reviews) - Users experience **login issues** with Splashtop, facing problems like unresponsive connections and authorization emails. (7 reviews) - Users express frustration with **limited functionality** , particularly with account restrictions on remote computers. (6 reviews) - Complex Setup (5 reviews) - Expensive (5 reviews) - Installation Issues (5 reviews) - Multi-Monitor Support (5 reviews) ## Splashtop Remote Support Reviews ### 1. Splastop is an invaluable support tool for any business! **Rating:** 5.0/5.0 stars **Reviewed by:** David J. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Splashtop Remote Support?** It's fast, easy and reliable. It's also inexpensive compared to other similar products. The SoS feature is so handy for the occasional system outside of our normal group of computers. **What do you dislike about Splashtop Remote Support?** I haven't found anything that I don't like about it, especially more than other products that I've used like Logmein or Teamviewer. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I needed a quick, reliable and inexpensive way to access certain systems from outside of our network quickly and securely. Splashtop allows me to do that and is so much more affordable than other competitor products. I also occasionally need to access someone else's system to provide support and Splashtop SOS gives me that feature quickly and easily. I love it! ### 2. Intuitive, Secure, and Scales Easily to Hundreds of Endpoints **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Splashtop Remote Support?** Intuitive and easy to use. I like that I can trust that it is secure when implemented properly. Allows me to support hundreds of endpoints with ease. **What do you dislike about Splashtop Remote Support?** Takes a little more effort to install and doesn't always work on networks that are really locked down and blocking ports. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Our users did not like the Remote Desktop environment and much prefer being able to access their work computer instead. Keeps everything in one place. ### 3. Effortless Remote Access and Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Marvin T. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Splashtop Remote Support?** I like the quick ease to access remote stakeouts. I also like the ability to send the quick link to a customer for logging into their computer for support. **What do you dislike about Splashtop Remote Support?** I wish the window control for more than one screen was able to see both of them at the same time. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Accessing remote computer and desktops in different states for accessing certain software. ### 4. Effortless Remote Access for Hybrid Work **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Splashtop Remote Support?** I like the ease of use of Splashtop Remote Support. It's just a quick click to sign on. The initial setup was very easy, which was a big plus for me. **What do you dislike about Splashtop Remote Support?** I have occasional issues with signing on. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I use Splashtop Remote Support for hybrid work and bad weather days, providing easy access to our management system from outside the office. ### 5. Secure and easy to use remote support software **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca C. | Compulink & IT Liaison, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Splashtop Remote Support?** It is simple to use and I can quickly and easily handle multiple help requests at a time. Installing on my network was quick and painless. I use it every day, throughout the day. I also love the new features for endpoint management that allow me to keep up with patch management. **What do you dislike about Splashtop Remote Support?** There is nothing I dislike, but I am looking forward to more capabilities to set updates for our most commonly used programs. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I support 105 endpoints across 3 offices as well as being responsible for software patching and updates. With Splashtop, I am able to remotely support our employees where previously I had to travel to offices. I am also able to set the updates for Windows, Chrome, and Adobe to run on a schedule where previously I had to manually update each endpoint. This has allowed me to focus on other tasks. I also like the software inventory that helps me see what programs are on an endpoint and whether they are updated or in need of patching. ### 6. An affordable way to help your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Art E. | Member/manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Splashtop Remote Support?** I have used this program for a number of years. In fact, every time I service a computer I install it on the client's desktop. It saves me time and mileage and allows me to help my clients in a timely manner instead of arranging for an on-site visit at some time in the future. The interface is easy to use and has rarely failed me. **What do you dislike about Splashtop Remote Support?** There are some featured of more expensive programs that I have used in the past, but I just don't worry about them since using Splashtop. On rare occasions I can see the client's computer but the program will just not connect to it. Tech support has helped me a bit, but in some cases I find that the only solution is to use another program or to go onsite. