Our initial rep was not helpful whatsoever, but once we requested a new rep, our level of service immediately changed. Vignesh has been very responsive and helpful. SMS Magic also integrates very well with Salesforce and has a lot of functionality. We use a form software to pull records into Salesforce and then wanted to use merge fields to send dynamic data through short links. Once we were able to implement this, it has been a huge help to our business. Review collected by and hosted on G2.com.
After the account manager issue was resolved, the only real "complaint" here is that since the company is India-based, there can be some language barrier issues when communicating with the developers on the customer care side, but overall they are very helpful. Review collected by and hosted on G2.com.
105 out of 106 Total Reviews for SMS-Magic
Overall Review Sentiment for SMS-Magic
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We have been using SMS Magic for messaging our clients, installers, and suppliers, and the overall experience has been exceptional. The platform is user-friendly, highly reliable, and efficient, making communication seamless across all channels.
One of the standout features is the ease of integration with our existing systems, which allowed us to start using it without any major disruptions. The ability to send personalized, targeted messages has significantly improved our engagement with clients, enhancing their experience with timely updates and relevant information.
For our installers, the quick and reliable messaging feature ensures that schedules, updates, and notifications are delivered instantly, reducing any chance of miscommunication. Similarly, the platform has streamlined how we coordinate with suppliers, ensuring smooth operations and better collaboration.
We are particularly impressed with the tracking and analytics capabilities, which provide valuable insights into our messaging performance. This has helped us refine our approach and maximize the impact of our communications.
Overall, SMS Magic has proven to be an indispensable tool for our business, simplifying communication while increasing efficiency and customer satisfaction. We highly recommend it to any organization looking for a reliable messaging solution! Review collected by and hosted on G2.com.
I hope this messaging tool can be integrated with Go High Level. Review collected by and hosted on G2.com.
SMS-Magic has amazing customer service, the team is always happy to help and assist whether there's an issue or I need to create a specific process involving Converse. The team was amazing at integrating the solution into our test org, and then moving into our Production. In terms of usage, we use Converse every day as part of our Customer Journey, and we rarely have any issues, and if we do, they are looked into and fix rapidly. Ashwini Kukarni and Abhishek Govindwar support were just amazing. Review collected by and hosted on G2.com.
Although I find the UI easy to use, I can find some of the feature, like Converse Desk not too User Friendly compare to other system we use, like our webchat. Review collected by and hosted on G2.com.
-It integrates with our CRM Salesforce to consolidate customer interactions, including calls, emails, and messages, streamlining responses and team collaboration.
-The tool allows for personalized messaging, enhancing response rates.
-SMS Magic simplifies the management of incoming responses.
- It ensures compliance with customer permissions, managing opt-ins and opt-outs for messaging campaigns.
-You can create text campaigns for mass text-blasts for marketing purposes.
-Wonderful customer support with prompt responses. Review collected by and hosted on G2.com.
-Some users have reported that texts don't go through, even when customers say they don't have anything blocked.
-If integrated with CRM, you are unable to manually use text templates for unknown numbers. Review collected by and hosted on G2.com.
I absolutely love the convenience and efficiency that SMS-Magic offers. Being able to easily send and receive texts directly from my CRM has greatly improved my communication with clients. Plus, the automated features have saved me so much time and effort. Truly a game-changer in my daily business operations! Review collected by and hosted on G2.com.
In my experience, one of the main issues I have with SMS-Magic is its limited integration capabilities. It would be great if it could seamlessly integrate with more CRMs and communication platforms, making it easier to streamline all of our messaging processes in one place.In my experience, one of the main issues I have with SMS-Magic is its limited integration capabilities. It would be great if it could seamlessly integrate with more CRMs and communication platforms, making it easier to streamline all of our messaging processes in one place. Review collected by and hosted on G2.com.
The thing that stands out most about SMS-Magic is its customer service. The customer support team was terrific about following through on every issue I raised and making sure I was satisfied with the resolution. The program intergrates well with Zoho CRM and was fairly intuitive once things were setup properly. Review collected by and hosted on G2.com.
The admin portal is somewhat confusing. Where you go for different setting is not intuitive. The invoicing documents are also a bit confusing to dig through. Review collected by and hosted on G2.com.
We have been using SMS Screen Magic for our SMS needs, we do B2B sales and we couldn't be happier with their service. The platform is incredibly user-friendly, making sending bulk messages quickly and efficiently easy. The delivery rate is outstanding, customer support is superb. Additionally, the pricing is very competitive, offering great value for the quality of service provided. Review collected by and hosted on G2.com.
None, I highly commend our POC Aditi, she has been very responsive and makes sure our needs are taken care of. Review collected by and hosted on G2.com.
SMS-Magic is easy to integrate with Zoho CRM. We have also had great customer service. Our rep Aditi is great and she is attentive to our needs and questions. She has helped us with the setup of automated messaging as well as conversational messaging. Review collected by and hosted on G2.com.
SMS-Magic has several plans and we have recently upgraded to 1-1 conversational messaging. Bulk messages can be scheduled but it would be great to be able to schedule the 1-1 messages as well. Review collected by and hosted on G2.com.
Access to Healthcare Network (AHN) has been using this product for some years now, we are very pleased with the app itself as well as the support! For AHN, SMS Text Magic allows us to more effectively communicate with the low income population we serve, since everyone...from young to old, English speaking to Spanish speaking, dis-abled to non-disabled, legal citizen and non-legal citizen....uses phones and texting messaging; many of our clients do not use email as an effective form of communication. The top three things AHN likes about SMS Magic: 1. Ease of installation, 2. Ease of configuration for our SF instance, including ease of creation of automated text messages, 3. Customer Support in relation to technical issues as well as account questions and pricing. AHN would definitely recommend SMS Magic to other non profit organizations that would like to utilize texting as an effective means of communication. Review collected by and hosted on G2.com.
The only features AHN would ideally like SMS Magic to have are: 1. a more comprehensive guide on figuring out "why" a text was not successfully received by a client (the telecommunications infrastructure world), 2. Methods for tracking cost allocations for individual messages sent over a period of time (non profits have lots of funding sources that change from year to year, and ALL monies must be accounted for), 3. Ability to include links in texts as part of the standard package (rather than having to pay for additional features). Great product. Review collected by and hosted on G2.com.
Their support staff has so far been unmatched. They respond quickly to any inquiry I send over and are very thorough with their status updates. They also helped me through the entire integration and compliance setup process. It's also super user friendly and easy to teach! Review collected by and hosted on G2.com.
To be honest - there isn't much about the system that i don't like so far. Review collected by and hosted on G2.com.
The SMS Magic has a great customer support team that responds quickly to emails. Whenever we have had questions, they have been very helpful and knowledgable about their products. Review collected by and hosted on G2.com.
We recently migrated our Zoho account to the Canadian Data center. SMS Magic does not have a built in integration with this yet but are actively working on it. Review collected by and hosted on G2.com.
