Sitejabber Features
What are the features of Sitejabber?
Consumer Intelligence
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
Reporting
- Dashboard
Media Monitoring
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
Collection
- Review Forms
- Personalization
- Engagement
Moderation
- Reviewer Validation
- Response Types
Use Cases
- Customer Service
Administration
- Insights
- Content
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Sitejabber Categories on G2
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Consumer Intelligence
Customer Feedback | Provides a forum for customers to give feedback and data storage for company analysis. 23 reviewers of Sitejabber have provided feedback on this feature. | 79% (Based on 23 reviews) | |
Competitive Intelligence | Based on 19 Sitejabber reviews. Allows users to get real-time information on competitors performance and reputation. | 70% (Based on 19 reviews) | |
Sentiment Analysis | Gives users greater visibility into the how feel and respond to reputation gaining tactics. 18 reviewers of Sitejabber have provided feedback on this feature. | 71% (Based on 18 reviews) |
Reporting
Revenue Reporting | Provides tools with enhanced filtering and correlation between revenue and reputation. 16 reviewers of Sitejabber have provided feedback on this feature. | 64% (Based on 16 reviews) | |
Dashboard | Provides a centralized hub and management tools for all data points related to online reputation. 24 reviewers of Sitejabber have provided feedback on this feature. | 80% (Based on 24 reviews) |
Media Monitoring
Social Networks Monitoring | Based on 16 Sitejabber reviews. Helps track and monitor social media trends and interactions. | 65% (Based on 16 reviews) | |
Social Media Management | As reported in 16 Sitejabber reviews. Helps manage social messaging and measures the full impact of social campaigns. | 65% (Based on 16 reviews) | |
Digital Media Monitoring | As reported in 17 Sitejabber reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns. | 69% (Based on 17 reviews) |
In-House Management
Employee Performance | Gives visibility into employee performance and each individual's impact on reputation initiatives. 15 reviewers of Sitejabber have provided feedback on this feature. | 68% (Based on 15 reviews) | |
Team Workflow | Helps establish a workflow that allows team members to communicate effectively and collaboratively. This feature was mentioned in 13 Sitejabber reviews. | 69% (Based on 13 reviews) |
Collection
Authentification | Provide multiple methods of user authentication such as social media accounts. 16 reviewers of Sitejabber have provided feedback on this feature. | 73% (Based on 16 reviews) | |
Review Forms | Generate review forms and questionnaires to gather feedback from users. This feature was mentioned in 18 Sitejabber reviews. | 73% (Based on 18 reviews) | |
Personalization | Based on 16 Sitejabber reviews. Ability to personalize review forms and questionnaires based on user type. | 75% (Based on 16 reviews) | |
Engagement | As reported in 20 Sitejabber reviews. Allow users to share, like/dislike, and comment on reviews. | 79% (Based on 20 reviews) | |
Community Q&A | Consumers can ask questions about products and request feedback from peers. This feature was mentioned in 14 Sitejabber reviews. | 70% (Based on 14 reviews) |
Moderation
Reviewer Validation | As reported in 17 Sitejabber reviews. Checks to ensure the reviewers are real people who used the products. | 79% (Based on 17 reviews) | |
Response Types | Evaluate consumer feedback to ensure that it's authentic and relevant. This feature was mentioned in 18 Sitejabber reviews. | 76% (Based on 18 reviews) | |
Legal Agreements | As reported in 14 Sitejabber reviews. Define and implement terms and conditions for privacy, copyright, or intellectual property. | 68% (Based on 14 reviews) |
Use Cases
E-commerce | As reported in 15 Sitejabber reviews. Reviews can be collected directly from e-commerce platforms or online stores. | 61% (Based on 15 reviews) | |
Retail | Reviews can be distributed across multiple channels (online, in store, etc.). 14 reviewers of Sitejabber have provided feedback on this feature. | 62% (Based on 14 reviews) | |
Customer Service | As reported in 20 Sitejabber reviews. Allow consumers to provide feedback while interacting with customer service representatives. | 79% (Based on 20 reviews) |
Administration
Incentives | As reported in 11 Sitejabber reviews. Provide incentives for reviewers, such as coupons and gift cards. | 76% (Based on 11 reviews) | |
Syndication | As reported in 13 Sitejabber reviews. Manage syndication to distribute reviews across multiple channels. | 72% (Based on 13 reviews) | |
Insights | Analyze data points such as page views, average rating, or consumer sentiment. This feature was mentioned in 16 Sitejabber reviews. | 71% (Based on 16 reviews) | |
Content | Based on 17 Sitejabber reviews. Support multiple types of user generated content such as text, video, or photos. | 74% (Based on 17 reviews) | |
Sampling | As reported in 14 Sitejabber reviews. Manage product samples used for promotional purposes. | 74% (Based on 14 reviews) |
Display Options
Badges | As reported in 16 Sitejabber reviews. Generate multiple types of badges based on user ratings. | 76% (Based on 16 reviews) | |
Widgets | As reported in 14 Sitejabber reviews. Create reviews widgets that can be embedded on websites and online stores. | 67% (Based on 14 reviews) | |
Integration & APIs | Based on 15 Sitejabber reviews. Provide APIs or direct integration with e-commerce software and website builders. | 61% (Based on 15 reviews) | |
Marketing | Based on 15 Sitejabber reviews. Manage marketing campaigns, as well as SEO, SERP, and A/B testing. | 80% (Based on 15 reviews) |