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Mostly I am called for diagnosing a Windows problem or use of other software. Occasionally I need to download anti-malware software and scan systems. I also have used it to install anti-malware software as well as running system updates. Occasionally I use it to show clients how to use their software. ### 7. Simplifying Desktop Support Management **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** I am a small consultant that supports a variety of Non-Profit organizations and I need something simple for the end-user to help me help them. I have used other desktop support software apps and most of them are hard to implement or hard to use for the end-user. Also, I have found that Splashtop is very cost competitive to other Desktop support software that charge a heafty price for a similer configuration. The best thing I like about this tool is that I can basically support anyone on almost any device remotely, this is to include mobile devices. **What do you dislike about Splashtop Remote Support?** There are not many downsides but if I had to complain about one thing is that there should be an application that one could install on their computer similar to teamviewer where instead of having to go to a website to download the app, it could already be installed and they just click the app from their favorites. **What problems is Splashtop Remote Support solving and how is that benefiting you?** This allows me to remotely support my clients without having to be physically there. ### 8. As a distributor in Israel, Splashtop has proven to be a fast, and secure remote access solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Ilan S. | CTO, CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Splashtop Remote Support?** The combination of ease of use, high performance (speed and low latency), and robust security features (like MFA and encryption) which are crucial for providing efficient and secure remote IT support to your clients in the cybersecurity field. The ability to deploy it easily and manage multiple client endpoints. We use Splashtop daily, and if we need support, please respond within 4 hours! It is very easy to implement, and the integration with MS Teams is priceless. **What do you dislike about Splashtop Remote Support?** Customization options: While generally good, some users might desire more extensive branding or deeper UI customization options for the client-side applications. Advanced features compared to higher-priced competitors: While Splashtop offers excellent value for money, some very niche or advanced features are found in significantly more expensive enterprise-grade remote support solutions. Update process: A minor point sometimes mentioned is the update process for the client app, where it can sometimes interrupt a session or prompt for updates at inconvenient times. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Inefficient On-Site Support, Slow and Unreliable Remote Connections, Security Vulnerabilities in Remote Access, Complexity of Remote IT Management, High Costs of Alternative Solutions. ### 9. This is the best product I've used for remote support **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Director Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Splashtop Remote Support?** I've been using Splashtop Remote Support for almost ten years now. They have consistently added improvements that show they understand the needs of SMBs and service providers. We support five Municipalities with a small team of three technicians and about 330 endpoints. In addition to Desktop support, Splashtop has allowed us to roll out remote control capabilities to operators at several water and wastewater plants in a secure manner including two-factor authentication, segregation of access by device groups, and centralized management of operator access and credentials. The implementation was trouble-free. We find the inventory capabilities and notifications of software installs particularly useful, allowing us to follow up as necessary with our end users. **What do you dislike about Splashtop Remote Support?** Authenticating to Azure connected workstations is not very intuitive, but possible. It would be nice to have a role in the administrative console for an auditor function. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote control over a large geographical area ### 10. amazing remote tools **Rating:** 5.0/5.0 stars **Reviewed by:** mohammad a. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Splashtop Remote Support?** The features I like the most are: - Unattended remote control - Ability to create groups and assign specific users to control these groups - Easy installation process - The Splash Business agent is very user-friendly - When I remotely control a user's device, the connection never drops. - allow me to support users from my mobile app **What do you dislike about Splashtop Remote Support?** i like every thing about this tool because before i chose it, i tested many tools and compared them and found this is the best tool cover my need. **What problems is Splashtop Remote Support solving and how is that benefiting you?** This tool saved me by providing a solution to control devices outside the office for remote employees. I had trouble configuring settings like joining the domain when a device was first turned on. After installing this tool, I was able to handle all the settings easily without any issues or assistance from the new user. ### 11. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Splashtop Remote Support?