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Sparkcentral by Hootsuite Reviews & Product Details

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Sparkcentral by Hootsuite Overview

What is Sparkcentral by Hootsuite?

Sparkcentral by Hootsuite is a complete social customer care solution that’s simple to implement, easy to scale, and lets you keep your personal touch. Manage every inquiry in one place Across SMS, social media, WhatsApp, live chat, and apps—get a unified view of all of your customer service channels and never keep a message waiting. Keep customer data at your fingertips Anticipate people’s needs and solve complex problems faster by integrating customer data from chatbots, CRMs, and agent interactions in a single dashboard. Work smarter with reporting and intelligence Seamlessly collect feedback, set customer service level targets, and distribute CSAT surveys to get immediate insight into what’s working and what isn’t. Keep it personal, even at scale Customize bots and bring in automation to handle overflow and get context to your customers without overwhelming agents or keeping people in line. Don’t just take our word for it, we’re trusted by clients such as Emirates, Air Canada, Engie, AXA, DPD, Concentrix, Noon, Careem and Slack.

Sparkcentral by Hootsuite Details
Languages Supported
Afrikaans, Arabic, Belarusian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Yiddish, Chinese (Simplified), Maltese
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Product Description

Sparkcentral is the fastest enterprise social media helpdesk platform, specifically built for high-volume and real-time engagement.

How do you position yourself against your competitors?

What differentiates Sparkcentral is that we truly understand the world of customer care. Whether you’re looking for a performance-focused solution, an increase in customer satisfaction or perfectly balanced messaging strategy: we’re here to help you find a customized solution to reach your goals.


Seller Details
Seller
Hootsuite
Year Founded
2008
HQ Location
Vancouver, BC
Twitter
@hootsuite
7,052,624 Twitter followers
LinkedIn® Page
www.linkedin.com
1,664 employees on LinkedIn®
Description

Hootsuite is a leading global provider of social media management software. With over 210,000 paid accounts and millions of users, Hootsuite powers social media for brands and organizations around the world, with unparalleled expertise in social media management, social insights, employee advocacy, social selling, and social customer care. Hootsuite's comprehensive, easy-to-use platform empowers brands and organizations to build enduring relationships with their audiences on social, at scale through social networks and 1:1 messaging channels. Hootsuite Academy, the industry-leading online learning platform, educates and inspires brands, organizations, and individuals about the power of social media. Hootsuite Academy has delivered over one million courses to over half a million people worldwide.


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Overview Provided by:
Customer Engagement @ Hootsuite

Recent Sparkcentral by Hootsuite Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"I used Sparkcentral for social media contacts"
I liked that I could click into the social media platform, the platforms were separated quues, you could live tweet or publicly post on facebook
JS
Jacob S.Mid-Market (51-1000 emp.)
5.0 out of 5
"It's a walk in the (S)park"
Sparkcentral is next level when it comes to customer support. Our agents are able to offer top-tier support across all our traditional channels whi...
JS
Jorge S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Sparkcentral review by an Customer Service Manager"
The way the inbox is displayed, all the in-depth reports we have access to, all the Social Media channels we can add, and how much we can personali...
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