Simpo Reviews & Product Details - Page 2

Simpo's tools can be customised to suit a range of applications, from support to onboarding. Deeplinking to automations and walkthroughs has allowed us to allow new and trial users to demo elements of our products - and key workflows - without a lot of developer time, in turn allowing us to be more iterative and agile. Review collected by and hosted on G2.com.

Lack of server-side segment integration, relying on front-end parameters can complicate development work and leads to less-than-ideal workarounds. This has also meant that we're unable to make as wide a use of Simpo as we would like in comparison to a product like Braze. In addition, the inability to construct automated actions ourselves has prevented us from iterating upon our use of them - the walkthroughs, however, are superb. Review collected by and hosted on G2.com.

We like being able to create an announcement with our release notes for all users. The Simpo guys created a way for us to import our Atlassian help into their product. (Plus we can create articles within Simpo.) Searching via Simpo within our own software is great. I like that we can create different searching terminology and our customers find what they are looking for. Review collected by and hosted on G2.com.

I don't think there ARE any downsides with Simpo. Review collected by and hosted on G2.com.

I love the audience feature which allows you to target specific content to specific people based on their user type, industry and more! Review collected by and hosted on G2.com.

The Simpo dashboard doesn't show all the metrics I'd like to see but I know that's something the team is working hard on and I am excited to see what they are cooking :) Review collected by and hosted on G2.com.

The ability to make your users experience easy and personal while collecting insightful, up to date data. Review collected by and hosted on G2.com.

There isn't much I dislike, whenever I see an area that needs improvement the Simpo team is on top of it and updates are almost immediately made. Review collected by and hosted on G2.com.

The ability to pop in-app walkthroughs, surveys, and announcements are amazing. Our customers never have to leave our environment to get updates and access support information from our help center all in-app with Simpo. We are able to survey customers and get realtime feedback about their experience. Review collected by and hosted on G2.com.

Personally, I find the process of creating walkthroughs very complicated. There is a learning curve if you are not familiar with javascript. Because of this, few people in our organization have access to Simpo. Review collected by and hosted on G2.com.

Simpo is intuitive and very easy to navigate and use. The whole transition process from our former platform to Simpo has been an excellent experience. Our account manager has gone above and beyond our expectations. Review collected by and hosted on G2.com.

As with any platform, there are small design and developmental issues (which I'm certain will be fixed). This most definitely isn't a deal-breaker. Review collected by and hosted on G2.com.

Most things can be done intuitively and without a code release. Lots of functionality. Consolidation of so much functionality means there is just One place for user to interact with Review collected by and hosted on G2.com.

Advanced functionality is buggy and not intuitive. Requiring a lot of time be spent to troubleshoot. Review collected by and hosted on G2.com.