** This was recommended to me by a colleague. I got the business edition and it is great for connecting to co-workers that are having issues with their computers. I just logged on and take a look around. We have 6 companies and a couple of them are 6 hour round trip away, so it is nice to be able to connect to their computer and help them with a problem. **What do you dislike about Splashtop Remote Support?** Sometimes I have trouble connecting to the computer because it is asleep and won't wake up or the person on the other end has deleted the program. I would like to see if there was a way to lock them from removing the program or changing the login information. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We are having a lot of new employees rotate in our company, so needing to change out information on the computer to the new employee coming in and it nice to be able to connect to it and do what I need to do when they are so far away. It has been a great tool for me. ### 12. Cost effective cross platform on demand and unattended support with effective add ins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Splashtop Remote Support?** Splashtop fulfils our requirements to maintain numerous cloud and on premises servers, mostly Windows and macOS, as well as on demand support for our customers' end users, which includes with some IOS and Android devices. It is easy to setup and install and is far more cost effective than the previous systems we've used. Splashtop is used very day! **What do you dislike about Splashtop Remote Support?** I would be hard pushed to be able to think of one. Any friction we have is usually down to the operating system we're connecting to, rather than the Splashtop system. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Our cloud servers process data for many of our customers and we support their end users. Splashtop allows us to maintain the servers and quickly assist any users who contact us. ### 13. Splashtop has worked very well for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** I have been using Splashtop Remote Support for several years now. I use it to quickly remote into a user's computer and resolve issues or provide direction on how to do something. The show remote cursor and laser pointer option is especially helpful when teaching a user how to use software. I have deployed installers for each of our locations that automatically puts the PC in the correct group in Splashtop making it easy to install with minimal effort. I have also had some users need access to their computers for some out of the office work. I am able to create users as needed and assign them to specific PCs. If a user no longer needs the access, I can easily disable or delete the account. I use this software daily and am thankful for how well it works as I provide support. **What do you dislike about Splashtop Remote Support?** Some obscure programs may conflict with Splashtop causing it to stop working. This is fairly rare. but can be a pain at times. There are also times when I think that the screen of the remote PC is blacked out, but I find that it is not, which could potentially cause me to accidentially reveal sensitive data to whoever is near that PC. Those have not been major issues for me at this time however, so I have not looked too hard for a solution. (The blacked out screen likely needs different graphics drivers, I would imagine.) **What problems is Splashtop Remote Support solving and how is that benefiting you?** Something that I tend to forget since it simply happens automatically now are the alert settings. I can set alerts to let me know things about the endpoints that users tend to not report. I have alerts set up for high RAM usage, low drive space, and if software is being installed or uninstalled. It helps me keep an eye on what is happening with the endpoints and helps me to be able to stave off issues before they become a problem. ### 14. Remote support with Spashtop is fabulous! **Rating:** 5.0/5.0 stars **Reviewed by:** Ward C. | Software and Database Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Splashtop Remote Support?** I've been using Spashtop since 2018 to provide remote support for clients, colleagues, and friends. Being able to see the screen of the remote user is a quantum leap beyond telephone support, and my ability to directly control a remote Mac or Windows computer is fabulous! Setup on Splashtop on the remote device is straightforward for even low-tech users. **What do you dislike about Splashtop Remote Support?** Remote setup of Splashtop SOS on a Mac is a bit tricky due to macOS security precautions. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Spashtop makes remote support of clients, colleagues, and friends a dream. My ability to manage unattended remote computers saves a lot of my time. ### 15. It just works! **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Splashtop Remote Support?** I am an Apple consultant and have to remotely connect with many clients. Often I have an issue using Apple's built-in screen sharing feature to connect, but Splashtop works really well. I use it weekly. What I also like is it's ability to connect to more than one screen at a time. **What do you dislike about Splashtop Remote Support?** Many novice clients have a hard time with the initial Splashtop SOS setup. They get confused with allowing the permissions that Apple requires. It would be great if Spashtop could make this initial setup easier. I'm not sure Apple will allow that. **What problems is Splashtop Remote Support solving and how is that benefiting you?