Sitecore Digital Experience Platform Reviews & Product Details

Sitecore's Experience Platform is a robust CMS and digital experience product. And it's continually evolving in its features - delivering future-facing tools to web marketers. As a Sitecore product owner for more than 12 years, I have seen the product evolve and meet my daily marketing needs on the regular. Even now, it's integrating AI into the CMS system to help content editors with their daily content and marketing needs. In addition, the company continues to push the boundaries in enhancing its personalization, analytics and other web needs such as DAMs, Search and more. The possibilities that Sitecore provides to web marketers is endless. Review collected by and hosted on G2.com.

While anyone familiar with a content management system will be able quickly learn and use Sitecore DXP, it still requires a bit of a learning curve. The product's features are unique enough to require product owners to take learning classes, watch webinars or read blogs on how to most effectively use the product. The good side to this is that the Sitecore community is full of users that are generous with their knowledge sharing. There's a consistent and constant stream of information for product owners to review, learn and act upon. Review collected by and hosted on G2.com.

We are benefiting most from the sound structure of data content which contributes to the ease of content management. In addition, the out-of-the-box multi-language support enables us to cater to different regions across the globe. Headless implementation allows us to be flexible with our data platform use. Our content authors love to use XM Cloud page editor as it provides actual visuals of the content with its what-you-see-is-what-you-get feature. The partnership with Vercel makes the deployment and integration of websites easier and faster. The customer support is responsive and are able to provide quick solutions. Review collected by and hosted on G2.com.

There is still room for improvement when it comes to documentation, integration with other platforms such as cloudflare and hubspot. Review collected by and hosted on G2.com.

The Sitecore Digital Experience Platform (DXP) is a scalable platform that helps organizations improve and refine service delivery. Sitecore enables its customers to expand customer relationships by blending content, digital marketing and marketing components through cross-channel management that enables customer interaction and communication The platform also offers Low/No code expereince seeds anyone including traders or professionals that may not have their Sitecore including the basic skills, it can go into the products and create the website itself. Sitecore has the best documentation and a good community that anyone new or experienced can follow and provide all the information needed. Also Sitecore offers excellent Customer Support as well. Review collected by and hosted on G2.com.

The cost of the platform can be a consideration, especially for larger organizations. Additionally, although the documentation is updated frequently, there may be a period of time after new product releases where the documentation is still being finalized. Review collected by and hosted on G2.com.

My favourite part of Sitecore DXP is its customization and personalization capabilities. Product can be customized to suit any business need and flexible eough for upcoming future need. As a result, a user experience can be targeted on web, mobile, and email-all in one system in a very efficient way and deliver the right content to right audiance depending on personalization rules configured in the backend and user's historical jouney or visits to the experience. Review collected by and hosted on G2.com.

The pricing of Sitecore DXP to a certain extent may be not suitable for smaller organizations. Even though Sitcore provide plenty of options, their licensing and infrastructure cost usually are little higher than their competitors. However, the feature set Sitecore is offering as compare to other similar products, might be

boon to the business to achieve connected experience and higher converstion rate. Review collected by and hosted on G2.com.

The key benefit of Sitecore DXP has always been personalisation, both with on-premise soltion Sitecore XP, but also with headless SaaS platform Sitecore XM Cloud. The users leverace personalize features directly in the platform, with possibility to extend these with Sitecore Personalize.

I really enjoy the modern UX/UI of Sitecore XM Cloud offering WYSIWYG editor for content management, simply switching between versions, languages and devices. I was nicely surprised with Drag & Drop functionality that allows me as a user to create a custom component or a form.

A big plus is security and high speed of deployments, it only takes a short while compared to what we experienced in the past. Also, no more painful upgrades, as the new features are added by Sitecore on a regular basis. Adding the AI-features on top of the platfrom puts Sitecore XM Cloud among the best CMS currently available on the market. Review collected by and hosted on G2.com.

Onboarding on the platform can take some time, but once it is done with a reliable partner it the usage of the platform becomes rather easy and can save time once the workflows are set up well. Review collected by and hosted on G2.com.

