Smartsupp Features

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 425 reviewers of Smartsupp have provided feedback on this feature.

Delivers notifications to both sides of the conversation. 427 reviewers of Smartsupp have provided feedback on this feature.

Based on 406 Smartsupp reviews. Allows for live chat to be enabled within the app for customer help.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 415 Smartsupp reviews.

Archives conversations in a separate location for later reference. This feature was mentioned in 412 Smartsupp reviews.

Provides a central location for help requests, helping employees respond sooner. 397 reviewers of Smartsupp have provided feedback on this feature.

As reported in 155 Smartsupp reviews. Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement. This feature was mentioned in 148 Smartsupp reviews.

As reported in 160 Smartsupp reviews. Live human component of conversations.

Quality of interface for designing and customizing conversation maps. 158 reviewers of Smartsupp have provided feedback on this feature.

Conversations enacted over social media. This feature was mentioned in 143 Smartsupp reviews.

Based on 148 Smartsupp reviews. Conversations enacted through embedding or pop-ups on websites.

As reported in 132 Smartsupp reviews. Conversations enacted through text message (SMS).

Conversations enacted through voice assistants. This feature was mentioned in 133 Smartsupp reviews.

As reported in 132 Smartsupp reviews. Conversations enacted through other channels.

Overall quality of customer targeting based on needs or situations. This feature was mentioned in 138 Smartsupp reviews.

Creation and modification of customer profiles based on conversations. This feature was mentioned in 140 Smartsupp reviews.

Based on 141 Smartsupp reviews. Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations. 133 reviewers of Smartsupp have provided feedback on this feature.

As reported in 142 Smartsupp reviews. Success rate of conversations leading to customer purchases.

Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 62 Smartsupp reviews.

Automatically calculates which leads are the most likely to become a customer. This feature was mentioned in 61 Smartsupp reviews.

Automatically contacts all leads. 61 reviewers of Smartsupp have provided feedback on this feature.

As reported in 60 Smartsupp reviews. Utilizes natural language processing to set up meetings.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. This feature was mentioned in 56 Smartsupp reviews.

Based on 57 Smartsupp reviews. Automates the entry of collected data.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. 55 reviewers of Smartsupp have provided feedback on this feature.

As reported in 55 Smartsupp reviews. Provides real-time coaching to sales representatives.

Tracks and analyzes sales representative performance. This feature was mentioned in 56 Smartsupp reviews.

As reported in 55 Smartsupp reviews. Measure return on investment and leverage data to predict profitability of future projects.

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. 55 reviewers of Smartsupp have provided feedback on this feature.

Customize your chat workflows with rules and automations. 272 reviewers of Smartsupp have provided feedback on this feature.

As reported in 271 Smartsupp reviews. Control who the chatbot converses with (and when).

Based on 263 Smartsupp reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 267 Smartsupp reviews.

Provide tools for live chat on one's website. 272 reviewers of Smartsupp have provided feedback on this feature.

As reported in 263 Smartsupp reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. 258 reviewers of Smartsupp have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 255 Smartsupp reviews.

Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 235 Smartsupp reviews.

Based on 250 Smartsupp reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc. 254 reviewers of Smartsupp have provided feedback on this feature.

As reported in 113 Smartsupp reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

Based on 113 Smartsupp reviews. Comprehends human speech and can transcribe it to text for processing

As reported in 111 Smartsupp reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

Based on 109 Smartsupp reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence This feature was mentioned in 107 Smartsupp reviews.

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to This feature was mentioned in 110 Smartsupp reviews.

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses This feature was mentioned in 107 Smartsupp reviews.

Multilingual capabilities allow the AI to process inquiries from many languages 109 reviewers of Smartsupp have provided feedback on this feature.

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers This feature was mentioned in 106 Smartsupp reviews.

Allows users to generate text based on a text prompt. 216 reviewers of Smartsupp have provided feedback on this feature.