** It lets me see my client's screen. ### 16. Most important tool in my support toolkit **Rating:** 5.0/5.0 stars **Reviewed by:** David Y. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Splashtop Remote Support?** Splashtop Remote Support makes it incredibly easy to access and control my clients’ Macs, iPhones, and iPads with a fast, stable connection. I love how seamless it is to provide support without requiring much setup on their end. **What do you dislike about Splashtop Remote Support?** Very little that I can think of. This product just works. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop Remote Support solves the challenge of providing quick, reliable remote assistance to clients without needing to be onsite. It saves me time, reduces travel, and allows me to troubleshoot issues or walk clients through steps in real time—even on iPhones and iPads. ### 17. Best in class service, support, and an essential part of our toolkit. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher K. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** Splashtop provides a real desktop experience as though you are sitting right in front of the computer. There is very little lag to speak of, you have the ability to transfer files from your computer to the remote or vice versa, and you even can print using the Splashtop Remote Printer. **What do you dislike about Splashtop Remote Support?** I cannot think of a single thing I dislike about using Splashtop. It is fantastic. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop has saved us countless hours of commuting time to fix issues for our clients. They get back to work faster and we are far more efficient. ### 18. Awesome sales and support teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Splashtop Remote Support?** the remote support and Sos software make my life so much more streamlined and easier. does everything i need and so much more. so easy to install, and you can setup implementation files and custom installs are available allowing you to integrate into any system perfectly. My splashtop app is used all day, everyday. **What do you dislike about Splashtop Remote Support?** did have some crashing issues but support got me all fixed up in just a few minutes. **What problems is Splashtop Remote Support solving and how is that benefiting you?** remote support of users in multiple different locations ### 19. Decent product with good reliability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Splashtop Remote Support?** I appreciate how easy it is to use and deploy. The only time I needed to contact customer support they were helpful. As something I use daily to support remote sites it has everything I need and actually does more than I might require. **What do you dislike about Splashtop Remote Support?** The file transfer can feel a little clunky and the device status doesnt update as fast as i might like, showing as offline when its on or the other way around. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Its helping me to quickily and easily remote in to support users who need it. I can also deploy software and windows updates on a schedule which keeps me on top of things. ### 20. Reliable Alternative to TeamViewer, But a Bit Slow and Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Splashtop Remote Support?** a reliable alternate to teamviewer option **What do you dislike about Splashtop Remote Support?** slow and bit complex compared to alternatives **What problems is Splashtop Remote Support solving and how is that benefiting you?** a remote support alternative ### 21. A little glitchy but useful **Rating:** 3.0/5.0 stars **Reviewed by:** Miranda C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Splashtop Remote Support?** So easy to fix our tech problems remotely at our museum, but definitely a bit buggy at times **What do you dislike about Splashtop Remote Support?** It can be Slow, crashes, hard to use on phone **What problems is Splashtop Remote Support solving and how is that benefiting you?** Being off site and fixing software issues ### 22. Splashtop Business is a great remote support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ian G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** It works! It is reasonably priced. SplashtopSOS is awesome and quick to use where the Streamer hasn't been installed yet, or to use to install it. **What do you dislike about Splashtop Remote Support?** Reconnecting doesn't always work = I'm not always notified when a client's machine comes back to me. There is other remote access software that, according to my IT mates, has this cracked. **What problems is Splashtop Remote Support solving and how is that benefiting you?** It allows me to afford almost instant support to all of my clients. ### 23. Effortless System Access with Splashtop Streamer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Splashtop Remote Support?** Splashtop Streamer provides easy access to our systems. **What do you dislike about Splashtop Remote Support?** Does not offer fine-grained customization for larger enterprises with multiple units that may require different types of access and permissions. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Helping our users remotely. ### 24. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin A. | Sr. IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Splashtop Remote Support?** Splashtop is easy to install and configure. Connecting to computers both Windows and Mac is easy. They have been adding some additional monitoring and management features including updating some software and the OS. **What do you dislike about Splashtop Remote Support?