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47 SmartSurvey Reviews
Overall Review Sentiment for SmartSurvey
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I like that you can get a free account and can still get good detailed information in Word. My one suggestion for improvement is if you can set a limit on the number of responses. The free account only allows 100 responses per month, so if you can set that limit ahead of time, it would make it so if they are not in the first 100 that participants do not waste their time. Review collected by and hosted on G2.com.
I like the product, but I wish there were more types of stage pricing, like 250 responses cost. My one suggestion for improvement is if you can set a limit on the number of responses. The free account only allows 100 responses per month, so if you can set that limit ahead of time, it would make it so if they are not in the first 100 that participants do not waste their time. Review collected by and hosted on G2.com.
Very simple interface - particularly easy to use for non-technical staff. Review collected by and hosted on G2.com.
I'd like some more flexibility in terms of the structure of downloads. Difficult I realise, but often would be good to be able to import into databases for further analysis Review collected by and hosted on G2.com.
I like the functionality. It is visually pleasing as well as intelligent. The email triggers are another amazing feature this works so well for NPS and other feedback surveys! Review collected by and hosted on G2.com.
The only downside is how helpful the software is, so it keeps us busy! In terms of features, however, the only thing I would change, which I believe is being changed currently, is the ability to carry forward information to other areas of the survey. Review collected by and hosted on G2.com.
We've been using the business plan to drive insights on our customers. I really like the ease with which you can create a survey. There are lots of different question types to choose from including the all important NPS question. I find the team helpful, accomodating and so quick to respond to any technical queries I have. Review collected by and hosted on G2.com.
Really indepth and details responses carried forward through the survey can sometimes be challenging, but tends to be some kind of 'workaround' I can apply. It would be good if there was a greater scope available. Review collected by and hosted on G2.com.
There are so many tools in this system to customize your survey any way you want it; simple to create, modify, distribute the surveys, then gather and create detailed reports. If you are stuck, their friendly and clever customer service team is always there to help clients. No question too small, no task too difficult to resolve! Constantly exceed expectations. Review collected by and hosted on G2.com.
Smart Survey ticked all the boxes. I am happy- my bosses are proper impressed with the results! Review collected by and hosted on G2.com.
Ability to tailor surveys for a variety of purposes such as internal staff 360 feedback, client feedback, online data collection forms, Christmas menu choices! Review collected by and hosted on G2.com.
It has done all I have wanted it to do - so nothing comes to mind!! Review collected by and hosted on G2.com.
The ease of building my survey, the weblink was customisable and the results clear and easy to understand. Being sent the PDF of a response as soon as it was submitted was invaluable, I am then able to access the account and export all my responses together if I want. Understanding my customers feedback really helped me grow my business. Review collected by and hosted on G2.com.
Nothing really, the platform ticked all the boxes to enable me to understand what my customers particularly enjoyed about the booking process of their holidays, and the holidays themselves. Review collected by and hosted on G2.com.
lots of different tools to use within the web app which creates a custom feel Review collected by and hosted on G2.com.
some of the tools were slightly tricky to use, if there were simpler or how-to-guides it would make it more user friendly Review collected by and hosted on G2.com.
There is so much to envy about SmartSurvey. First, this software is well designed and has all the important features for a survey tool
The software offers an amazing UI, and all the features are within reach and easy to use and understand.
In addition, I like the capabilities of this tool more so when it comes to designing survey forms, as it is easy to customize Review collected by and hosted on G2.com.
With SmartSurvey, I have no complaints because it meets our needs. Review collected by and hosted on G2.com.
