I've been working with Sitecore as a developer and consultant for more than 10 years. The platform has grown significantly during this time while retaining its core strengths: an extensive feature set and a wide range of customisation options. It allows you to build almost anything and integrate the DXP with any other platform or service (CRM, PIM, DAM, CPQ, SSO, Search, mailing services, etc) .
Additionally, my experience with Sitecore technical support has always been positive. The support team is responsive and effective, especially when provided with all the necessary information upfront. Review collected by and hosted on G2.com.
The flexibility and complexity of Sitecore DXP can present a steep learning curve for new developers, content authors, and marketers. This initial challenge can make implementing custom functionality or leveraging advanced features feel slow and overwhelming at first. However, as users become familiar with the platform’s core principles, the process becomes more intuitive and straighforward. Review collected by and hosted on G2.com.
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Sitecore Experience Platform Review
Good Platform to Edit Site but Slow Sometimes
434 out of 435 Total Reviews for Sitecore Digital Experience Platform
Overall Review Sentiment for Sitecore Digital Experience Platform
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We are benefiting most from the sound structure of data content which contributes to the ease of content management. In addition, the out-of-the-box multi-language support enables us to cater to different regions across the globe. Headless implementation allows us to be flexible with our data platform use. Our content authors love to use XM Cloud page editor as it provides actual visuals of the content with its what-you-see-is-what-you-get feature. The partnership with Vercel makes the deployment and integration of websites easier and faster. The customer support is responsive and are able to provide quick solutions. Review collected by and hosted on G2.com.
There is still room for improvement when it comes to documentation, integration with other platforms such as cloudflare and hubspot. Review collected by and hosted on G2.com.
The Sitecore Digital Experience Platform (DXP) is a scalable platform that helps organizations improve and refine service delivery. Sitecore enables its customers to expand customer relationships by blending content, digital marketing and marketing components through cross-channel management that enables customer interaction and communication The platform also offers Low/No code expereince seeds anyone including traders or professionals that may not have their Sitecore including the basic skills, it can go into the products and create the website itself. Sitecore has the best documentation and a good community that anyone new or experienced can follow and provide all the information needed. Also Sitecore offers excellent Customer Support as well. Review collected by and hosted on G2.com.
The cost of the platform can be a consideration, especially for larger organizations. Additionally, although the documentation is updated frequently, there may be a period of time after new product releases where the documentation is still being finalized. Review collected by and hosted on G2.com.
My favourite part of Sitecore DXP is its customization and personalization capabilities. Product can be customized to suit any business need and flexible eough for upcoming future need. As a result, a user experience can be targeted on web, mobile, and email-all in one system in a very efficient way and deliver the right content to right audiance depending on personalization rules configured in the backend and user's historical jouney or visits to the experience. Review collected by and hosted on G2.com.
The pricing of Sitecore DXP to a certain extent may be not suitable for smaller organizations. Even though Sitcore provide plenty of options, their licensing and infrastructure cost usually are little higher than their competitors. However, the feature set Sitecore is offering as compare to other similar products, might be
boon to the business to achieve connected experience and higher converstion rate. Review collected by and hosted on G2.com.
Sitecore is an extremely custmization and highly scalable DXP. This allows you to customise the product to to meet your own needs and meet the goals of the business. There are a numfer of ways to make integrations easy, including powerful modules like PowerShell Extensions.
With experience, implementations are much easier and time to market can be low with the correct processes in place (such as good continuous integration pipelines). The multisite features also allow good re-usuability, esp for microsites. The options for content modelling, navigation and content re-usability are also appreciated by developers and business users alike.
Sitecore has an extremely strong community, who are always sharing their knowledge and experiences, as well as there being many open source modules and integrations available. The community is very friendly and always willing to help.
In many ways it was ahead of its time, both the Platform DXP and the SaaS XM Cloud solution. We are seeing many other headless cms now introduce visual editing and personalisation features now for example, something that has been a core part fo the Sitecore DNA for a very long time. Review collected by and hosted on G2.com.
It takes experience and time to gain the expertise to understand the product. Without a good partner or that prior experience, it can be difficult to work with the product, and there are bad implementations as a result which give the product a bad rep. You also have to put a lot of though into customisations, to fully appreciate how that may affect your future upgrades.
Upgrades have also been painful in the past, that this has vastly improved in the past for the on-prem DXP. With the new XM Cloud product, this is no longer a problem since it is a SaaS solution.
The Visual Editor on the On-Prem version is very dated now and needs a revamp. The SaaS product has a modern editng UI, and this needs to be ported/made available to the on-prem instance. Review collected by and hosted on G2.com.