** Group membership is not dynamic and has to be manually set. Computers can only be one group at a time which can be difficult when using 1-to-many actions or schedules. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Allowing us to connect with our remote workforces as well as our facilities in other states and countries. ### 25. Easy to use and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Bryon H. | marketing Manager/ IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Splashtop Remote Support?** it is easy to use and simple to deploy. You can even customize the app with your own branding. **What do you dislike about Splashtop Remote Support?** Some way to execute without the end-user having to download and install would be good. **What problems is Splashtop Remote Support solving and how is that benefiting you?** With an increasing number of staff working remote or back on the road, it allows our technical team to provide support anytime, anywhere. ### 26. Splashtop remote support works well. **Rating:** 5.0/5.0 stars **Reviewed by:** Tony M. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Splashtop Remote Support?** It is east to use. splashtop remote Support is an easy to use tool for both users and adminstrators. **What do you dislike about Splashtop Remote Support?** Splashtop remote support is a good tool and I have not complaints **What problems is Splashtop Remote Support solving and how is that benefiting you?** During Covid we rolled out remote users and needed a way to support them. Splashtop was the best tool we found. It also was cost effective. ### 27. Must-have tool for MSP! **Rating:** 5.0/5.0 stars **Reviewed by:** True Blue A. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Splashtop Remote Support?** It is easy to set up and install. Great layout with groups to separate client computers and several security options. It is easy to integrate on client's domain. **What do you dislike about Splashtop Remote Support?** This is mostly a suggestion but it would be helpful if it had the option to get a current snapshot/screen shot of each computer. That's the only thing I can think of that is "missing". **What problems is Splashtop Remote Support solving and how is that benefiting you?** It speeds up the time it takes to help my clients and pretty much eliminates the need to go onsite. It is an essential tool for me as an MSP, it saves time and money. ### 28. Splashtop Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Splashtop Remote Support?** I really like the simplicity of the product. It is very user friendly for my technicians but also has advanced features that are not found in other similar products. We rarely have issues utilitzing Splashtop for all of our support needs. **What do you dislike about Splashtop Remote Support?** I wish there was a better option for installing and using Splashtop on Chrome devices. We have struggled in this area and do not deploy Splashtop on our Chrome devices for this reason. **What problems is Splashtop Remote Support solving and how is that benefiting you?** It gives us the ability to remotely assist users. Splashtop also gives us the ability to see certain information about devices that proves useful. ### 29. Reliable and Fast Remote Access Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Brad B. | IT Director, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2024 **What do you like best about Splashtop Remote Support?** What I like best about Splashtop SOS is its fast, reliable remote access, which allows me to troubleshoot and provide support in real-time with minimal lag. The interface is easy to use, even for non-technical users, and the connection quality is consistently high, making remote support seamless and efficient. **What do you dislike about Splashtop Remote Support?** The only downside to Splashtop SOS is that some advanced features, like file transfer and multi-monitor support, are available only in higher-tier plans. It would be great to have more of these features included in the basic package to provide even more value for users needing comprehensive support. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop SOS solves the challenge of providing remote technical support quickly and efficiently. It allows me to connect to users' devices instantly, troubleshoot issues, and provide real-time solutions without needing to be physically present. This saves time, reduces downtime, and makes supporting multiple users across different locations much more manageable. ### 30. Splashtop is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Splashtop Remote Support?** Instant help for my clients, no travel required **What do you dislike about Splashtop Remote Support?** No downsides I can think of at this time **What problems is Splashtop Remote Support solving and how is that benefiting you?** Instead of people decribing their screens to me which is exhasting, I connect and solve the problem , usually very quickly. ### 31. excellent and reliable product **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** Reasonably priced, never down, consistent performance, consistent pricing over the years. **What do you dislike about Splashtop Remote Support?** Not much, the product works great for us! **What problems is Splashtop Remote Support solving and how is that benefiting you?** Quick and easy access to client computers, allows us to help customers quickly and efficiently. ### 32. Great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Splashtop Remote Support?