Smokeball Reviews & Product Details

What I love about Smokeball is its seamless integration of case management, document automation, and time tracking all in one platform. It significantly streamlines workflows for our law firm, saves time and reduces the risk of errors, while also making client communication more efficient. I especially love the automatic time tracking feature for billing purposes. And Customer Support is always available. Review collected by and hosted on G2.com.

One downside to Smokeball is that the learning curve can be steep, especially for us a smaller firm. We must all communicate the way we enter things. Additionally, the pricing is very high. Review collected by and hosted on G2.com.

Everything is organized in one place. I can review old files and find things that are helpful on current files and it doesn't take a lot of work to do this. I also have honed my workflows which has saved me a lot of time. The tasks for the day are automated, so I don't have to create a daily "to-do" list. The value of this is immeasurable. Review collected by and hosted on G2.com.

The one thing I would change with smokeball is its lack of Apple/Mac integration. I prefer to work on mac computers and the downloadable application is not curretnly supported. Review collected by and hosted on G2.com.

I love that smokeball is always updating. We have been using them for 8 years or so and it has gone from a simple cloud based document sharing and work production software to integrating much more and basically all aspects of our practice, inclduing billing, ordering title, and court filings. I also live how responsive and helpful their customer service is, when i have an issue I do not hesitate to contact them and I know it will be resolved timely (if not right away) Review collected by and hosted on G2.com.

I dont love the price increases but I understand this is part of the business Review collected by and hosted on G2.com.

Great timekeeping function. Integrations with MS Office are also really helpful. Search function is powerful. Lots of court forms as templates and they are updated upon request. They will also create templates for you if you send sample motions. Smokeball Pay is also excellent and better than Law Pay IMO. I appreciate how they comnstanbtly update the product. The client communication platform is also solid and being updated to improve. One of the best feathures are the apps. Review collected by and hosted on G2.com.

Not many downsides I can think of. Certainly, nothing that makes me regret getting SB. I wish there was a little more access to reps, but that is how it goes with most services providers. That said, the rep are fantastic and work hard to satisfy your needs. Review collected by and hosted on G2.com.

We are half way through our second year in using Smokeball, and it has completely transformed the way I manage cases and workflow. It’s not just another legal software—it genuinely makes day-to-day tasks more efficient and organized.

One of the biggest benefits for me is document automation. The ability to generate accurate, pre-filled legal documents in just a few clicks saves so much time and reduces the risk of errors. No more repetitive data entry—just streamlined, professional-looking documents every time.

Another standout feature is Archie AI. It helps analyze case information, provides useful insights, and even predicts next steps, which has been incredibly helpful for staying on top of matters. It’s like having an extra set of hands to manage the workload.

The task management system is also fantastic. It keeps everything organized, ensures deadlines aren’t missed, and makes collaboration with my team seamless. Assigning tasks, tracking progress, and staying on top of priorities has never been easier.

One thing I really appreciate is Smokeball’s search functionality. It’s incredibly fast and accurate—I can quickly find documents, emails, and case details without digging through endless files. This has been a huge time-saver.

Overall, Smokeball has made a real difference in my workflow. It’s reliable, intuitive, and packed with features that actually make my job easier. If you're looking for a way to improve efficiency in your practice, I’d highly recommend giving it a try. Review collected by and hosted on G2.com.

There are so few drawbacks with using Smokeball, the only thing I can think of is that the system doesn't seem to work great with Excel documents, though not being a tech person, I don't know if that is related to Smokeball or Excel. Review collected by and hosted on G2.com.

I find it a little strange that I never see Smokeball included in lists of common legal case management platforms. Because I’ve worked with several case management platforms, and I have yet to see one that is even remotely as robust as Smokeball. Smokeball is a full document management and document Storage platform as well as a case management platform, so it is able to do a lot more quickly than otherwise would be the case. For instance, the integration with Outlook is great. Tagging an email with a specific matter is so much easier and quicker than it was in Clio. Although I still don’t think you can tag multiple emails with the same matter as a bulk function. That’s something that under certain circumstances would be extremely helpful.