Flexibility : For me, the flexibility of headless architecture has allowed development team to integrate Sitecore with our existing systems, seamlessly which has been a huge benefit. This allows me to grow as a full stack engineer which is a boost in my career.
Support : If we are blocked at some pont of time, we get support from sitecore community through slack, stack exchange, blogs, support portal etc.
As my role is to delivery of a product, hence I stay in touch with most of Sitecore Products daily.
Sitecore XMC has made my life easy while working on POCs. I get OOTB components through which I can build site easyly and can deploy too. I would say it has WOW features. Review collected by and hosted on G2.com.
Cost - the cost is quite high. For smaller businesses or those with limited budgets, it can be a significant hurdle. Review collected by and hosted on G2.com.
The support and development teams are making continuous improvements by releasing new features and fixing big amount of bugs.
Additionally, the setup process for local development machines and Dev-Test-Prod environments has become significantly more streamlined.
The Sitecore Upgrades from now on is very quick. Review collected by and hosted on G2.com.
As this is a quite new product, there is a learning curve to becoming fully familiar with it.
Additionally, some features are still missing but will be introduced in future updates just the release is unclear, so it’s important to be aware of these upcoming enhancements, and discuss with client these limitations or find workarounds. Review collected by and hosted on G2.com.
As a techno sales person, i see product from both the perspective, Any i have been into those discussion with customers too "Why to use sitecore"?
and that is where i strongly bealive Sitecore's enterprise level features and implimentation comes in, and with ease of different product talking to each other be it commerce / content / omni channel experience
that flexibility all in one and pay for what you use wins my mind and makes everything sitecore native. Review collected by and hosted on G2.com.
I feel still there are some of the underlaying products going through the maturity phase and for the same reason it becomes very hard to impliment or takes lot of time Review collected by and hosted on G2.com.
The most likable feature according to me is its combination of content management, personalization, and commerce capabilities in one unified system. The headless Architecture and omnichannel CMS properties make it a ready to go choice for CMS platform. Review collected by and hosted on G2.com.
While Sitecore DXP is powerful, a steep learning curve is required to integrate DXP. However, I still feel it is one of the finest Digital Experiences once we have overcome the learning curve. Review collected by and hosted on G2.com.
Sitecore is the most powerful CMS out there. The level of customization it provides is amazing. When you are working with complex enterprise level multi-site and multi-lingual website, you get to experience the true worth of this amazing content management system. Sitecore will always help/assist you when it comes to customizing based on your own business needs. You can customize the whole Backend Content Management interfrace as well as the front-end experience. Review collected by and hosted on G2.com.
The front-end editor (called Experience Editor) is a little old fashioned and sometimes slow. Inability to select multiple items in the content editor. Review collected by and hosted on G2.com.
Sitecore is, and has pretty much always been, a CMS/DXP powerhouse, allowing you to do whatever you need to do, or customise it so that you can. If you're hosting your own instance of Sitecore, the ability to add your own features is practically limitless. Everything from the core functionality to the user interface can be extended or overridden to your heart's content - though so much is included out of the box the need to customise these days can be fairly minimal depending on your implementation.
At this point in time, with composable forefront of everyone's mind, the Sitecore team have dialled-back on adding loads of new major features to the monolithic DXP in favour of other composable Sitecore products, while keeping the monolith easy to integrate with those other tools - particularly if you're familiar with customising Sitecore. They do, however, continue to add lots of handy little usability and performance improvements (just check the latest release notes for an example), as well as updates for Sitecore Experience Accelerator (which at this point, really every project should be using as it makes implementations much much easier).
Since v10 (and even v9 really) upgrades have been much more straightforward and less risky and even major releases (like 10.0) can be adopted without fear of endless major bugs, so I'd pretty confidently say there's no longer any need to stick on "n-1" like a lot of customers used to do out of fear. Review collected by and hosted on G2.com.
While the Sitecore team is getting better about being more prescriptive about recommended ways of customising sitecore and building sites, there are still only a few "best practices" around and it is very easy to shoot yourself in the foot with a product this complex. Working with a knowledgable Sitecore team or partner is a must.
Not only that, but now that most effort is on the SaaS "XM Cloud" it can sometimes be difficult to identify whether documentation is referring to the DXP or XMC and recommendations can sometimes be (or at least seem) conflicting.
Though it seems likely to change in the near future (ie more support will be added), when it comes to "headless" Sitecore has pushed hard for developers to use Next.JS, which somewhat limits those who may be more familiar with / want to use other languages like Angular or .NET Core. Review collected by and hosted on G2.com.
