SmartSurvey Reviews & Product Details - Page 3

The upsides of using SurveyMoz is it’s simple enough for everyone to understand and use Review collected by and hosted on G2.com.

What I dislike about SurveyMoz is there isn’t anything extra that’s not bad but could be better Review collected by and hosted on G2.com.

The best thing that SmartSurvey has, is mainly in the interface, it is a very nice design and it gives diversity to the user, it makes him feel more comfortable and the user experience he can have increases a lot. Also, this is a very good platform to be able to control a large volume of surveys, and be able to attend diverse opinions at the same moment. Review collected by and hosted on G2.com.

I have no complaints about SmartSurvey, since it has been a platform focused on offering the best user experience, and also, it is providing very good features that complement each survey. Review collected by and hosted on G2.com.

Easy platform to process and collect surveys and respective data in one place. We upgraded to the professional plan and do not regret it at all with the volume allotment received. Review collected by and hosted on G2.com.

Having to create filters by date for every month is annoying. Should have the functionality to automatically set the cadence of which data can be extracted each month. Review collected by and hosted on G2.com.

The best that SmartSurvey offers is its interface, nothing more comfortable than having an interface with such a clean and modern design that never presents a boredom, on the contrary, it provides the best quality of surveys thanks to the proportional design that gives users , I would never tire of using SmartSurvey, its design is so beautiful that it encourages me to do surveys on this platform. Review collected by and hosted on G2.com.

I have no complaints of SmartSurvey, since since I use it, it has given me excellent results and has fulfilled perfectly what I have been promised, immediate quality in each survey. Review collected by and hosted on G2.com.

As a Community Interest Company supporting the Fostering Community, we have used SmartSurvey for a number of research projects and have found the team to be very supportive and able to understand our needs. This year, Guardian Saints are running a prize draw for young people in care to promote Safer Internet Day 2018 #SID2018 and find out more about how they use the internet, SmartSurvey have provided a huge amount of help and support with this project, proving once again that they are a valuable partner, one we will continue to rely on and work with. Review collected by and hosted on G2.com.

Nothing to dislike. We are satisfied with the product. Review collected by and hosted on G2.com.

The ease of use and simplicity of the programme. The fact that the system can interrogate the information received. The helpline is excellent and never takes long to return with a solution if available. Review collected by and hosted on G2.com.

Some additional work required to make some of the questions more adaptable. This I believe is currently being looked at so at least theses are in development. Progress ;) Review collected by and hosted on G2.com.

I’ve been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product.

I’m using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population.

I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this.

While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. Review collected by and hosted on G2.com.

One example of the tool’s behavior that takes some getting used to—so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn—is the “anonymous response” function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the “complete it later” function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the “complete it later” function undoes the “anonymous response” setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) Review collected by and hosted on G2.com.

We chose Smart Survey because the flexibility of online and offline application and because is very user friendly. Review collected by and hosted on G2.com.

The hard copy included all the questions and possible answers, but not the illustrations that we used in the online versions. Review collected by and hosted on G2.com.

The ability to tailor the layout, format, structure and even branding of the survey is a very appealing element. The web-interface was easy to use, logical and offered good flexibility. The different packages seemed to strike a good balance, though we did not need to go above 'Pro' level for our needs. We were particularly pleased to have the data back in graph-format, and also to be able to export it to Excel for further manipulation. Review collected by and hosted on G2.com.

I have not yet found anything to dislike. Review collected by and hosted on G2.com.

We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs.

The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement.

There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt Review collected by and hosted on G2.com.

It doesn’t seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. Review collected by and hosted on G2.com.