The timekeeping function alone is probably worth the cost if you need timekeeping in your practice. Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than you would capture yourself if you were doing it by yourself. And it saves a ton of time. It also provides a much more reliable result than reconstructing something after the fact.

I think the internal communication portal is extremely useful and easy to use. We use that all day all the time. The task function is good as well, in the integration with the Outlook calendar is great. Review collected by and hosted on G2.com.

I will say that there are some things that it cannot do -- or instance, we have a separate Smokeball folder on our Dropbox where we put Smokeball documents that have to be downloaded from another source before they can be imported to Smokeball. Smokeball has improved this issue by creating a PDF to Smokeball option from print menus from anything you can print. But there are still other things, like scanning software that do not go straight into Smokeball. You have to save it on your computer or in Dropbox and then import it into Smokeball. Not a huge deal, but one more step.

There is a way to file documents online using Court systems like PACER and Odyssey directly from Smokeball. However, if you have exhibits to those documents, you will have to do that separately.

If you are using a particular function of a Smokeball matter, you cannot use another function in that matter at the same time. For instance, if you are inputting information on the names and addresses of defense counsel in a matter, you cannot open up another window for that same matter and look for an email or a letter from that counsel to obtain that information. You have to stop what you’re doing with inputting the data, close that window, and then open up another window in that matter to get the information and then reopen the first window to input the info. Very bulky.

Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately. The file has to download from the cloud before it opens, and that can take some time, depending on the size of the file. And while that’s happening, you can’t open up any other files in that matter. In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and start opening up multiple large files, it can take forever to get anything done. You would then have to cancel those downloads before you do anything else. So large files like videos you can keep on Smokeball but if you need them immediately, you should also have them stored on your hard drive so you can open them up immediately.

Another quibble I have is that the memo function and Smokeball is extremely clunky. Clio’s memo function was much better and cleaner and easier to use.

Also, Smokeball is not particularly visually compelling. For instance, I like larger icons and images, and Functions for certain things as opposed to having to look at small print all the time. Smokeball is a small print platform. That’s a quibble not a major criticism, but if I was doing my own case management platform, I would have the functionality the robust functionality of Smokeball and combine that with The aesthetics of maybe a Cleo or something else. But until I invent my own platform, I’ll probably stick with Smokeball.

Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license. There's a firm I collaborate with often that has SB, but we can't collaborate like we could with Dropbox. Review collected by and hosted on G2.com.

It is very easy to use. It is greater for generating invoices and tracking time, and it is pretty good for document management. We use it daily Review collected by and hosted on G2.com.

Does not automatically save. We have had some issues with Smokeball losing documents where there are multiple versions of a document with it sometimes reverting to earlier drafts. Also, its search function is not great. Review collected by and hosted on G2.com.

Intuitive and easy to use. It links to email, auto generates captions, saves contacts, and has a ton of litigation forms. When I was first starting, customer support would always help me with my questions about how to use it. I use it all day every day. It easily integrates with Outlook and was easy to implement. Review collected by and hosted on G2.com.

I wish I could save PDF files direct from SB like a download, which might be possible, but I haven't figured it out. Review collected by and hosted on G2.com.

Smokeball is incredibly user friendly. They also have a fantastic training that allows you to tailor to your firms needs. Complete integration with my desktop and software allowing smooth workflow. Implementing for our firms needs was a breeze and customer support is always avaiable with any transitions or adjustments I have had thus far. Review collected by and hosted on G2.com.

I have yet to come across soemthing I truly dislike. There have been solutions to any issues that have arrived everystep of the way. Review collected by and hosted on G2.com.

Keeping track of cases, clients, and statutes has been a breeze with this software. Can't remember how he managed without it before. Lots of helpful tools to successfully manage all stages of a file: from sol reminders, intakes, and tasks. We've had to contact customer service on occasion but they were always eager to please and resolved our issues immediately. Highly recommended to use for any area of law. Review collected by and hosted on G2.com.

Some bugs and crashes periodically

Help button is located poorly Review collected by and hosted on G2.com.