** Great features and great price. Everything always works **What do you dislike about Splashtop Remote Support?** I like it all. I can complain about anything **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote connection without any glitches ### 33. Simple yet powerful for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Splashtop Remote Support?** Easy to use and engage with customer, reliable and fast **What do you dislike about Splashtop Remote Support?** Requires the user to install the software which is annoying for many **What problems is Splashtop Remote Support solving and how is that benefiting you?** Being able to remote into users device, computer or mobile and resolve issues. ### 34. Great solution in Splashtop SOS! **Rating:** 5.0/5.0 stars **Reviewed by:** Owen M. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Splashtop Remote Support?** I have found Splashtop SOS to be much less complex for the end user. This is critical, because at the time a user needs on-demand support, it's typical that they are in some degree of distress and don't want to be bothered with a complex download and installation process. It also works great for mobile devices; I feel that Splashtop has it all over its competition in this regard. **What do you dislike about Splashtop Remote Support?** There's only one negative I can think of and it's not really anything the Splashtop folks can fix. When Splashtop SOS is installed on a Mac, Apple's security configuration is such that the end user has to go through a few gyrations to permit screen access and remote control. To a non-technical user, this can be confusing. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I need a reliable remote support solution. I've used many different platforms over the years (Bomgar, TeamViewer, AnyDesk, etc.) and Splashtop SOS is probably the best complromise of ease of use for the user and yet still maintin the complexity I need as the person providing remote support. ### 35. Splashtop Review PR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** Licensing model, ease of use, ease of integration **What do you dislike about Splashtop Remote Support?** nothing so far, is working good for us today **What problems is Splashtop Remote Support solving and how is that benefiting you?** remote managment of systems ### 36. TeamViewer replacement **Rating:** 5.0/5.0 stars **Reviewed by:** Court N. | Citizen Bicycling Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Splashtop Remote Support?** So far Splashtop has worked for me flawlessly. Connections with clients are quick, stable, and offer all the features I require. I do not have a clientele that requires 24/7 monitoring so to be able to come in on request is a bonus and save travel time in terms of an inperson visit. The features required by my service, reboots, file transfers, access to task manager makes my job effortless.For most of my clients, the process of setting up Splashtop for use is easily with in their capabilities. I have not had need to contact Customer Support which may be a result of a balance and well built platform. i've used splashtop several times a week which provides an increase in time to address even more clients in a given time frame. **What do you dislike about Splashtop Remote Support?** The only issue I've run into is that my clientel, who tend to be elderly, sometimes have a problem with trying to install Splashtop for the first time. This isn't a Splashtop issue specifically, because we expect users to have a basic understanding of how things work. I just happen to cater to a group of users with minimal or non existent computer skills. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Generally, my remote support is related to user errors or lack of knowledge. Remotely connecting and changing passwords, eliminating malware, installing printers, software, and helping with software set ups is generally my forte. ### 37. Easy and Reliable, best remote software I've ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Splashtop Remote Support?** What I love: - Incredibly easy deployment. - If the connection on both ends is any better than 5mbps x 5mbps, the entire session runs smoothly with ZERO disconnects. - Can rename PCs without altering system settings. - Stealth operation is easy. - Support team is quick to respond and very helpful. **What do you dislike about Splashtop Remote Support?** - The constant authorization emails when adding the business app to a new PC or signing into the business app for the first time on a PC. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I am the IT guy for a hardware company with two locations. Splashtop makes me so efficient when dealing with hardware/software/connection issues at remote locations. I cannot imagine not having it as a resource at this point. ### 38. As a long-time user, I have watched Splashtop grow into the professional product that it is today. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim A. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2024 **What do you like best about Splashtop Remote Support?** With Splashtop for Business and Splashtop SOS, I have the versality i need to provide support to my clients. I use Splashtop for Business on servers and critical workstations and SOS for quick remote support and find they both provide a stable remote experience, even on slow client internet connections. HIPPA conpliance is a added plus, if you deal with medical clients and the encryption is built in, not requiring any add ons. I cannot comment on Splashtop Support, as I have never needed support, in all of my years using it. Splashtop is continuously adding new features, but the product continues to remain easy to use. In my opinion, Splashtop is the most cost effective, feature rich, easy to use, solution for remote support on the market today. **What do you dislike about Splashtop Remote Support?