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We had been using a different provider for our loyalty rewards program since 2021. However, slowly over the time the billing had increased to the point where it was 5x what it had been when we first implemented. We decided to look at other products and see what was competitive. We found SiteVibes and the entire process was amazing. Mike was our contact there, and he was great in demoing the product, and essentially building exactly what we wanted. We were able to import over our loyalty program points and had no issues or complaints with any current customers and reward balances. This product is actually better than the previous one, offering us a more robust rule set of including/excluding products, brands, categories...etc. The team over at SiteVibes is evolving by the minute, and that's what makes it really cool. If I would ask Mike about something they didn't have, just a setting, or toggle, he would get it developed and added to the product within a week or two. Super awesome company here and I would highly recommend you check out what they are doing. Review collected by and hosted on G2.com.
I haven't had a negative thing to say about this company yet. Review collected by and hosted on G2.com.
7 out of 8 Total Reviews for SiteVibes
We’ve just launched our SiteVibes loyalty programme and are very pleased with how it enhances our online store offerings. And it's working very nicely within the BigCommerce platform. SiteVibes provides a great selection of display modules/widgets, and the various editable elements can easily be toggled on or off. Once understood, the process is simple! When small modifications were needed, the support team really delivered, and Mike has been superb throughout (from our intro meeting until launch and beyond). He's highly personable, knowledgeable and responsive, and this really makes all the difference when navigating a new system. We’re looking forward to exploring the other SiteVibes features down the line. Highly recommend! Review collected by and hosted on G2.com.
Nothing comes to mind as everything was quickly addressed by the team. Review collected by and hosted on G2.com.
We signed up to sitevibes a few weeks ago and the service we have received in helping us get set up and running has been second to none. The app itself is absolutely perfect for what we needed (primarily a loyalty scheme however we are now exploring other features) So easy to use, very customizable and Mike has been so helpful, fast to respond to queries and a pleasure to deal with. Highly recommend. Review collected by and hosted on G2.com.
Nothing at all - it's perfect, I can't think of any dislokes. Review collected by and hosted on G2.com.
I love that SiteVibes integrates the loyalty program across multiple aspects of the customer journey including social media interactions -- this is bringing loyalty up to date with today's customer behavior. The customer support has also been steller and very resonsive to requests for feature enhancments. Review collected by and hosted on G2.com.
At first the lits of features is a bit overwhelming and setup seems daunting, but the SiteVibes team was incredibly respsonsive, and it turned out to be eaiser than I expected to get started. We were up and running in less than a week. I strongly recommend scheduling up a Demo to fully understand its capabilities. Review collected by and hosted on G2.com.
Super helpful team that is very responsive to adding new functionality and providing guidance on how we can improve. So far they have been great partners to work with! Review collected by and hosted on G2.com.
No complaints yet! Everything has gone very well from implementation to optimizing things. Looking forward to our first busy season with this software to see the impacts. Review collected by and hosted on G2.com.
I really appreciate their responsiveness to questions and the agility they can offer in terms of customizations and updates. Communication is awesome, and I never feel like they are dropping the ball or passing us around. Even with us on a less-common ecommerce platform, integration went smoothly and quickly. The value for product is also great. Review collected by and hosted on G2.com.
There are really no downsides that I've identified at this point. Review collected by and hosted on G2.com.
We really like the social stream and being able to bring UGC from social channels onto our site. We also like the nudges so we can communicate with clients on the site. Review collected by and hosted on G2.com.
We had some challenges when we pushed from staging to production but the SiteVibes team quickly helped us resolve the issues. Review collected by and hosted on G2.com.
