Sinch Pros and Cons

Sinch is primarily used by scam artist and robocallers. If you're a legitimate business, do you really want to be associated with the company like this? Review collected by and hosted on G2.com.

I get 10 to 30 robocalls daily from scam artists that use Sinch. Review collected by and hosted on G2.com.

Easy to use, independence and quality of the product. It is a very simple tool to use, it helps us to be very agile when executing SMS or WhatsApp campaigns. Review collected by and hosted on G2.com.

Poor customer service and service from sinch Review collected by and hosted on G2.com.

I am using thier sms and whatsapp service for now. We are very satisfy the way it gives the analytics and support is also helpful Review collected by and hosted on G2.com.

Product is great, not having any such complaints. The pricing we have to negotiate a bit Review collected by and hosted on G2.com.

It has provided us with the best functions so that all our clients can connect with us easily and simply, implementing through a mobile phone is very easy, it has allowed us to create completely personalized communications, and attract more people by doing our online marketing. Review collected by and hosted on G2.com.

Sinch is a very good tool with which we have not had any problems, it has offered us the best service for our company, and it has helped us create messaging through various platforms such as WhatsApp and make calls using AI. Review collected by and hosted on G2.com.

automated SMS gate - enabling sending SMS to all my client around the world Review collected by and hosted on G2.com.

Sinch is bad with payments. They debit your account and then do not add credits, don't show the payment in the billing history. I have never had such an ignorant support team anywhere else. Writing a detailed email about issues, sending bank statements, and then they respond to whatever they want, completely ignoring your question. The worst customer support you can think of. not recording payment should be chased by some fraud banking uthorities Review collected by and hosted on G2.com.

they have a good platform and is user friendly. thats it, the business aspect behind the product is not existent Review collected by and hosted on G2.com.

We have decided to cooperate with sinch on behalf of my organization and we regret it ever since. They never reply to emails and they do not adhere to SLAs at all. We are on the verge of terminating the agreement while approaching our deadlines. I do not recommend it. Review collected by and hosted on G2.com.

Sinch offers coverage in a wide range of geographies -- we historically used them in several countries where our other providers did not have strong delivery performance. Review collected by and hosted on G2.com.

It is not possible to get pricing data through Sinch's API, unlike many of their competitors. After committing to offer us a fixed price in a key market, they raised their prices by 6x and did not notify us in any way, even though they sent us other email price notifications during this same period. When we finally identified the price change, which led to significant losses for our business, they apologized but only offered us a refund of ~2% of the losses we incurred. Even though the error was clearly on their end, we were the ones who suffered losses. We have decided to pull all of our business from Sinch going forward because we can no longer consider them a reliable and trustworthy partner. Review collected by and hosted on G2.com.

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership Review collected by and hosted on G2.com.

The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market Review collected by and hosted on G2.com.

The support team is very responsive around the existing services we use. Additionally, they take the time to listen and understand the business challenge/s we are solving for. For example, we recently explored text enabling our 800 to offer a new channel of communication by our members. To accomplish our use case, we were introduced to the Sinch Flows platform that offered the immediate capabilities we needed and additional features we could use in the future. Review collected by and hosted on G2.com.

Nothing comes to mind at this time. They have been a great partner. Review collected by and hosted on G2.com.

The Team was great as we were getting our account set up. Provide timely updates as carriers were reviewing our application. Additionally, provided strategies on who we would be able to allocate cost to various business units that would be using the same shortcode. Review collected by and hosted on G2.com.

Their online platform to find the status of our submissions to the carriers was difficult to find. Once I knew where it was, it was easy to find. It was just not as intuitive as I would have expected. Review collected by and hosted on G2.com.