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SmartSurvey Reviews & Product Details - Page 2

SmartSurvey Overview

What is SmartSurvey?

SmartSurvey is a leading SaaS data collection platform, you can quickly and easily create and share online surveys, forms and questionnaires. With native analysis tools you can get to the insight that matters to you and your business. The survey platform for everyone from students and charities to businesses and public sector organisations. We offer plans and pricing to suit all needs with a free for life plan for basic surveys right through to enterprise solutions, including team plans to make collaboration simple. With over 500,000 customers and over a billion responses collected, you'll be in safe hands and great company. Visit www.smartsurvey.co.uk to sign up and start collecting the information you need from the people that matter, to drive your business further.

SmartSurvey Details
Languages Supported
English
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Product Description

SmartSurvey is a digital survey solutions from UK with advanced online survey software to gather the information you need to make smart decisions, including personalised customer support that will suit all your data collection and analysis needs.

How do you position yourself against your competitors?

All plans include unlimited surveys, and our paid plans allow you to add an unlimited number of questions. Professional annual plans and above come with unlimited responses!

Easily share survey results with stakeholders with our shared views feature, simply select our Business plan or above.

We offer a true white label solution with a fully customised and branded survey theme. Ensure your customers know it's you by using your domain in survey links and email, all of which come with our Enterprise Plan.

With SmartSurvey you get secure data hosting across two UK data centres, fully DBS checked employees and account access controls protecting your data. We also provide you with the tools to help keep your data safe, including 2FA (via an authenticator app or SMS), IP address restrictions, password polices and SSO.


Seller Details
Year Founded
2003
HQ Location
Tewkesbury, Gloucestershire
Twitter
@SmartSurvey
1,585 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®

Nathan S.
NS
Overview Provided by:

Recent SmartSurvey Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great Survey Site, just one suggestion for improvement"
I like that you can get a free account and can still get good detailed information in Word. My one suggestion for improvement is if you can set a ...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"NHS Review of SmartSurvey"
Very simple interface - particularly easy to use for non-technical staff.
Lefteris I.
LI
Lefteris I.Small-Business (50 or fewer emp.)
4.5 out of 5
"One of the best platforms for surveys I've used so far."
The statistics and they way i shared the survey
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SmartSurvey Media

SmartSurvey Demo - Create Survey with AI
Create a survey in seconds with AI
SmartSurvey Demo - Dashboards
No more sifting through reports! Our dashboards make your survey data easy to understand. See trends and actionable insights. Empower your team to make data-driven decisions quickly and efficiently.
SmartSurvey Demo - SmartSurvey Analyse
Survey Data Analysis Page
SmartSurvey Demo - SmartSurvey Collect
Survey Distribution Page
SmartSurvey Demo - SmartSurvey Create
Survey Design Page
SmartSurvey Demo - SmartSurvey Integration
Survey Integration
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Video Reviews

47 SmartSurvey Reviews

4.6 out of 5
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47 SmartSurvey Reviews
4.6 out of 5
47 SmartSurvey Reviews
4.6 out of 5

Overall Review Sentiment for SmartSurveyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
AG
Operations Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SmartSurvey?

The tool has been very detailed and complete, we have not had any problems regarding its operation, the tool has also been able to use this service to carry out the surveys in a very simple and simple way either to create, modify or send them since with this service It can be distributed, it also offers us a panel to observe those surveys sent and receive both positive and negative responses from customers, which in turn will help us to improve areas or certain points of the company, I liked Very much this very simple tool, simple and without the need for external help to use it. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Until now we have not had any kind of problem regarding the operation of the system, a very detailed and complete tool, each of its characteristics and functions are very intuitive so we do not need any kind of help from third parties or technical support, however to Future could improve or add new characteristics and text, colors or designs to be able to improve the surveys and make them more attractive, that is, to offer a continuous change to send variety. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

In short, I recommend the service because it has worked favorable results, we have received both positive and negative comments but in order to be able to use these comments to improve our Company and in this way users have fun or receive an offer to help, regarding the function of the response reception system is very detailed and evaluates the surveys to give a general analysis. Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

We have applied this tool in the company with a fundamental point to improve each area or allow to improve marketing campaigns such as: the design or any new idea that allows to improve specific points, the surveys are distributed by the same service in order to solve problems or in turn search for qualification to improve more and more, in my opinion we have undoubtedly advanced to a more solid company since surveys serve to send the same employees and offer changes if necessary that is, it is very useful and provides support, the truth seems very complete. Review collected by and hosted on G2.com.

Autumn F.
AF
Account Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SmartSurvey?

