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SMS|Host Reviews & Product Details

Jenny P.
JP
Closing Processor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SMS|Host?

My husband and I are setting up a Bread & Breakfast next year and I have been searching for some kind of software that we can use since we are not coders or computer whiz and this one has been the easiest so far. Review collected by and hosted on G2.com.

What do you dislike about SMS|Host?

The least helpful thing so far is trying to navigate through setting up a printer with the program. Review collected by and hosted on G2.com.

What problems is SMS|Host solving and how is that benefiting you?

Really SMSHost is helping us ultimately set up our business; granted, we are not fully functioning yet, but it is walking us through the process. Review collected by and hosted on G2.com.

SMS|Host Overview

What is SMS|Host?

The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly

SMS|Host Details
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Product Description

The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly


Seller Details
Year Founded
1985
HQ Location
Stowe, US
Twitter
@SpringerMiller
718 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®

DH
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Recent SMS|Host Reviews

Jenny P.
JP
Jenny P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Want to be a Level 5 Host, SMSHost is the way to go!"
My husband and I are setting up a Bread & Breakfast next year and I have been searching for some kind of software that we can use since we are not ...
Mae M.
MM
Mae M.Enterprise (> 1000 emp.)
3.0 out of 5
"Scheduling made less complicated, but slow."
The many functions available to use on one screen
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"SMS host is great and always have people working to troubleshoot any problems."
SMS host is user friendly. The system offers a video that you can watch and learn how to use the product before going live online. It is very usefu...
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5 out of 6 Total Reviews for SMS|Host

3.5 out of 5
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5 out of 6 Total Reviews for SMS|Host
3.5 out of 5
5 out of 6 Total Reviews for SMS|Host
3.5 out of 5
G2 reviews are authentic and verified.
Mae M.
MM
Advocate I
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SMS|Host?

The many functions available to use on one screen Review collected by and hosted on G2.com.

What do you dislike about SMS|Host?

The speed of the loading sometimes was extremely long, or it would freeze and need to be rebooted Review collected by and hosted on G2.com.

What problems is SMS|Host solving and how is that benefiting you?

Scheduling and planning vacation trips Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SMS|Host?

SMS host is user friendly. The system offers a video that you can watch and learn how to use the product before going live online. It is very useful when we have a new employee and no time to train them. We can just put the video on for them and leave them be for the day to learn how to use the program. Review collected by and hosted on G2.com.

What do you dislike about SMS|Host?

There is not much I dislike about this program. There are so many features on it and it is easy to use.

If the program ever gliches their is always someone on call around the clock to help us troubleshoot. Review collected by and hosted on G2.com.

Recommendations to others considering SMS|Host:

Take aclot of notes when learning the product. Review collected by and hosted on G2.com.

What problems is SMS|Host solving and how is that benefiting you?

Communication problems have been solved with SMS host. There area so many tools that you can write notes for employees who may be coming in during the middle of the day. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SMS|Host?

The folios are set up so they are easy to understand. Separating them is also easy. It is also nice that they have a credit card processor that is able to be integrated into the system. Review collected by and hosted on G2.com.

What do you dislike about SMS|Host?

This program layout is pretty outdated and it is not the easiest to use. The last time I had an error, the customer service was very poor, and they could not fix the issue I had. Setting up printers on this software has also proved to be extremely difficult, unless you are a computer wiz. Review collected by and hosted on G2.com.

Recommendations to others considering SMS|Host:

I would ask the company for extensive training on this, at is not set up to be user friendly. Once you get the hang of it though, it becomes easier to use. The reports it provides are easy to understand, but could be larger font. Review collected by and hosted on G2.com.

What problems is SMS|Host solving and how is that benefiting you?

Direct Billing is easy with this software. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SMS|Host?

large range of functions for reservations, accounting, owner services etc Review collected by and hosted on G2.com.

What do you dislike about SMS|Host?

Not Windows based. Difficult to interface with other systems, especially for a property using modular suites/ condos. Review collected by and hosted on G2.com.

Recommendations to others considering SMS|Host:

This is a real workhorse! Review collected by and hosted on G2.com.

What problems is SMS|Host solving and how is that benefiting you?

manages daily hotel operations for 800+ units as well as owners, groups and several secondary functions Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SMS|Host?

Its easy to fix and find mistakes. The parts that we do use often are easy to get to know Review collected by and hosted on G2.com.

What do you dislike about SMS|Host?

There are to many moving parts, and we only use maybe half of those Review collected by and hosted on G2.com.

What problems is SMS|Host solving and how is that benefiting you?

Its a great way to keep all properties come tes Review collected by and hosted on G2.com.