** The Splashtop features can be somewhat confusing for the first time buyer. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop allows me to remotely fix problems, monitor systems, perform routine tasks, and handle emergencies, which reduces my travel time, and creates good customer relations. ### 39. The easy use for clients **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo L. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Splashtop Remote Support?** The SOS client app, the way that is so fast when open and only need to open and start helping the user **What do you dislike about Splashtop Remote Support?** Some times, the app won't open, it happens like 3 times since a bought it **What problems is Splashtop Remote Support solving and how is that benefiting you?** The remote support becomes stressful when the end user needs to install something, some users are not so cooperative ### 40. Easy to use, easy to maintain **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Splashtop Remote Support?** The ease of administration and use. The product is very easy to install and use. The features allow easy control of the remote computer. **What do you dislike about Splashtop Remote Support?** I do not have any dislikes about using the product **What problems is Splashtop Remote Support solving and how is that benefiting you?** Installation of software for remote branches. Disaster recovery. Troubleshoot Computer problems. ### 41. easy to work at work and at home **Rating:** 5.0/5.0 stars **Reviewed by:** Deneen C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Splashtop Remote Support?** the sign up is easy - it is user friendly. shows exactly what is on my work computer. I use the product on the weekend when I want to stay ahead of the madness. **What do you dislike about Splashtop Remote Support?** not much. It is quite friendly. does not have that annoying must move mouse or you have to log in again. **What problems is Splashtop Remote Support solving and how is that benefiting you?** helping me stay on task with my emails. ### 42. Nice product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Splashtop Remote Support?** Remote access any time and on demand. Very easy to use and manage. **What do you dislike about Splashtop Remote Support?** Nothing so far. Every feature we need exists. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Access to server at any time. Easy to deploy. ### 43. Excelent Remote support and Homeoffice alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Hermann H. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Splashtop Remote Support?** You can Help any one without installing an app, it let you do everything as if you were sitted in front of the computer, very easy to use and all the features you need to work on a remote computer **What do you dislike about Splashtop Remote Support?** Sometimes if the remote PC has a very slow connection It access with not admin privilege **What problems is Splashtop Remote Support solving and how is that benefiting you?** With it I do not have to travel to the house of my friends or Customers, this is because I have My own Splashtop and administer 2 customers splashtop ### 44. The best remote support software I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff P. | Network Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Splashtop Remote Support?** Simplicity is key! From deploying, customizing, administering, and getting remote users connected, everything is geared towards simplicity. **What do you dislike about Splashtop Remote Support?** The last year of updates seem to have made the software buggier and more prone to crashing with multi-monitor setups on either end. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We have users in 3 buildings on our campus as well as buildings in 3 other states. Because of Splashtop, being required to leave my desk is such a rarity nowadays that I generally just do it for a change of pace. ### 45. SplashTop does what I need **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | I.T. Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Splashtop Remote Support?** The most helpful part of SplashTop for me is how easy and intuitive it is to use. Adding/removing devices, adjusting names, SOS feature, all dead simple to utilize. **What do you dislike about Splashtop Remote Support?** There are no features that I dislike or have trouble with. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We have users all across the state and SplashTop Remote Support allows me to resolve many issues without traveling. I utilize Remote Access for many of our support servers which need easy access to get vendors and others remotely connected. ### 46. Great product, fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Splashtop Remote Support?** Easy for non-technical people to locate and install, and easy for technicians to integrate into their workflow. I use the product several times a week and its been very reliable. The base features of remote connection are excellent, and the additional benefits like file transfer come in handy. Their support has been responsive, and they communicate any planned upgrades/downtimes well in advance. **What do you dislike about Splashtop Remote Support?