Sitejabber Pros and Cons

Sitejabber helped us gather thousands of reviews in a very short amount of time -- and all, of course, are authentic and genuine reviews. The support and product teams are excellent (they actually listen & implement many of our recommendations), and the SEO for Sitejabber is very good, too. Review collected by and hosted on G2.com.

Don't dislike anything about Sitejabber at this point, and we've been using them for over a year. Review collected by and hosted on G2.com.

Sitejabber helped our site gain lots of great reviews quickly and authentically Review collected by and hosted on G2.com.

I was provided a small gift card for my honest and authentic review. Views expressed are my own. Review collected by and hosted on G2.com.

The reviews which gets posted in SJ are really genuine. Review collected by and hosted on G2.com.

Some reviews are not getting posted even after validation. Review collected by and hosted on G2.com.

I like the employees that I have talked to and worked with. And I love their review distribution feature Review collected by and hosted on G2.com.

Nothing except I would love more options to distribute the reviews. Review collected by and hosted on G2.com.

It has many functions and tools, the one that I liked the most is the option that the program gives us to show our reviews on different portals. As our website, social networks, web portals, in the sale of our products and more. The fact that it is associated with Google review is perfect to be able to position our website at the top of the search engine. It also allows you to track participants, being able to ask them for reviews and have access to their performance and participation. Review collected by and hosted on G2.com.

You should be able to send the review request to customers on more than one occasion. Our customers buy our products on a regular basis, so we would like them to allow us a review for every purchase they make. You should report dissatisfied customers before they write reviews to avoid bad ratings, instead of charging for removing the bad review. I would also like to see an anti-scam system, to avoid fraud with negative reviews, which overshadow the positive ones. Review collected by and hosted on G2.com.

Sitejabber has provided us with a place where we can confidently collect reviews from our customers while not dealing with the ethically questionable practices that some other review sites employ. We know our potential customers will trust what they read on Sitejabber. Review collected by and hosted on G2.com.

There are no issues with the service provided by Sitejabber. Many of the features that Sitejabber's competitors offer that Sitejabber does not are well out of our budget so Sitejabber lacking some of those is irrelevant to us. Review collected by and hosted on G2.com.

Very useful for social proof and building trust with customers. I love that we can implement customer reviews directly from a customer account and the tab direct on our landing page. Review collected by and hosted on G2.com.

We are using the free service at this moment in time to free up funds to help with business growth; we would love to have more features on the free package, e.g., the ability to match our branding colours for the review widget. There is a slight delay between a review being submitted and being able to view it live on the site, but that's just us being impatient and eager to view the whole review Review collected by and hosted on G2.com.

I've used sitejabber for my website business for many years. They don't spam or harass me to pay for basic review functionality unlike many of the other review sites. I've never had a problem with fake reviews with them. I'm able to easily respond to reviews and use review summary/excerpt widgets on my website. The review summaries also appear in google searches of my business profile which is great. Review collected by and hosted on G2.com.

Not many downsides to using sitejabber. Their javascript for displaying reviews on my websites might slow down my page loading time a little bit but it doesn't seem too bad. Review collected by and hosted on G2.com.

Most of the most valuable experience you get with Sitejabber is regular feedback and an opportunity to makethings work better before you lose lots of customers. Moreover it's a great tool for a competitor spying) Even before business/ product launch you can see what people like or dislike what they really need. Review collected by and hosted on G2.com.

It's not something that disappoints, but you have to give additional promotions to get customers' reviews, and fake comments happen. Review collected by and hosted on G2.com.

Sitejabber is a simple, user-friendly platform to collect reviews for your business. I was particularly impressed when they not only responded promptly to my request to remove a defunct company's review page that had a similar name to my company, but they actually did take down that company's profile page after reviewing it. They've converted me for life. Review collected by and hosted on G2.com.

I've never had any bad experiences with them, although I've also never had to go through a dispute process, so I don't know how it works. Review collected by and hosted on G2.com.