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17 Simpo Reviews
Overall Review Sentiment for Simpo
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The interface is easy to navigate and it's easy to test if our changes are working. The integration with HelpDocs is very useful for allowing users to easily access documentation from within our app. Being able to create and edit walkthroughs without having to touch our app's code is also a plus. Review collected by and hosted on G2.com.
It would be great to have more written documentation/examples on best practises and different approaches to using the Simpo tools. It would allow us to figure things out and reference without having to contact Simpo (who are very helpful in providing solutions and advice). Review collected by and hosted on G2.com.
The Simpo team works hard to make sure that their customers' needs are met. I like that I can contact them via email or Slack and they respond quickly. Review collected by and hosted on G2.com.
There isn't much to dislike about Simpo. In fact, we don't "dislike" anything. Our limitations that we do have are based on how our product is developed. Review collected by and hosted on G2.com.
The idea of Simpo is great. Integrating onboarding, knowledge base articles, checklists, etc. into one product was very appealing. Review collected by and hosted on G2.com.
It doesn't work. Simpo doesn't support modern single-page applications. Their customer service is unresponsive and generally unknowledgeable about how their product works. Review collected by and hosted on G2.com.
Max has been excellent to work with. He responded to questions quickly and was very proactive in helping to ensure we met timelines. Review collected by and hosted on G2.com.
I wouldn't say I dislike anything. However, there are a few features that would be helpful to incorporate such as the ability to schedule announcements/walk-throughs to publish/unpublish via the scheduler. Review collected by and hosted on G2.com.
Ease of use and the fact it constantly gains new functionality. Things are being constantly refined and the company genuinely listen to user feedback. Review collected by and hosted on G2.com.
The fact that walkthroughs can fail and its not obvious why, nor is there any error/failure reporting. Review collected by and hosted on G2.com.
The team at Simpo is extremely helpful and eager to make sure we have what we need. Review collected by and hosted on G2.com.
So far the implementation process has been great, so I don't have any negative feedback. Review collected by and hosted on G2.com.
We've been using Simpo for 3+ years and found the platform and relationship with Simpo to be an invaluable addition to our support and onboarding/success options with multiple Neat software clients or versions. Review collected by and hosted on G2.com.
As with any software development, we'd like to see new features or enhancement faster, however, that said, Simpo listens and acts upon all feedback we have provided and makes us feel a part of the product roadmap too. Review collected by and hosted on G2.com.
Announcements are the feature our team utilizes the most. It's an easy, fast way for our business to share news and updates with our sellers. I also like the easy to digest analytics dashboards.
Our organization was ecstatic when the survey feature was launched. We've found that running a survey through Simpo garners a much higher response rate than when we run a Survey Monkey campaign. Review collected by and hosted on G2.com.
It would be great to have more export capabilities. Such as exporting the users who have viewed an announcement. At this time you can see a list of the users, but I have to reach out to my Customer Success Manager in order to export this data.
Also, when creating an announcement the margins or paragraph breaks are sometimes too large. There is not an easy way to customize the look without altering the code. Review collected by and hosted on G2.com.
I like that a product or marketing team can release features and announcements without the need for engineering input. Review collected by and hosted on G2.com.
I am not a huge fan of some of the measurement elements. Mixpanel is better at measuring our feature usage, and I just feel there should be deeper integrations with other existing measurement tools. Review collected by and hosted on G2.com.