I like that there are a multitude of question types to choose from. I don't have to only make questions available for multiple choice answers. I can make questions on a scale or ranking and it is easier to gain valuable data that I need. It is perfect to gain opinions on the journalism story that I am writing, but I can see it being super useful for business owners or administrators looking for feedback from customers/clients on services and products. Unlike other survey sites, Survey Moz allows you to view your results in attractive graphs and charts. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

I wish you could preview what the question and answers would look like before you choose to add the question to the survey. It would be easier to choose different answer options to find what would fit best with the question that I am trying to ask. Different answer options would provide me with different data. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

I highly recommend SurveyMoz to anyone who is trying to gain valuable data in an easy, efficient, and beneficial way. It is great to receive feedback and also to rate a current service or product. The site is well-put together, and even the free version is great! Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

I am using SurveyMoz to send surveys to people at my university in order to gain feedback for a journalism story I am writing. It is amazing how easy SurveyMoz makes it to send questions and receive feedback. It is efficient and timely. Review collected by and hosted on G2.com.

Ben T.
BT
Freelance Writer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SmartSurvey?

SmartSurvey is easy to use and it's simple to put together surveys with varied question types and options. There's a surprising amount of functionality hidden away behind a fairly straightforward interface. Experiences with the support and customer services teams have always been positive, and there's a basic free membership tier. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

The user interface is a little old fashioned looking and it could be made a little easy to create more attractive and modern survey layouts. However, there's not much to really criticise. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

Speak to the support team with any queries, they're notably helpful. Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

SmartSurvey has made it easy to canvass opinions from readers and customers, and to create fresh data for PR and marketing purposes. Review collected by and hosted on G2.com.

MR
manager of admissions department
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SmartSurvey?

I like that they offer a free option, it made trying it out easy and cost effective. Also, If you’re a non profit or in education, premium is potentially free. Once you’re done with your survey, you get results instantly so it’s good if you’re in a time crunch. You can print and get common stats easy. I have not noticed any errors when converting to excel. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Unlike google forms, you can’t switch back and forth from editing to seeing a sample of the survey. We have not worked with SurveyMoz for too long so I do not have enough experience to have any other dislikes yet. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

Test it out before you purchase just to make sure it’s the right fit Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

Getting feedback from students fast. Review collected by and hosted on G2.com.

Verified User in Market Research
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SmartSurvey?

I like survey moz because it's a best way to survey your product and get immediate results of your product with any waiting I love to do survey this because some time I have to survey are product so we can just survey and get results with out any problems. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Their is one disadvantages is this show. Popups like advertisement and side popup they some time waste time and disadvantages of this survey online and some time require time takrn this is a problem in this Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

Not yet I don't have any recommendations for this

Because it's good for and it's eassy to understand for.me and my colleague in the organisation that's why we dnt recommend to.amy other services Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

Side popup and again again show breaks this is main problem in surveymoz. I can recover this use popup add block and so on Review collected by and hosted on G2.com.

Ramin S.
RS
Enterprise Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
FD
Sales Head
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SmartSurvey?

I totally enjoy using SurveyMoz to design online feedback polls for customers and clients. It gives very reliable and accurate results from polls and surveys. SurveyMoz has smooth templates to get up and moving with your surveys. It is one of the most preferred ways I use to get constructive feedback from customers easily. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

Not so much of dislikes. It virtually has nothing that makes me sad. I totally like using SurveyMoz Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

SurveyMoz is just the right thing to get surveys built nicely. Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

I use SurveyMoz as one of my most preferred ways to get surveys built with fine templates. I do get really accurate feedbacks from customers. Review collected by and hosted on G2.com.

Vaibhav P.
VP
Freelance Projects
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SmartSurvey?

Its user interface is very easy to use, the application doesn't have any learning curve and you will start making surveys right from the start. The question designing part is easy, also you can share your survey questions with the help of the link. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

The themes available are very basic and may be optimized to match modern templates used by other survey websites. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

If you want people or employee opinion frequently then its a must-have tool for conducting surveys. Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

It helps us conduct surveys whenever we want to take some new actions in our company. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about SmartSurvey?

I like the many options the site offers. Each of their options are professional and not difficult to work with Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

At times it difficult to maneuver through Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

Use this site, just take your time and you will be able to maneuver the site well Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

It has been beneficial in marketing my products Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SmartSurvey?

-It has greatly created the easy of conducting research. This has been handy when creating research investigating employee welfare. Review collected by and hosted on G2.com.

What do you dislike about SmartSurvey?

At times, the target group of the survey may not comply as expected hence compromising the outcome. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSurvey:

I highly recommend it. Review collected by and hosted on G2.com.

What problems is SmartSurvey solving and how is that benefiting you?

Respondents find it easier to respond to an online survey than traditional papers. Review collected by and hosted on G2.com.