384 out of 385 Total Reviews for Simpro
Overall Review Sentiment for Simpro
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Our company now has over 100 employees so we started using SimPRO about 1 year ago. There was a 6 month period where everyone had to learn to use the software. Integration did not go as smoothly as anticapted and the learning curve was much higher than we were told. It wouldn't be hard for a small business to get on board with this, but for a large business it's significantly harder. Just getting everyone to start using it and dealing with all the questions was frustrating. However it has definitely brought more organization into our workflow. I also like how we can use one software for most of the different branches of our company to share information and stay informed about most jobs. Review collected by and hosted on G2.com.
The worst thing about SimPRO is that you have to do things a certain way. It is not flexible at all. If you don't do things exactly right they won't function. One example is revising invoices. This is impossible to do and you have to delete the invoice in order to even be able to make changes to the job, then you have to send a new invoice in place of the original one. In the span of 6 months we have found a work around for this,but it shouldn't have taken that long for such a simple problem. Review collected by and hosted on G2.com.
Simpro has allowed us to simplify our business processes by unifying our lead management, estimating, proposals, service and project management, and invoicing in a single application. We previously had to cobble together workflows with multiple different applications, which was very cumbersome.
It was very quick and easy to deploy. We were up and running in a matter of weeks. Review collected by and hosted on G2.com.
We do not have an accounting integration so that process is still very manual for us. It also does not allow us to perform accurate cost accounting in Simpro since all of the true cost lies within our ERP. We would also love to see Simpro support one or more of our vendors for integrated estimating and procurement activities. Review collected by and hosted on G2.com.
All information is available in the one place, honestly, that's about it. Review collected by and hosted on G2.com.
Often glitches and loses information, especially on the mobile app.
Mobile app for field techs is laughably bad. Constantly loosing information, app re-loads by itself regularly (suspect cause app crashes), won't upload information entered until it feels like, even after pressing refresh multiple times.
Same text boxes on multiple windows can be confusing.
Browsing page randomly updates by itself. Sometimes it saves information, sometimes it doesn't.
Costs a fortune, makes it hard to change.
Seems company is more about making profits then actually making a product that works. Review collected by and hosted on G2.com.
As someone who uses simPRO in all areas of the product and helped implement it to our company, it is overall one of the best I have ever used in my 10+ years of working here. I love that everything is categorized so well and the search box in the top right hand corner is my favorite thing. I use it multiple times per day to look for things such as PO's, finding customers by addresses, etc. Review collected by and hosted on G2.com.
The log needs to have more detailed as far as dollar amounts as to what was changed. Cost centers need to be unlocked when necessary even if already invoiced. Suggestion would be to have a supervisor override.
Supervisor override would be beneficial in a lot of situations. Review collected by and hosted on G2.com.
I really liked this job management software. It make my job easy for doing take offs and saves lots of time. I loved the feature of auto saving. We can directly send quatation email from SimPRO it self. User interface is very easy to learn and customer support of SimPRO is very good. We are one email away from any information or support. Review collected by and hosted on G2.com.
To be frank, I really do not have any dislikes about SimPRO. I think you can decrease the subcription price a bit to help more people. I also want you to develop a efficient mobile application for SimPRO. It allows us to work even if we are not infront of computer. Review collected by and hosted on G2.com.
SimPRO is just a well rounded product, not focusing on one trade or customer type means everything is there for us to some degree. Where there are gaps these are filled with a reasonable API and a few useful intergrations. The support pathways and support persons are awesome, they are responsive and generally successfully solve your issues. SimPRO is well structured to ensure you follow the path from customer engagement through to billing but still provides the wiggle room for those 'special' cases that need to step off the pathway.
We haveimplemented a single company which we changed to multicompany and added another single company and the whole process for us was reasonably pain free. We had a great consultant. I am using SimPRO daily either at the front end or via API and it just works, day in day out. Review collected by and hosted on G2.com.
The API forum and responses do not come up to the high standards set by the rest of the support pathways, If these are the developers then they need some customer service front men/ladies or training. The whole submit an idea "Ideas Portal" is full of great ideas and whilst I understand you have a grand vision some enhancements suggested would take the product to the next level. There are a lot of suggestions andit would be good to see them grouped and merged.
Reporting data does not replicate early enough to make any reporting useful for daily reports and the lack of a yesterday filter (probably not there because of replication) is not at all user friendly. Review collected by and hosted on G2.com.
Simpro gives you full insight into your business operations. You can track all jobs, profit and losses, price list discrepancies, employee productivity, Workflows and the list goes on. Without investing in a ERP system you will never be able to draw down to see where your business wins and loses money.
Simpro was the best software we looked at in terms of value for money. Its very user friendly and customisable to your business. It allows us to automatically send out monthly customer statements and setup an overdue invoice reminder system that works seemlessly on autopilot which was something we previously had to pay an administrator to do.
We are able to better plan for the future of our business with weekly Work in progress reports and project tracking.
We use Simpro to report on the micro side of our business (i.e. where did Joe spend 15 hours this week and what job was that allocated agaist.
We use Myob to report on the Macro side of our business (i.e. Actual gross margin achieved, net profit and loss, overhead analysis etc) and Simpro integrates directly into myob. It pushes across our sales invoices and supplier purchases without the need for any double handling. The only thing that gets entered into MYOB manually now is payroll and credit card purchases. Review collected by and hosted on G2.com.
It is expensive, and you feel a bit vulnerable to future price rises as once you are in it is very hard to get out.
It logs us out very quickly sometimes,,, so if you are working on a big quote if your not actively hitting save then it can log you out of your work.. We have tried to fix this but nobody at Simpro has been able to help Review collected by and hosted on G2.com.
I like that it is easy to manage all of the jobs, invoices and customers in one spot. There is a good tool for logging communication with customers as well. I also like that there is a chat option to speak with someone from Simpro. It is much better than sitting on hold forever! Review collected by and hosted on G2.com.
I don't like that once you have done something it's done. If you merge customers by mistake, you can't undo it. If you create an invoice, you can't correct it. You need to delete the invoice and redo it. If something is deleted, there is no undo period. With a management system, it's nice to know that if you are training someone and they mess up, you can get that information back easily. Review collected by and hosted on G2.com.
Simpro helped us automate our system from doing everything on paper. Now I can see when my techs finish early or are taking longer which allows better communication with customers. The ability to go from a quote to a job to an invoice is super easy and allows us to invoice our customers immediately which in turn has improved our cash flow dramatically. Their customer service is top notch and responds very quickly. I love that I can access it from home to work remotely. Review collected by and hosted on G2.com.
As with any system, there are quirks but nothing that makes life too difficult. I love using the ideas portal to submit or vote on possible upgrades. Review collected by and hosted on G2.com.