** Their prices have increased over the past few years. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Connecting ad-hoc to people that need assistance with their devices. This prevents me from needing to install always-on software for when it isn't appropriate. ### 47. Best remote connection service ever our company has used in 14 years **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar D. | it manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Splashtop Remote Support?** Easy to use, reliavility, allways up and most importantly the capability of separating customers by groups and technicians **What do you dislike about Splashtop Remote Support?** so far nothing. (maybe one sugestion about remote printing) **What problems is Splashtop Remote Support solving and how is that benefiting you?** Server monitoring. easy updates and installation. Most importantly the unattended option. Price is very affordable for small businesses. ### 48. Splashtop is easy to use and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Richard R. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2020 **What do you like best about Splashtop Remote Support?** Splashtop is very easy to use. It works very well even over a relatively slow DSL connection. The deployment system is also easy for novice users to download and install. I also like the improvements to Splashtop SOS for mobile devices. They made the "Start Broadcast" button clearer. I rarely have trouble explaining which button they need to press. I also like that they integrated BitDefender. **What do you dislike about Splashtop Remote Support?** It sometimes requires e-mail verification of a web login even though I have already logged in previously. It doesn't allow multiple accounts to be logged in simultaneously. If you switch from one account to another, it logs you out. RemotePC allows multiple sessions using different accounts on the same computer, but Splashtop is much easier to use, so it is still worth it. It would be nice to be able to move all saved accounts and passwords to a new computer. **Recommendations to others considering Splashtop Remote Support:** If you are not convinced, they will give you a trial version. I switched to a paid version after 2 days. I was very impressed. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I can log into Windows very quickly. Macs and iOS devices work too, but they are a little more difficult for novice users. Given that security permissions is a macOS issue, I am not sure Splashtop can do anything about it. Being able to help customers who have multiple devices at the same time from one application has been great. ### 49. Exceeded expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Splashtop Remote Support?** Very utile interface for multiple connections; easy to set up **What do you dislike about Splashtop Remote Support?** I really don't have any dislikes at this point **What problems is Splashtop Remote Support solving and how is that benefiting you?** Keeps me from driving all over, gives me a broader customer base ### 50. SplashtopSOS is a flexible remote solution allowing the control of computers from anywhere & anytime **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Splashtop Remote Support?** Splashtop SOS has cross platform compatibility, multi-monitor support, and amazing cost effectiveness. The reliable product makes it an excellent choice for any remote support and assistance for those who need it. **What do you dislike about Splashtop Remote Support?** To be honest there is nothing I dislike about Splashtop SOS. It is a well featured products and ticks every single box that I have needed it to. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We can connect to any device or computer from anywhere at anytime, including unattended access - no more needing users to share complex codes and long strings of numbers. This includes mobile devices and those not currently connected to our corporate network. Cross platform support is also a must have and Splahstop SOS supports a wide range of devices. ## Splashtop Remote Support Discussions - [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for) - [View Splashtop Remote Support pricing details and edition comparison](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+03%3A38%3A41+-0500&secure%5Bsession_id%5D=ae8d7e69-b70d-4ccd-bc51-5864cbf7cc55&secure%5Btoken%5D=73280faf7802231138b1cb3c4bce0f8ff23be07428e09f4b0541633da33bb06a&format=llm_user) ## Splashtop Remote Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [Invgate Asset Management](https://www.g2.com/products/invgate-asset-management/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Ninite](https://www.g2.com/products/ninite/reviews) - [ServiceNow Cloud Management](https://www.g2.com/products/servicenow-cloud-management/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Swif.ai](https://www.g2.com/products/swif-ai/reviews) - [VIPRE Endpoint Security Cloud](https://www.g2.com/products/vipre-endpoint-security-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Splashtop Remote Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Active Directory - Multi-Channel Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Splashtop Remote Support Alternatives - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - 4.3/5.0 (467 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,947 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) - 4.6/5.0 (197 reviews)