I've been working with Sitecore as a developer and consultant for more than 10 years. The platform has grown significantly during this time while retaining its core strengths: an extensive feature set and a wide range of customisation options. It allows you to build almost anything and integrate the DXP with any other platform or service (CRM, PIM, DAM, CPQ, SSO, Search, mailing services, etc) .

Additionally, my experience with Sitecore technical support has always been positive. The support team is responsive and effective, especially when provided with all the necessary information upfront. Review collected by and hosted on G2.com.

The flexibility and complexity of Sitecore DXP can present a steep learning curve for new developers, content authors, and marketers. This initial challenge can make implementing custom functionality or leveraging advanced features feel slow and overwhelming at first. However, as users become familiar with the platform’s core principles, the process becomes more intuitive and straighforward. Review collected by and hosted on G2.com.

Sitecore is an extremely custmization and highly scalable DXP. This allows you to customise the product to to meet your own needs and meet the goals of the business. There are a numfer of ways to make integrations easy, including powerful modules like PowerShell Extensions.

With experience, implementations are much easier and time to market can be low with the correct processes in place (such as good continuous integration pipelines). The multisite features also allow good re-usuability, esp for microsites. The options for content modelling, navigation and content re-usability are also appreciated by developers and business users alike.

Sitecore has an extremely strong community, who are always sharing their knowledge and experiences, as well as there being many open source modules and integrations available. The community is very friendly and always willing to help.

In many ways it was ahead of its time, both the Platform DXP and the SaaS XM Cloud solution. We are seeing many other headless cms now introduce visual editing and personalisation features now for example, something that has been a core part fo the Sitecore DNA for a very long time. Review collected by and hosted on G2.com.

It takes experience and time to gain the expertise to understand the product. Without a good partner or that prior experience, it can be difficult to work with the product, and there are bad implementations as a result which give the product a bad rep. You also have to put a lot of though into customisations, to fully appreciate how that may affect your future upgrades.

Upgrades have also been painful in the past, that this has vastly improved in the past for the on-prem DXP. With the new XM Cloud product, this is no longer a problem since it is a SaaS solution.

The Visual Editor on the On-Prem version is very dated now and needs a revamp. The SaaS product has a modern editng UI, and this needs to be ported/made available to the on-prem instance. Review collected by and hosted on G2.com.

Sitecore DXP exits out of multiple products and you can choose the product combinations that fits your needs. With all the different available starter kits it is easy to implement and easy to use for end users. As it is built based on MACH technology integrations are easy to add to the platform. We use Sitecore products frequently for our customers. When we get into a problem when developing, we can always reach out to the customer support desk and get any help that is needed. Review collected by and hosted on G2.com.

As in any SaaS product that works together with custom implementations, breaking changes sometimes happen. The good news is that together with product and support, we always find a good solution. Review collected by and hosted on G2.com.

Flexibility : For me, the flexibility of headless architecture has allowed development team to integrate Sitecore with our existing systems, seamlessly which has been a huge benefit. This allows me to grow as a full stack engineer which is a boost in my career.

Support : If we are blocked at some pont of time, we get support from sitecore community through slack, stack exchange, blogs, support portal etc.

As my role is to delivery of a product, hence I stay in touch with most of Sitecore Products daily.

Sitecore XMC has made my life easy while working on POCs. I get OOTB components through which I can build site easyly and can deploy too. I would say it has WOW features. Review collected by and hosted on G2.com.

Cost - the cost is quite high. For smaller businesses or those with limited budgets, it can be a significant hurdle. Review collected by and hosted on G2.com.

The support and development teams are making continuous improvements by releasing new features and fixing big amount of bugs.

Additionally, the setup process for local development machines and Dev-Test-Prod environments has become significantly more streamlined.

The Sitecore Upgrades from now on is very quick. Review collected by and hosted on G2.com.

As this is a quite new product, there is a learning curve to becoming fully familiar with it.

Additionally, some features are still missing but will be introduced in future updates just the release is unclear, so it’s important to be aware of these upcoming enhancements, and discuss with client these limitations or find workarounds. Review collected by and hosted on G2.com.