Smartsupp Reviews & Product Details

Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.

Visitor behavior tracking – Smartsupp allows us to see which pages customers visit most often, helping us optimize our website and marketing campaigns.

Mobile app – A great feature that ensures we remain accessible even outside the office, which is a major advantage in the B2B sector. Review collected by and hosted on G2.com.

A potential drawback could be the limited number of features in the free version, but the paid plans offer excellent value for money. Review collected by and hosted on G2.com.

On the website, I initially needed to deploy a chatbot, so I installed Jivochat. It's free, and I only needed the basics - responding to people. However, it's very confusing, overloaded with information, and in English.

Then I remembered Smartsupp (I had it on other websites before). I had a good experience with it in the past; it's clear, has a wide range of useful features, and now they've added templates for automatic responses. So, it can be set up practically after registration with a few clicks in 5-10 minutes, which wasn't possible before. It's entirely in Czech, and I understand it. As a bonus (for me, it's a bonus; I didn't need it, I have another tool for that), there's traffic analysis - who came, IP address, I can name the visitor or block them immediately, etc., which is really very useful.

It also guides you step by step and has video tutorials. I know how to set it up, but for new clients, it's great in my opinion. Review collected by and hosted on G2.com.

The recordings of website visitors used to be available, but now they are not :( However, I have another tool for that now, but if they restored it, I wouldn't be against it :) And since I need both a chatbot and automatic messages, as well as those recordings, if everything was like before in Smartsupp, I would buy a subscription. Otherwise, I have to use another tool for the recordings, which is also paid, but it doesn't have a chatbot, which Smartsupp does, so it's additional costs for me...

I also couldn't find any number for support. Review collected by and hosted on G2.com.

Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design. Smartsupp stands out for its ease of integration, allowing businesses to quickly connect the chat system to their websites or other tools without any technical hassle. The intuitive design and reliability of Smartsupp have significantly increased my frequency of use, as I now rely on it daily to manage customer interactions efficiently. Review collected by and hosted on G2.com.

The pricing can be a bit high for small businesses Review collected by and hosted on G2.com.

I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.

The chat looks great and fits right in with my website, plus the setup was surprisingly simple. I especially love the session recording feature; it’s helped me catch little things that make a big difference in customer experience. And when I needed a hand, their support team was super responsive and friendly, which I really appreciate.

Smartsupp is perfect for anyone who wants to connect better with customers without any fuss. Highly recommend! Review collected by and hosted on G2.com.

I have no complaints—everything OK. Satisfied Review collected by and hosted on G2.com.

It is very easy communication with clients. I can chat with them and advise them when they need it asap. I love that there is a possibility of automatic answers when people ask things which are very frequent. I recommend it to everyone who offer service or products. Review collected by and hosted on G2.com.

There is nothing I dislike. I am very satisfied with Smartsupp. Review collected by and hosted on G2.com.

I think live chat is very important to build trust in e-commerce. Smartsupp has many useful settings. I love this app Review collected by and hosted on G2.com.

Everything is great, app has everything I need (and more). Review collected by and hosted on G2.com.

The best part of Smartsupp is without any doubt a pretty straight-forward UI - you can set everything up easily and quickly. Starting with app appearance, all the shortcuts, chatbots, opening hours. You do not need any IT guys to set this up for you. I use this app every day and it makes comminucation with my customers a piece of cake. Also, launching Smartsupp on my web was really easy since they offer pre-made moduls for all kinds of ecommerce platforms. Review collected by and hosted on G2.com.

Customer support is only available for paid packages. Review collected by and hosted on G2.com.

L'utilisation et la prise en main est simple, la mise en oeuvre et l'integartion sur notre site est aussi facilité Review collected by and hosted on G2.com.

Pour l'instant rien à signaler le logiciel fonctionne bien et IA robot repond bien! Review collected by and hosted on G2.com.

Smartsupp is a solid platform that has helped us improve communication with our customers. The live chat is straightforward to use, and the chatbot feature is handy for managing frequently asked questions. A good choice for businesses looking to enhance their online interactions without too much hassle. Review collected by and hosted on G2.com.

At the moment, we can’t think of any downsides—it’s been working really well for our needs! Review collected by and hosted on G2.com.

I was looking for a smart and intuative chat software and came across a list of the top ten chat softwares. SmartSupp was number one. I became curious and being an it guy I could configure it in one hour to goto faqs, services and I have a question and contact us.

It is a great intuative software and a pleasure to work with it. Very delightfull, can highly recommend. Review collected by and hosted on G2.com.

nothing so far. I enjoy using it and recommend it to my customers Review collected by and hosted on G2.com.