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My team and I use Spiky ALL the time. I absolutely love the fact that I can keep a meeting to myself or share it with specific team members, or the whole team. Also, the transcripts have been a GAMECHANGER for our business. And, it's super easy to use.... and it keeps the VIDEOS (unlike other tools that only keep the audio).
It's clear that the team at Spiky is continuing to evolve and innovate. With that, there are occasional hiccups. BUT, their team is SUPER, SUPER, SUPER responsive and addresses all issues VERY QUICKLY. Review collected by and hosted on G2.com.
I have some outlier meetings that are SUPER long (4+ hours) and those transcriptions get cutoff. The "coaching" functionality is sometimes helpful, but seems geared towards sales calls. My meetings are almost always internal. Also, the AI summaries are variable in quality, so we just run the transcript through known AI platforms when needed and that does the trick. Overall, very MINOR things. Review collected by and hosted on G2.com.
80 out of 81 Total Reviews for Spiky
Overall Review Sentiment for Spiky
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Before Spiky, I would either rush to take notes or depend on my memory which were both not preferred. Now, Spiky Scribe does everything from a summarization of the main points to the formulation of action items. In this way, dealing with clients through follow-ups became a lot more straightforward and time-saving than it had been before. Review collected by and hosted on G2.com.
Spiky’s interface is clean and functional, but I think a more visually polished design could make the experience even better. Review collected by and hosted on G2.com.
One of the top-notch things about Spiky is how it guides me through my sales calls by giving me live feedback without taking much attention away from the conversation. It helps me realize when I speak for too long, if I should be more interactive with questions, or if changing my tone would sound more convincing. It is like walking around with a coach in my ear, but without the stress. Review collected by and hosted on G2.com.
While the live coaching is great, I wish I could tailor it even further for specific industries. Review collected by and hosted on G2.com.
Call insights are fantastic. As a leader, it gives me both the quick recap and the details. I can then dig into each person on the call, and get specific next steps, as well as EQ level feedback. This allows me to coach my team quickly, and understand what is happening in the deal. Review collected by and hosted on G2.com.
Nothing - I've used many AI recording tools and this one is solid. Review collected by and hosted on G2.com.
So far Spiky has one of the best transcription capabilities I've encountered (my meetings are usually in English). Even when participants have heavy and varying accents, Spiky is sometimes able to pick it up better than myself.
Furthermore the live feedback is great for my new sales, as they are reminded of the important topics they need to discuss during a call.
The team behind Spiky is also great. I needed extra functionality for some software which we use and their team was able to implement it for us (and within a very short timeframe). Review collected by and hosted on G2.com.
At this point there are no downsides. The only downside was a permission setting with how our CRM was set-up but Spiky was able to find a work-around. Review collected by and hosted on G2.com.
Not only it doesn't make me feel like drowning in data, but it also enables me to accelerate my sales numbers. What I most prefer is how it tells me my strong areas and identifies where I could work on in a simple and understandable way. It has been the most significant factor for me in terms of improving my pitch, being more persuasive on the objections, and closing more deals. Review collected by and hosted on G2.com.
I am still anxious about it not being compatible with my preferred customer relationship management applications like Pipedrive and Zoho Review collected by and hosted on G2.com.
As a CX leader managing remote teams, I rely heavily on meetings to connect and collaborate. Having Spiky.AI in our meetings has improved the meeting experience—making them more enjoyable and engaging. By handling tasks like note-taking and analyzing action items, Spiky allows us to focus fully on the conversation in the moment.
What really sets Spiky apart is its ability to measure key data points, such as who spoke, for how long, their positivity, and the number of questions they asked. These insights provide a deeper context of team dynamics and meeting effectiveness. We even have friendly laugh as to who had most positive language.
While I appreciate all the features, my favorites are the Real-Time Feedback and Ask Scribe. The former keeps discussions on track with actionable insights in real time, while the latter makes it effortless to retrieve specific details from past meetings.
Previously, my go-to feature was the Custom Meeting Templates, which allowed us to tailor Spiky’s analysis for different meeting types—team meetings, project implementation sessions, voice-of-customer discussions, and customer support interviews. This ensured that every meeting was analyzed in a way that matched its purpose, adding incredible value to our workflows. Review collected by and hosted on G2.com.
So far so good, team is putting new features and their customer support is pretty fast when we have questions about how certain things work in the application. Review collected by and hosted on G2.com.
Spiky AI has enabled my sales team to make sure they are executing our sales process to get the best results. By being a sales coach in real time, the sales team has done better discovery calls leading to higher win rates. All the things a sales rep may not remember to do in a sales conversation has decreased tremendously.
From a leadership side of things, I know the playbook thats been built is being followed. I also have a much better understanding of what top performers are doing so I can coach the rest of the team on those behaviors and skillsets. Review collected by and hosted on G2.com.
We sell to a lot of international companies and sometimes the transcript isn't always accurate. Minor and something that we can work through. Review collected by and hosted on G2.com.
Not only does Spiky already do a lot of the things I am looking for in a business meeting transcription service (video recording, action items, assessment of sales person effectiveness, video clips) but the team is always eager to get feedback and discuss potential enhancements that will continue to make my life better as a user. Review collected by and hosted on G2.com.
Currently I can't synchronize my meeting transcripts with my Person records in my CRM - I can only synchronize to Deals. But I do know that the team is working on this. Review collected by and hosted on G2.com.
Automatically joins meetings and generates summaries, action items, so we don’t have to take manual notes. So now we never forget even about smallest things we discuss with customers. Review collected by and hosted on G2.com.
haven't found anything annoying so far :) Review collected by and hosted on G2.com.
The AI component, the real-time alerts and guidance are the most useful to the sales team. Review collected by and hosted on G2.com.
I cannot think of a dislike. Compared to other similar tools I have tried on the market, Spiky is far superior and feature rich.
If I may suggest something, I would say to Spikey to keep innovating and adding new value-add features as they have been doing. Review collected by and hosted on G2.com.
